1 to 25 of 28 Remote Customer Service Jobs in the East Midlands

of the Quarter, Employee Referral program Are you currently working within a sales administrative role looking to develop your skills? Do you like having a mixture of admin and customer service within your role and looking for a new challenge? Or are you just someone that is looking to join a reputable company with an amazing team with … of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … outcomes. We collaborate closely to bring that positive impact home. Due to growth, we are looking for a Senior Inside Sales Representative to support our internal sales teams in customer service and administration. JOB SPECIFICATION: Senior Inside Sales Representative As a Senior Inside Sales Representative, you will be responsible for being a huge support to the internal sales More ❯

Hybrid/Remote Working available Salary £26,255 pro rata rising to £27,255 pro rata after probation We are seeking a Polish Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is part time, permanent role and will suit somebody has a flexible attitude to working, an understanding of … of the Polish Speaking Technical Support Agent you will receive many benefits including: Birthday off 28 days of holiday increasing up to 5 more with each year of the service Holiday buy/sell scheme (up to 3 days) Sick pay - increasing with the length of service Paid volunteer day Employee Assistance Program Hybrid working/remote working … after probation £1,000 Salary Increase when passed 6 month probation THE ROLE As a Polish Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include: Offering technical support in both Polish and English Using CRM and other systems to log incidents Providing solutions to technical faults Escalating technical queries when required More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: ITS Customer Service Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, benefits, pension About Ricoh: Ricoh is a global technology business. As a company born in print … will be doing To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met. To provide outstanding customer service to our customers & build the relationship. Utilise dedicated technician resource to achieve SLA. Provide daily accurate updates to customer management via web-based applications/email. … of Oracle SHARE/Siebel would be a beneficial but not essential SNOW experience would be beneficial but not essential Field Scheduling experience would be beneficial but not essential Customer Service experience (desk or store for example) Must be able to work well under extreme pressure Negotiation skills Problem solving skills Assertiveness skills Confidence is key due to More ❯

THE OPPORTUNITY Title: Data Analyst, Financial Strategy and Customer Operations Location: Midlands, UK (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We … pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce … hear about YOU. Job summary: Iron Mountain is seeking a highly analytical and detail-oriented Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will provide critical support for our expanding logistics, financial, and customer operations. In this role, you will work cross-functionally with supply chain, finance, and customer More ❯

story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Data Analyst, Financial Strategy and Customer Operations Location: Midlands, UK (withoccasionalUKandEuropeantravelrequirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world … passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that … hear about YOU. Job summary: Iron Mountain is seeking a highly analytical and detail-oriented Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will provide critical support for our expanding logistics, financial, and customer operations. In this role, you will work cross-functionally with supply chain, finance, and customer More ❯

IT Service Desk Associate Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to external customers, helping resolve day-to-day IT issues and service … role is key in delivering a positive support experience and ensuring problems are accurately logged, triaged, and resolved or escalated appropriately. The role includes working with end users and customer-based IT teams and assisting with various systems and technologies. Key Duties and Responsibilities: Respond to incoming support requests from external customers via phone, email, and ticketing systems. Log … with email, internet connectivity, remote access, and desktop configuration. Work closely with senior engineers to escalate complex incidents, providing clear and accurate handover notes. Communicate regularly with users and customer-based IT teams to provide updates, collect additional information, and confirm issue resolution. Support user onboarding tasks such as account setup, permissions, and device preparation. Maintain accurate ticket records More ❯

will join an established ICT team renowned for nurturing talent and launching careers. You'll engage with customers from multiple organisations and professions, tackle intriguing projects, and hone your customer service and IT skills all in a one team environment. Role Are you passionate about technology and eager to make your mark in the ICT world? Join us … as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries … via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain More ❯

Do you have a strong background in VMWare, Windows Server, AD, O365 and some experience of working on complex infrastructure issues? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Infrastructure Engineer/Analyst - About the company Do you want to be part of a successful organisation, that … ensuring effective working across the full range of services provided by the business and liaise with 3rd party suppliers and external contractors, and manage escalated issues logged by the service desk. The role will involve working with technologies such as Virtualisation (VMWare), SAN, Cloud, Windows Server, AD, Exchange, Office365, PowerShell, Networking ( Meraki), Firewalls etc. 3rd Line Engineer/Analyst … vouchers, discounted leisure, and travel scheme. 28 days holiday Hybrid working ( 2 days per week from home) Flexible working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

