1 to 25 of 26 Remote Customer Experience Jobs in the East Midlands

Customer Experience Director APOGEE100492 Location Hybrid working with office locations in Maidstone & Lincoln ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider … to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. You will lead our Customer Experience and Contact Centre teams , bringing together multiple geographically dispersed groups into one high-performing, customer-obsessed operation. With approximately 100 people under your leadership, you will … ensure every customer interaction - whether through phone, chat, or digital platforms - delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer-first culture across the business. This will demand exceptional leadership, operational discipline, and the ability to balance professionalism with empathy as you drive significant change. Your remit will extend across managed More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

flows, performance and manage financial processes related to S&OP and operation -Monitor and optimise distribution and supply chain operations -Track key performance indicators (KPIs) such as delivery times, customer experience and order accuracy -Identify and recommend improvements in processes -Budget planning, PO management, overall cost control and reporting, develop cost models for distribution strategies -Forecasting and reporting … within ecommerce Requirement and Experience: • Experience in finance, distribution, logistics, supply chain or ecommerce • Strong analytical and problem-solving skill. Advanced Excel with experience in SQL, Python (a plus) and Looker (a plus) • ERP systems such as SAP or Oracle is a plus • Knowledge of supply chain and distribution processes, including freight, warehousing, and inventory management • Experience More ❯

compliance, and sustainability metrics. Support crisis management and business continuity planning related to supplier operations. Where applicable, meet suppliers on an ad-hoc basis across Empowered and OrderWork. Qualifications & Experience Proven experience in supplier/vendor management, procurement, or supply chain management. Experience managing security clearances and implementing internal processes for controlled work is essential. Strong negotiation … communication, and relationship management skills. Analytical mindset with the ability to interpret data and drive decisions. Knowledge of relevant legal, regulatory, and compliance requirements. Experience with supplier performance management systems, digital procurement platforms, and data analytics tools is desirable. Relevant professional certifications (e.g., CIPS, ISM) are an advantage. Key Competencies Strategic thinking and planning. Problem-solving and decision-making. … broadest range of bespoke outcome-based services and consultancy-led propositions. Empowered helps its customers meet both their current challenges, as well as their successful journey into tomorrow. Exceptional customer experience is at the heart of the company’s approach and by uniting the best people, processes, and expertise across the full IT lifecycle, Empowered’s agility and More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

we operate a hybrid working model with 3 days of working from home per week. This role is based in the Sleaford office. MRI Software are looking for a customer-focused individual with 2-3 years of experience in a client-facing role. The opportunity is within our Client Support team based in our Sleaford office, supporting clients … software and infrastructure will be provided. In this role, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an exceptional customer experience every day. You will be a key point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range … a year), as well as occasional visits to client offices to assist users with specific areas of system functionality. (All travel will be covered by MRI Software.) Requirements: Proven experience in a customer-facing role (2-3 years) Good interpersonal skills - patience is essential Excellent written and oral communication skills Ability to multi-task and work well under More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

Customer Service Advisor - Technical Support Wellingborough, Hybrid Up to £26,000 (DOE) Full Time, Permanent Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you!We're working with a forward-thinking client who is looking for a … Customer Service Advisor to join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone.Customer Service Advisor - What You'll Be Doing: Handling inbound calls from retail clients with technical support … replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. Working closely with internal departments to ensure a seamless customer experience. Customer Service Advisor Working Hours:You'll work 37.5 hours per week across rotating shifts to support retailers effectively:Weeks 1-7: Between 8am - 6pm (office-based More ❯

now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk Maximise customer network performance by monitoring, troubleshooting problems and outages Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to the latest stable versions as per their contracts Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access Ensure the … technology, systems and support are optimised for customers, including individuals or teams working remotely from or from customer sites Be a true team player, working professionally and constructively with colleagues, offering help and assistance Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an More ❯

in East Midlands Salary: £50,000 - £55,000 We’re seeking a proactive and detail-driven Project Manager to lead and deliver strategic projects that enhance operational efficiency, elevate customer experience, and support business scalability. From new product implementations to process redesigns and internal transformation initiatives, you’ll take ownership of projects from concept to completion - ensuring every … people and priorities to keep projects moving forward. Drive adoption and ensure smooth handovers post-delivery. Champion a culture of accountability, collaboration, and continuous improvement. About You 3+ years’ experience in project or delivery management within business operations, SaaS, or service-led environments. Proven track record of delivering successful projects that create measurable business value. Confident communicator with strong More ❯

and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As Customer Success Manager you will provide responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction retention and market penetration of FADV employment … screening products/solutions for mid size organizations. Monitor customer account activity, satisfaction levels and other key indicators for issues and opportunities. Proactively pursue solutions to issues or capitalize on opportunities at the earliest possible stages. Maintain all required business records for assigned customers. Promote sales opportunities, track product/revenue trends, and competitive threats. Focus efforts to provide … Monitor activity, service levels and client satisfaction to identify issues or opportunities at the earliest possible stages. Proactively pursue problem resolution and product/service expansion that maximizes the customer experience. Develop and deliver presentations of FADV products and services. Customer service excellence Work cross functionally with internal and external partners to achieve client objectives. Escalate operational and More ❯

