1 of 1 Remote Technology Support Analyst Jobs in East London

US Law Support are pleased to be recruiting for a brand-new Technology Support Analyst to work in the London office of an expanding US law firm. This is a full-time, permanent position to provide technology customer support and leadership, as well as to assist with strategic projects. Typical responsibilities will include: Monitoring … the IT Help Desk ticketing system, to ensure that issues are resolved/escalated promptly. Providing desk-side technical support including troubleshooting hardware and software issues. Coordinating day-to-day operational IT activities including new hire set up, audio and video conference presentations, and office moves. Collaborating with office/IT management on projects such as infrastructure/network … upgrades, power outages, office expansions and relocations, and AV implementations. Participating pre-pilots and reports findings. Remaining well-versed in firm and IT department technology policies. Making recommendations to add or change policies or procedures. Engaging with vendors. Managing local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals. Building effective working relationships and guiding More ❯