14 of 14 Remote Customer Experience Jobs in the East Midlands

parameter changes where they impact customers, products and services Supporting the implementation of continuous improvement approaches, including Lean To ensure that internal controls are in place to safeguard the customer experience Supporting that delivery is done to time, cost and quality Ensuring that products and services comply with internal and external regulatory requirements Identify enhancements/developments and … and proven track record in Business Analyst and Good knowledge of the payment card business and or the payment processing (acquiring) business Experienced in implementing new products and services Customer orientated – understands how our internal activities affect our customers Knowledge of our products and services, the minimum requirements for them and how they have been implemented on our technology … platforms Experience of continuous improvement and problem solving techniques Ability to manage relationships and work effectively in a matrix Attention to detail Excellent communicator with colleagues and suppliers at all levels Understand the roles, responsibilities and value-add of Change Management Community. Influencing/networking – developing internal and external business relationships and using own knowledge, skills and experience More ❯

data-driven decision heritage and human-centered approach enable us to design innovative financial experiences. We are building a next-generation data platform using modern technology to deliver transformative customer experiences. We seek a Head of Data Product Management to define and own our UK Data Products strategy, inspire and transform our UK business, and lead a team of … prioritize valuable capabilities. Work with teams across engineering, delivery, architecture, cyber, data risk, and US enterprise to deliver capabilities to users. Advocate for data governance, ensuring standards and user experience are balanced. Incorporate business analytics into product design and define success metrics. Present and build consensus with senior stakeholders, keeping them informed. Use data to drive continual growth and … process improvements. What we're looking for Experience in translating business opportunities into Data, Machine Learning, and AI products in digital or tech sectors. User-focused mindset with strong commercial skills for ROI optimization. Proven thought leadership and delivery of complex products or platforms. Excellent communication skills to engage, influence, and inspire. Experience leading and mentoring product managers. More ❯

Customer Service Advisor Technical Support Wellingborough, Hybrid £24,000 to £26,000 (DOE) Full Time, Permanent Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you! We're working with a forward-thinking client who is looking for … a Customer Service Advisor to join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone. Customer Service Advisor - What You ll Be Doing: Handling inbound calls from retail clients … replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. Working closely with internal departments to ensure a seamless customer experience. Customer Service Advisor Working Hours: You ll work 37.5 hours per week across rotating shifts to support retailers effectively: Weeks 17: 9am 5pm (office-based) Week More ❯

and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process Excellence, and Risk Management in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. … motivation, and coaching. Act as a primary contact and leader for our offshore partners, ensuring key performance targets are met and fostering long-term success through relationship management. Champion customer service improvements across all channels. Leverage synergies between intent, execution, governance, and technology to deliver industry-leading operations. Investigate and invest in solutions that support Capital One's strategy … associates feel valued and understand career opportunities. Engage with stakeholders, including regulatory bodies, to ensure compliance. Influence senior stakeholders and represent operations at key committees. Use data to manage customer experience and operational efficiency, including cost control and waste reduction. Manage relationships with operational suppliers. You will bring: Experience leading large operations teams, preferably in financial services. More ❯

Our client are an established D365 CRM End User who are seeking a Senior Dynamics Developer to play a critical role in the design, development and delivery of D365 Customer Engagement. You'll be required to work closely with stakeholders across the business, driving the technical evolution of their CRM platform and acting as a key contributor in their … coding standards, and DevOps processes for the Dynamics environment Provide mentorship and guidance to junior developers as the team grows Contribute to the long-term strategy for CRM and customer experience capabilities Experience - Proven experience developing and supporting Microsoft Dynamics 365 CE/CRM Strong proficiency in C#, JavaScript, Power Platform (Power Automate, Power Apps), and … Azure services Experience with Dynamics 365, Plugin development, and Custom Workflows Ability to work in a fast-paced environment with a proactive and collaborative approach Excellent problem-solving and communication skills Experience working for end users or with end user-focused solutions is a strong plus Benefits - Starting Salary - up to £75k dependant on experience. Flexible, Hybrid working More ❯