of technology strategies and solution design across our global e-commerce platforms. This leadership role involves hands-on architecture, governance, and team management, ensuring continued growth, innovation, and exceptional customer experiences. You will work across programs in Digital Commerce, Customer Data, and Value-Added Services to shape solutions that drive the next generation of e-commerce and B2B … customer platforms. Key Responsibilities Digital Platforms & Value-Added Services Lead the architecture of the global e-commerce platform and supporting systems, ensuring scalability, reliability, and outstanding customer experience. Drive initiatives that integrate customer platforms, data, and services into a seamless digital ecosystem. Programme & Project Leadership Own solution architecture for strategic programs, including Digital Commerce and Customer Data initiatives. Contribute to enterprise-wide customer platforms, including: E-commerce – websites and commerce solutions Integration – Federated Data Graph, MuleSoft, SAP integration services Customer Master Data – Informatica CRM – Salesforce Customer Data Platform – Treasure Data Skills & Experience We are looking for candidates with: Proven experience as a Principal or Lead Solution Architect in a large More ❯

of technology strategies and solution design across our global E-commerce platforms. This leadership role involves hands-on architecture, governance, and team management, ensuring continued growth, innovation, and exceptional customer experiences. You will work across programs in Digital Commerce, Customer Data, and Value-Added Services to shape solutions that drive the next generation of E-commerce and B2B … customer platforms. Key Responsibilities Digital Platforms & Value-Added Services Lead the architecture of the global E-commerce platform and supporting systems, ensuring scalability, reliability, and outstanding customer experience. Drive initiatives that integrate customer platforms, data, and services into a seamless digital ecosystem. Programme & Project Leadership Own solution architecture for strategic programs, including Digital Commerce and Customer Data initiatives. Contribute to enterprise-wide customer platforms, including: E-commerce - websites and commerce solutions Integration - Federated Data Graph, MuleSoft, SAP integration services Customer Master Data - Informatica CRM - Salesforce Customer Data Platform - Treasure Data Skills & Experience We are looking for candidates with: Proven experience as a Principal or Lead Solution Architect in a large More ❯

with technical teams • Identify process optimisation opportunities and drive continuous improvement • Provide data-driven recommendations to influence decisions What we re looking for: • Strong analytical and problem-solving skills • Experience in business case development and process optimisation • Skilled in stakeholder engagement and solution modelling • Degree-level education (Prince2, Lean Six Sigma desirable) Be part of a mission to deliver … smarter, more efficient solutions that improve operational performance, strategic alignment, employee culture and customer experience. Apply now and help shape the future of transformation! Full JD available More ❯

collaborate with technical teams• Identify process optimisation opportunities and drive continuous improvement• Provide data-driven recommendations to influence decisionsWhat we’re looking for:• Strong analytical and problem-solving skills• Experience in business case development and process optimisation• Skilled in stakeholder engagement and solution modelling• Degree-level education (Prince2, Lean Six Sigma desirable)Be part of a mission to deliver … smarter, more efficient solutions that improve operational performance, strategic alignment, employee culture and customer experience.Apply now and help shape the future of transformation! Full JD available More ❯

with technical teams • Identify process optimisation opportunities and drive continuous improvement • Provide data-driven recommendations to influence decisions What we’re looking for: • Strong analytical and problem-solving skills • Experience in business case development and process optimisation • Skilled in stakeholder engagement and solution modelling • Degree-level education (Prince2, Lean Six Sigma desirable) Be part of a mission to deliver … smarter, more efficient solutions that improve operational performance, strategic alignment, employee culture and customer experience. Apply now and help shape the future of transformation! Full JD available More ❯

of ANPR, signage, and smart-parking hardware. Using a blend of remote monitoring and on-site diagnostics, you'll ensure technology continues to operate efficiently, minimising downtime and maximising customer experience. Regional Maintenance Engineer Key Responsibilities: Monitor and maintain ANPR cameras, signage, poles, power, and related hardware. Conduct scheduled maintenance inspections and proactive service visits. Respond to reactive faults … data reporting tools desirable). Excellent communication skills, both written and verbal. Full UK driving licence and willingness to travel across the North of England. DBS check required. Desirable: Experience with Power BI, SQL, or advanced reporting platforms. Knowledge of ISO compliance documentation and reporting. Regional Maintenance Engineer Key Attributes: Proactive and adaptable, with strong problem-solving skills. Reliable More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We're … Level 4, Degree, or Masters), you will be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We're … Level 4, Degree, or Masters), you will be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures within the team. Job Role Responsibilities User Support and advice: 20% Fully understand the … and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements: Experience working for an MSP Advanced knowledge within the following pillars: Networking, Server, Storage, Hardware, Security, Cloud, Modern Workplace Certifications highly desired: VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS … VMC What we offer: Hybrid Working (3 days in/up to 2 days remote if required, after probation which is 3 months) £45,000 - £55,000 Depending on Experience Location – close to the M4 with a modern, up to date living space and ample parking. Subsidised health care/medical benefits Annual Leave – 25-30* days plus B.H More ❯

management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures within the team. Job Role Responsibilities User Support and advice: 20% Fully understand the … and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements: Experience working for an MSP Advanced knowledge within the following pillars: Networking, Server, Storage, Hardware, Security, Cloud, Modern Workplace Certifications highly desired: VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS … VMC What we offer: Hybrid Working (3 days in/up to 2 days remote if required, after probation which is 3 months) £45,000 - £55,000 Depending on Experience Location – close to the M4 with a modern, up to date living space and ample parking. Subsidised health care/medical benefits Annual Leave – 25-30* days plus B.H More ❯

ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid … and medical benefits, modern workspace with top-tier tech, social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such … as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a leadership role within a forward-thinking IT services More ❯