1 to 16 of 16 Customer Experience Jobs in the East Midlands with Remote Work Options

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary. Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly. Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and … Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling customer phone calls Dealing with escalations from other teams Monitoring backup issues Completing server patching, ensuring automated processes are working and issues fixed where needed more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »

role plays a pivotal part in supporting the local economy making sure transport links run safely and smoothly. National Highways work with safety and customer experience at their very heart. We are proud of the road network that we manage and the way it connects millions of lives … collaborative relationships with key stakeholders and supply chain. Establishing and delivering specific communication plans, proactively managing customers perception of schemes to maintain and improve customer satisfaction and responding to correspondence and other scheme related matters when required To Be Successful Experience of the Building Safety Act and how … quality. A recognised project management qualification is desirable. Evidence of managing relationships with multiple stakeholders and the ability to influence for positive outcomes. Demonstrable experience of managing the development of project plans in conjunction with delivery partners. Evidence of commercial skills with proven ability to manage contracts to deliver more »

your mental wellbeing approved by the NHS My Eva – an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including – Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice … to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st … forward change at Buzz’s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with more »

expertise? This East Midlands bases Housing Association are looking to hire for a Lead Business Analyst to co-design an optimised and modern digital customer experience specification and delivery of Data, Digital and Technology Transformations. You will have the opportunity to work across different team’s requirement gathering … Business Analyst, you will play a critical part in liaising with a variety of stakeholders, business teams, and service leads to confidently influence a customer-centre design outcome. Work closely with stakeholders to fully understand the “as is” business processes and map out potential improvements. Ensure business requirements are … championing customer experience, improved business efficiency and mobile first digital functionality. You would be a great fit if as a Business Analyst you have: Experience in Social Housing Knowledge of Customer Portals Exposure to Repairs Management Experience in designing, selecting, and implementing optimised digital customer more »

people like you! About the Role As our Ecommerce Manager, your main responsibilities will include: Driving online sales and identifying growth opportunities Enhancing the customer journey and improving user experience Collaborating with the Senior Ecommerce Manager and Head of Digital to develop and implement a growth plan Working … closely with the design and brand teams to ensure a consistent on-brand experience Innovating new website features to meet business needs and maintain a cohesive look and feel across all touchpoints Your Skills Proactive, organised, and a natural problem-solver. Experienced with Shopify and analytics tools like GA4 … Klevu, and HotJar. Excellent communicator with strong time management skills. Passionate about delivering exceptional customer experiences and understanding SEO best practices. What’s in it for you? Hybrid Working: Enjoy a flexible schedule with 2-3 days a week on-site at LE15 6EA, with greater presence during onboarding. more »

Job title: Digital Account Manager *Salary type : Up to £40k (Depending on Experience) + Commission *Job type: Permanent Position *Location: Lutterworth, Hybrid 2 days in the office (flexible working in terms of hours/swapping days etc. can start and finish when you want e.g. need to pick kids … gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

mitigating project risks, actively managing issues, and keeping the team on track to deliver high-quality work. Always striving for ways to improve the customer experience and streamline processes. What skillset you will hold: Experience managing diverse projects, including B2B software implementations. Influencing key project decisions and more »

with the C-suite to help role out and align data initiatives within the business. These may span across marketing, commercial, product development, and customer experience Help deploy predictive models to help develop customer personalisation Spearhead the creation of actionable insights across the business Coach, develop and … YOU Previously worked in a consumer tech business/environment (B2C) Previously driven change in a business and championed data initiatives Previously worked in customer personalisation and leveraged predictive analytics to enhance customer journey/marketing personalisation Exceptional communication skills with gravitas for handling C-suite stakeholders Able … if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion Desired Skills and Experience SQL, data visualisation, director of data, stakeholder engagement, predictive analytics, data science, data engineering, product management, product analytics, team management, leadership, data analytics, data more »

Knowledge of Shopify and familiarity with some of the key industry associated apps would be advantageous but not essential Regular competitor analysis researching user experience design of key funnels and new product releases Working closely with the digital team to ensure focus and activations to drive new consumers, conversion … repeat purchase Improving the customer experience and journey to heighten the consumer’s experience, resulting in increased online sales Experienced in a high growth eCommerce environment where you have demonstrated hands-on experience in developing and executing growth strategies Reporting on online trading performance, gathering insight more »

required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service … in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience. more »

technicians. OSCA Remote Diagnostic Technician Nottingham, NG15 0EB 42.5 hours per week, Monday Friday (no weekend or BH work required) £30,000+ depending on experience/qualifications Please Note: Applicants must be authorised to work in the UK OSCA is a Nottingham-based, family-owned, local success story. We … primarily provide an automotive remote diagnostic & programming service to a customer base that stretches throughout Europe. We are at the forefront of automotive diagnostics innovation, dedicated to enhancing efficiency and precision in automotive servicing. Our specially designed remote diagnostic support system empowers technicians to diagnose, repair, and advise on … and from home. The Culture: We believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them more »

to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues … autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to more »

Business Applications Developer 'Full stack front end and back end development of application widgets to improve customer experience & optimise internal work flows to integrate with CRM.' £45000 + Bonus + Benefits East Midlands (Office Based) Commutable from Milton Keynes, Northamptonshire, Bedfordshire, Cambridgeshire, Leicestershire, Banbury, Oxfordshire, Warwickshire, North Buckinghamshire … to integrate with Zoho. As well as Low-Code platforms, you'll be using your HTML, CSS and JavaScript skills to full effect. Zoho experience is not required however experience with application developments to integrate into CRM's (not websites) would be essential. Engage: As someone who naturally more »

Post-Sales Technical Consultant Document Solutions | ECM | SaaS WFH with travel to customer sites throughout the UK & Europe Up to £40,000 + company car scheme + further benefits We are proud to be working with a leading provider of innovative Document Solutions | Enterprise Content Management Solutions | SaaS dedicated … their goals through cutting-edge technology. Their solutions empower organisations to streamline operations, enhance productivity, and maximise efficiency. With a focus on delivering exceptional customer experiences, they are committed to providing unparalleled support and expertise to their clients across the UK & Europe. Post Sales Technical Consultant Position Overview: We … successful implementation and ongoing support of solutions for valued clients. As a Post-Sales Technical Consultant, you will collaborate closely with sales, implementation, and customer success teams to deliver tailored solutions that meet clients' unique needs. Responsibilities of the Post Sales Technical Consultant: Serve as the primary technical point more »

commerce accounts, implementing strategies to drive sales and revenue growth, analysing market trends and competition, and collaborating with cross-functional teams to deliver outstanding customer experiences. The person: The ideal candidate will have: A Strong understanding of e-commerce platforms and marketplaces Strong experience of the Amazon platform … both vendor and seller including advertising Experience in account management and driving sales growth Analytical skills and ability to interpret data to drive business insights Excellent communication and relationship-building skills Proficiency in Microsoft Office, particularly excel and e-commerce analytics tools Experience of working within the consumer … goods sector, with licensing industry experience being a distinct advantage Salary: £35,000 - £45,000 basic (DOE) + bonus Contact: Consultant: Rina Gokani Reference: RG/86841 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your more »