20 of 20 Remote Customer Experience Jobs in the East Midlands

Customer Experience Coordinator (German speaking) Northampton Permanent Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the … for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the … business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to More ❯

trade digital offering making this the default way of engaging with Topps Tiles for many of our trade customers. The ideal candidate will have experience within an omni-channel e-commerce environment and a technical appreciation for the ecommerce ecosystem to satisfy app customer requirements. Responsibilities Gather requirements … and lead the app product from an internal perspective to deliver the best customer experience Work with the onsite digital team to ensure parity with the website experience Work with the app agency partner and drive this relationship to create value, ensuring timely delivery and alignment with … business goals Collaborate with IT and other internal stakeholders to balance customer experience with internal requirements and capabilities Work alongside the customer team to ensuring a seamless experience across all customer touch points Maintain and manage integrations with internal and external systems and troubleshoot problems More ❯

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on … do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able … responsibilities: You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering Check the quality of processes for the More ❯

of course staff discount! This hybrid role offers the chance to work closely with both internal stakeholders and external partners, gaining valuable hands-on experience in digital data and performance analytics. As a Digital Analyst, you'll support analytics across a diverse portfolio of brands, helping to translate digital … data into actionable insights that enhance customer experience and guide strategic marketing decisions. Role & Responsibilities: Build and manage digital tracking infrastructure to monitor user engagement across multiple brand websites. Create dashboards and analysis reports that provide insights into user behaviour, campaign results, and conversion performance. Support website and … accurate and reliable data collection. Collaborate closely with teams across SEO, paid media and data insight to align analytics with broader marketing goals. Skills & Experience: Experience with GA4 is essential Experience with data visualisation tools is highly desirable (Looker, Power BI or Tableau etc) Exposure and understanding More ❯

fast-moving retail environment? This is your chance to join a major B2C brand in Nottingham as they expand their tech offering and improve customer experience through smarter IT delivery. The Role: As an IT Project Manager, you'll oversee a portfolio of IT infrastructure and digital transformation … With significant investment in digital technology and a future-focused roadmap, they're looking for a PM to help shape the next generation of customer experience and operational efficiency. Requirements: 3+ years of IT project management experience, preferably in a B2C environment. Experience delivering infrastructure or … projects (e.g. EPOS, CRM, eCommerce). Confident managing stakeholders across technical and non-technical teams. Strong grasp of Waterfall and Agile delivery methods. Proven experience with third-party vendors and systems integrators. Desirable: Retail sector experience. PRINCE2, PMP, or Agile certifications. Benefits: Competitive salary with regular reviews and bonuses. More ❯

Corby) RS Group is seeking an experienced Head of Commercial Technology Platforms to lead the development, strategy, and execution of our core digital and customer experience platforms across EMEA, including e-Commerce, CRM, and CDP. This role will drive technology innovation, ensuring seamless integration and delivery of all … Working closely with Heads of Engineering and IT teams, you will help define and implement a strategic technology roadmap that enhances business performance, fosters customer engagement, and supports sustained double-digit profit growth across our digital channels. Key Responsibilities Technology Vision & Strategy Execution: Define and implement the strategy, roadmap … and commercial prioritization of technology platforms that drive our web presence and customer experience. Collaborate with business leaders and technology teams to ensure alignment with overall digital strategy and strategic priorities. Optimizing e-Commerce Performance: Oversee the performance of e-Commerce technology across key metrics, supporting a revenue contribution More ❯

Full time permanent Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) Take your CRM implementation skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure. A Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation … in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in CRM implementation, including customer journey mapping Hands-on experience with CRM solution or residential property software management platforms Background in sales … and customer experience systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to … deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to … deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic More ❯

required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide … network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service … in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and hands-on practical experience. More ❯

Relationships: Build and maintain strong relationships with existing clients and stakeholders. Sales Management: Oversee the sales plan, ensuring targets are met and provide excellent customer service. Proposal Development: Prepare and present proposals to clients that align with their business needs and objectives. Collaboration: Work closely with other departments, including … operations and finance, to ensure a seamless customer experience. Reporting: Prepare and present business development reports to senior management on a regular basis. The Successful Applicant Experience: Experience in business development within contract logistics, with the ability to evidence strategic solutions selling over multi-year deals. Education … of developing and implementing successful business development strategies and achieving sales targets. Analytical Ability: Ability to analyse data, identify trends, and make informed decisions. Customer Focus: Strong commitment to providing exceptional service. What's on Offer Excellent basic salary Market leading commission scheme Car allowance Hybrid working The chance More ❯

