16 of 16 Remote/Hybrid Customer Experience Jobs in the East Midlands

Customer Service Manager/Head of Customer Services Daventry | £50k£60k | Hybrid | Permanent Pimlico Banks Recruitment are working with an established business in Daventry looking for an experienced Customer Service Manager/Customer Services Manager to lead and further develop its customer service function. … take responsibility for an established customer service and sales administration team, with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards a broader Head ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY £47,084 per annum + Generous ...

ledger, including sales order billing, cash posting, account allocation, credit control and debt collection. The role will support effective credit risk management, maintain accurate customer records and provide timely debt reporting to support financial stability. The successful candidate will contribute to the month-end process by ensuring accurate … requirements, while working collaboratively with customers and internal stakeholders to resolve queries and support the wider finance team. Role Responsibilities: Managing a ledger of customer accounts ensuring contact details and billing information is accurate. Set up and maintain customer accounts checking sanctions, credit limits and payment terms match ...

product design and development, and define metrics to measure the success of products* Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions**What you’ll bring*** Proven experience working within a regulated industry with demonstrable in market results … influence and inspire senior stakeholders through strong commercial thinking & engaging communication* Proven ability to leverage data and insight to define product strategy and customer experience* Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering* Excellent communication skills, able to engage, influence ...

Company description: GXO Logistics Supply Chain Inc. Job description: Are you passionate about delivering an exceptional colleague experience Do you thrive on leading teams through change and transformation Ready to help shape a new, unified People Services function following GXO's recent large-scale acquisition … onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating a seamless, high-quality experience for colleagues from day one and throughout their employment journey. Working pattern: This opportunity is on a full time, permanent basis with a working ...

This isnt your standard support job. Youll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity. What Youll Be Doing … Microsoft environments Diagnose and troubleshoot high-impact production issues (often remotely) Collaborate directly with Development teams to deliver fixes Contribute to product improvement and customer experience Participate in an on-call rota (1 in 8 weeks) What You Bring Experience in a technical support role (software/ ...

raising PO's for 3rd parties. Liaise heavily with commercial and sales teams. Deal with stock and logistics. Deliver exceptional customer service via phone, email, and other communication channels. Use the SAP system effectively. Respond to customer enquiries, providing accurate and timely information on products and services. Resolve … customer issues and complaints efficiently, ensuring a positive customer experience. Process customer orders accurately and coordinate fulfilment requirements. Maintain and update customer records within the CRM system. Handle returns and refund requests in line with company policies and procedures. Escalate complex queries or issues ...

raising PO's for 3rd parties. Liaise heavily with commercial and sales teams. Deal with stock and logistics. Deliver exceptional customer service via phone, email, and other communication channels. Use the SAP system effectively. Respond to customer enquiries, providing accurate and timely information on products and services. Resolve … customer issues and complaints efficiently, ensuring a positive customer experience. Process customer orders accurately and coordinate fulfilment requirements. Maintain and update customer records within the CRM system. Handle returns and refund requests in line with company policies and procedures. Escalate complex queries or issues ...

scale native apps. You will lead multiple Android engineering teams, set technical direction and collaborate with product, design and other disciplines to deliver performant customer experiences. The role emphasizes architectural thinking, mentorship of junior engineers and a strong focus on automated testing (JUnit, Espresso). #J-18808-Ljbffr ...

will leverage the MAS portfolio, build strategic relationships, and lead opportunities from discovery to close, while navigating complex environments and delivering world-class customer experiences. This fully remote role offers strong career progression within a high-performance sales culture. #J-18808-Ljbffr ...

Automation Solutions (MAS). This role demands a proactive, growth oriented mindset and the ability to navigate complexity and ambiguity while delivering world-class customer service. The successful candidate will leverage the full MAS portfolio to penetrate new markets, build strategic relationships, and execute winning strategies. While not essential … delivering tailored solutions that create long term value. Demonstrate agility and resilience in navigating ambiguity and complex decision-making environments. Deliver world-class customer experiences through responsiveness, consultative engagement, and solution-oriented selling. Collaborate effectively across business units and functions to maximize opportunities and align with strategic objectives. Actively ...

programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale-up or similarly complex environment. You’ll work closely with senior stakeholders, technology teams and suppliers to improve … measurable outcomes. Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience ...

experienced Account Manager to join its successful team. Delivering innovative technology services to businesses across the UK, the company is known for exceptional customer service and tailored solutions that improve efficiency, strengthen security and maximise IT investment. Its portfolio includes managed IT support, cloud services, cybersecurity, networking, hardware, software … Account Manager, you will take ownership of an established portfolio of clients. You will build trusted relationships, identify opportunities for growth and ensure every customer receives an outstanding level of service. The Role Your responsibilities will include: Managing and developing an existing portfolio of business accounts. Building strong relationships ...

talented data engineers. As a major UK energy provider, our client is committed to 100% renewable energy and sustainability, focusing on delivering exceptional customer experiences. It is initially a 6-month contract with potential to be extended. The role is Hybrid, with one day a week being based … others in the team and foster a culture of innovation and peer review within the team to ensure best practice. Knowledge and Skills: Extensive experience of Python preferred, including advanced concepts like decorators, protocols, functools, context managers, and comprehensions. Strong understanding of SQL, database design, and data architecture. Experience ...

000+) + Company Electric Vehicle + Uncapped Bonus + Training + Benefits Are you a qualified electrician with experience installing EV charge points? Are you looking for a field-based role with a market-leading bonus structure, uncapped earning potential and the opportunity to work for a premium … electric vehicle charging sector. The company provides premium EV charging solutions to prestigious domestic and commercial customers, with a strong reputation for quality, customer service and installation standards. Due to continued growth, they are looking for an experienced Electric Vehicle Charging Electrician to join their permanent, employed installation team. ...