Northamptonshire, England, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high … point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customerengagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C … client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Microlise
for an experienced, commercially minded, product and technology focused Product Specialist , to support our growing Transport Operations division. You will be accountable for guiding product decision and supporting our customer outcomes, with cross-departmental collaboration, and user research to ensure our customers unlock the true potential of our products. This is a hybrid role that blends product expertise, operational … What you will be doing/Responsibilities Become the go-to product expert and Subject Matter Expert (SME) for the UK transport planning market. Guide product decisions and support customer outcomes using your transport planning know-how. Collaborate with Customer Success and Delivery teams to help customers unlock the full potential of our products. Own and shape product … documentation bringing clarity and polish to both internal and customer-facing content. Facilitate small groups of operational SMEs to bring our products to life and maximise value delivery. Conduct user research through surveys, interviews, and regular site visits to capture real-world feedback and pain points. Engage with global Product and Engineering teams to channel market insight into meaningful More ❯
Leicester, City of Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
Eclipse IT Recruitment
how they meet the needs of customers across multiple industries. Partner with the Sales and Consultancy teams to deliver engaging product demonstrations, presentations, and proofs of concept tailored to customer requirements. Work directly with prospects to understand their business processes, challenges, and goals, and translate these into relevant software solutions. Collaborate with customers to document requirements and align proposed … solutions with their strategic objectives. Prepare detailed proposal documents, system specifications, and supporting materials for tenders and RFPs. Support the transition from pre-sales to implementation, ensuring customer expectations are clearly defined and achievable. Maintain up-to-date knowledge of the competitive landscape, product developments, and market trends to position our solutions effectively. Assist with training internal teams on … new product functionality and best practices for customer engagement. What You Bring We’re looking for someone who combines technical curiosity with strong interpersonal and presentation skills. Ideally, you’ll have: Experience in the apparel/fashion industry or related commercial environments. A solid understanding of ERP, PLM, or other business application software. Strong communication, presentation, and influencing skills More ❯