Analyse large volumes of data from various sources, including transactional, demographic, and online data, to build predictive models. Apply machine learning techniques to personalise customer experiences and optimise content presentation. Design and execute robust testing strategies to validate hypotheses and measure commercial impact. Present insights and recommendations to senior … stakeholders, including C-suite executives. Proactively identify opportunities for personalisation and customer experience improvements. About You Strong expertise in a broad range of data science techniques , including regression, classification, and machine learning. Experience with deep learning or generative AI is a plus but not essential. Proficiency in … Spark)SQL and Python . Experience with PySpark is beneficial but not required. Experience designing and implementing robust testing frameworks . Strong analytical skills with keen attention to detail. Excellent communication skills-comfortable presenting insights to a variety of audiences and crafting a compelling data-driven narrative. Effective More ❯

to life and loves problem solving? GammaLabs is on the lookout for an Apprentice Business Analyst who’s ready to gain some hands-on experience in creating products, working with other companies, and making a real business impact. Role The main purpose of this apprentice position is to help … improve Gamma’s website and systems, making the customer experience smoother and more effective. You’ll work closely with business partners and team members to find ways to make things better for customers as they navigate Gamma’s website and systems You’ll work on big projects from … requirements Assist in organising and documenting workshops Support the testing of new processes and systems Help maintain project documents and updates Assist in analysing customer feedback and finding areas for improvement Support in the creation of user guides and training materials Training Business Analyst Level 4. After you have More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … to launch a career in sales within a fast-paced, dynamic environment. The role provides industry-leading training, clear career progression, and hands-on experience in managing client relationships, setting you up for long-term success. As an Outbound Sales Account Manager, you will play a key role in … opening new accounts, reactivating old ones, and providing an exceptional customer experience. You will be supported every step of the way as you develop your sales and business acumen skills. The responsibilities include, but are not limited to: Achievement of set sales target. Achievement of set Key Performance Indicators More ❯

learning content. Support customers and business partners with queries and issues. Evaluate the impact of content that you make to ensure a smooth the customer experience. Training You will move into an experienced Junior Digital Learning Designer role at the end of your apprenticeship. Apprenticeship Standard Learning and development More ❯

joining our Graduate Programme, you will be at the forefront of revolutionising industries, leveraging the power of Microsoft Dynamics 365 to optimise processes, enhance customer experiences, Here's what makes our programme truly exceptional: Comprehensive training and development: We believe in equipping our graduates with the skills and knowledge … your initial six-month training programme, collaborating virtually and in person for a week of consultancy skills training in Denmark or Sweden. Hands-on experience: Theory alone won't make you an expert. That's why we provide you with ample opportunities to work on real projects with our … diverse range of clients. You'll gain invaluable hands-on experience, tackling complex business challenges and collaborating with multidisciplinary teams, sharpening your problem-solving and communication skills along the way. Mentorship and guidance: At Columbus, we believe in nurturing talent and helping you reach your full potential. Throughout the More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Software Development Engineer We're looking for an enthusiastic and passionate Developer Experience engineer to join our team! As part of this role you will work closely with our customers (fellow Capital One Engineers), partners and your team to enable … our global CI/CD platform, build tooling and enablement capabilities that reduce frustration and accelerate the pace that engineers can deliver. Our Developer Experience teams work closely with our engineer customers on a daily basis to support adoption of enterprise tooling and capabilities, identify and solve friction in … culture in the way we deliver software at Capital One. You will be joining a passionate and diverse team that strives to greatly enhance customer experiences every day. What you'll do Support and enhance the adoption and enablement of continuously evolving software delivery lifecycle platforms. Deliver core engineering More ❯

within a fast-paced retail environment. You will collaborate with cross-functional teams to deliver robust and scalable solutions that streamline operations and improve customer experiences. Key Responsibilities: Design, develop, and maintain RPG programs for retail business applications. Collaborate with business analysts and stakeholders to understand requirements and translate … Participate in code reviews, testing, and troubleshooting activities. Work in an Agile/Scrum environment to deliver high-quality software on time. Essential Skills & Experience: Strong proficiency in RPG programming (RPG IV, ILE, and Free Format). Minimum 3 years’ experience working within the retail sector. Hands-on … experience with AS400/iSeries systems. Strong understanding of retail business processes, including supply chain, inventory management, and sales. Ability to troubleshoot, debug, and optimise existing applications. Excellent communication and teamwork skills. Desirable Skills: Experience with ERP solutions in a retail environment. Knowledge of SQL and DB2 databases. More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration solutions that will drive … delivering projects and building solutions across integration, cloud, SaaS, custom development, databases, and DevOps, with a strong focus on creating exceptional digital experiences. -Extensive experience designing and implementing integration solutions within Microsoft Azure, ideally in large, complex organizational environments. -Practical, hands-on experience with event-driven services such … using leading integration platforms. -Strong proficiency in integration patterns, including REST, SOAP, messaging, ETL, and microservices architecture. -Solid understanding of fundamental cybersecurity principles. - Desirable: Experience working within the retail sector or similar industries, with a strong grasp of retail systems and processes. - Desirable: Possession of relevant Azure certifications. Location More ❯

service solutions in a dynamic environment? We're seeking a talented Service Design Architect to join our team, driving impactful change and designing seamless customer experiences. We are hiring a UK Service Design Architect to join an exciting, delivery-focused team in Digital and IT at Rolls-Royce. You … small team to identify Supply Chain partners and service models for new UK services. This role is ideal for someone with strong delivery focus, experience in designing and contracting service delivery arrangements with blue-chip providers, and integrating them into production alongside Solution and Enterprise architects and Project Teams. … The role requires a UK national with significant experience in Service (not solution) design and ITIL disciplines. Why Rolls-Royce? Rolls-Royce is an iconic brand at the forefront of innovation for over a century. We design, build, and service systems that provide critical power where safety and reliability More ❯