managing and optimising end-to-end ecommerce and omni-channel fulfilment, ensuring seamless service across warehouse and retail channels. Working cross-functionally with teams in logistics, IT, retail, and customer service, you’ll be instrumental in building scalable processes, improving KPIs, and enhancing customer experience through operational excellence. Key Responsibilities: Lead daily ecommerce and retail fulfilment operations … SOPs Analyse operational data to identify gaps and drive process improvement Support IT and global teams in systems integration and omni-channel enablement Ensure alignment between fulfilment operations and customer experience goals About You: 5+ years’ experience in ecommerce, supply chain, or retail operations Strong understanding of fulfilment, logistics, and order management systems Proven track record of More ❯

ensure Operations performance measurements are interrogated and reported within agreed timescales Through strategic planning continually develop standard daily and monthly reporting for Operations combining report production with improving the customer experience. To propose and implement operational and strategic improvements to enhance customer satisfaction, internal cost control and Management Information. To undertake relevant bench marking with both European subsidiaries … delivery of overall business goals Ability to build influential and insightful relationships with internal and external stakeholders that drive positive business activity focused on ensuring compliance, operational excellence and customer satisfaction. We are an equal opportunities employer You will ideally have Excellent knowledge and experience within an operational environment from order to cash Strong analytical and numeracy skills … Excellent knowledge of data and its significance to business operations; good understanding of data and experience of understanding process flows and generating recommendations Experience of working in a Supply Chain Environment Good time management, organisational & delegation skills Advanced PC skills – will require exceptional Excel skills to manage key reporting requirements Strong communication and presentation skills to all levels More ❯

specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be … to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals. Job details - you'll need to have demonstrable experience in: Leading and managing end to end transformation projects and programmes … including automation and decisioning via straight through processing Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term Essential skills we would love you to have: Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile More ❯

Job Title: Business Change Project Manager Location: Castle Donington/HybridContract: 3 months with posibility for extension Are you an experienced Project Manager with a passion for driving customer excellence? Our client, a leading organisation in the utilities sector, is seeking a talented Business Change Project Manager to join their dynamic team. This is an exciting opportunity to make … a significant impact on customer experience projects within a rapidly evolving environment. Job Purpose: In this role, you will take accountability for the development, management, and delivery of complex, customer-focused projects. Reporting directly to the Lead Project Manager, you will ensure that all initiatives are delivered successfully, meeting time, quality, budget, and benefit expectations while enhancing … the reputation of the organisation. Key Accountabilities: Define, develop, and deliver high-value, complex customer projects on time and within budget while ensuring quality and benefits expectations are met. Collaborate with colleagues to develop and manage business cases and benefits plans, undertaking regular evaluations of performance throughout the project lifecycle. Identify and implement opportunities for improvement while managing risks More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

support this, we are recruiting for talented data engineers. As a major UK energy provider, our client is committed to 100% renewable energy and sustainability, focusing on delivering exceptional customer experiences. It is initially a 3-month contract with potential to be extended. The role is Hybrid, with one day a week being based in their Nottingham office, this … requirements. * Actively coach and mentor others in the team and foster a culture of innovation and peer review within the team to ensure best practice. Knowledge and Skills: * Extensive experience of Python preferred, including advanced concepts like decorators, protocols, functools, context managers, and comprehensions. * Strong understanding of SQL, database design, and data architecture. * Experience with Databricks and/… as data warehousing. * Able to write repeatable, production-quality code for data pipelines, utilizing templating and parameterization where needed. * Can make data pipeline design recommendations based on business requirements. * Experience with data migration is a plus. * Open to new ways of working and new technologies. * Self-motivated with the ability to set goals and take initiative. * Driven to troubleshoot More ❯

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Our approach delivers a premium customer experience at an affordable price for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy our own dedicated building on Dunston Technology Park. Overview: We are now looking for … an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by … monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for More ❯

now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems … and support are optimised for customers, including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education More ❯

during significant incidents across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident … issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication … from past incidents. Additionally, implement improved processes for newly acquired businesses and platforms to elevate the maturity of incident and change management. Team Collaboration: Work closely with Technology, Sales, Customer Success, and Compliance teams to ensure a unified approach to managing incidents. Reporting: Generate regular reports on incident and change management trends, outcomes of RCAs, and action statuses. Compliance More ❯