1 of 1 Customer Journey Map Jobs in the East Midlands

experience to build SAP configuration as a core competency in the team, and in the wider busines s.Ongoing reviews of business processes, digital customer/user journeys and developing optimisation approache s.Management of business analysis, procedural and training documentation documents; including creation, review, updating and maintenanc e.Workshop … work both verbally and in writ ing.Hand on experience and ability to conduct rigorous analysis and testing, utilising techniques such as Persona Development, Customer Journey Mapping, Requirements Engineering, Benefit Analysis, Change Impact Assessments, Pulse Surveys, Requirement Traceability, Test Cases/Scripts etcIndustry recognised Business Process related ...