Job Title: Trainee Customer Support Specialist Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer … literate, problem solving individual to join their customer support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive … approach to ensure a positive customer experience. Key Responsibilities: Respond promptly to customer enquiries via phone, video calls and emails. Troubleshoot, educate and resolve customer issues, providing clear and effective solutions. Maintain accurate records of customer interactions and transactions on Zendesk. Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience More ❯

Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support us as we grow. Role at … Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, Wholesale, Warehouse and Distribution businesses Your Background/Skills: Software Implementation, Software Demonstration/… Training, Customer Services and Support, Excellent Communication, ERP Software solutions and consultancy The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. … d love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

talented, experienced and motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a detail-oriented and customer-focused L2 Support Engineer with a strong grasp of REST APIs, an intermediate understanding of Linux operating systems/core functionality and familiarity with OpenStack and Kubernetes. The ideal … candidate will be adept at troubleshooting, managing incoming support queries, and delivering exceptional customer service and communication whilst being documentation-minded and solution-focused. Key Responsibilities: Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on quality of … and scripts alongside other troubleshooting methods. GPU: understanding of utilization and troubleshooting methods for Nvidia based GPU's Soft Skills: Strong detail orientated communication skills tailored to diverse audiences. Customer-focused problem-solving and support abilities with a focus on quality of interaction/experience. Detail-oriented with a passion for thorough documentation. Nice to Have: Programming & Scripting: Basic More ❯

talented, experienced and motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a detail-oriented and customer-focused L2 Support Engineer with a strong grasp of REST APIs an intermediate understanding of Linux operating systems/core functionality and ideally foundational skills in OpenStack and Kubernetes. … The ideal candidate will be adept at troubleshooting, managing incoming support queries, and delivering exceptional customer service and communication whilst being documentation-minded and solution-focused. Key Responsibilities: Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on … and scripts alongside other troubleshooting methods. GPU: understanding of utilisation and troubleshooting methods for Nvidia based GPU's Soft Skills: Strong detail orientated communication skills tailored to diverse audiences. Customer-focused problem-solving and support abilities with a focus on quality of interaction/experience. Detail-oriented with a passion for thorough documentation. Nice to Have: Programming & Scripting: Basic More ❯

shaping the company's digital future. The business is looking for a dynamic and experienced ecommerce leader with a strong commercial track record, strategic vision, and a passion for customer experience. You'll play a key role in delivering ecommerce growth, leading digital initiatives, and driving performance across UK & Ireland. This hybrid role is based within a commutable distance … Ireland Lead ecommerce performance and achieve key commercial KPIs (AOP, conversion, traffic, basket size) Champion continuous optimisation across UX, functionality and digital experience Collaborate with internal teams (marketing, digital, customer service) and external partners Oversee digital operations including inventory, promotions and customer journey Contribute to UK&I leadership team with a focus on innovation and people-first … Strong leadership skills and a proven track record of delivering ecommerce growth Proficient in ecommerce platforms, analytics tools and digital marketing strategies Passionate about health and wellbeing, and highly customer-centric A great communicator, highly collaborative, and confident in driving change Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce | Marketing | Digital | Tech | Retail More ❯

assurance, private medical care, income protection. Hybrid work model: 4 days in Chesterfield office. About Aptean At Aptean, we solve tomorrow's challenges with purpose-built software and excellent customer service. We serve over 10,000 organizations across 20+ industries in more than 80 countries, focusing on industry-specific ERP and supply chain solutions. Our diverse team values inclusion More ❯

businesses in securing optimal energy deals and reducing their energy expenses. Our objective is to become the premier energy broker in the UK by offering innovative solutions and superior customer service. We are currently seeking a Junior Salesforce Developer to join our Corby office. Note that this is a full time in office role to begin with. We are More ❯

answering queries over the phone and email, figuring out what's gone wrong, and getting it sorted as quickly as possible (all while keeping your cool and providing excellent customer service). Responsibilities: Providing first-line support to customers via phone and email Investigating and troubleshooting technical issues Running SQL updates to fix data issues and create custom … reports Logging and managing support tickets through the system Escalating issues when needed and keeping customers updated Working closely with the wider team to keep service at a high standard Skills: Great all-round IT skills Someone who loves solving problems and can think on their feet Brilliant communication skills - both written and verbal Good at juggling multiple tasks More ❯

per quarter. Tailor training to the needs of the group, to ensure best possible transition success rate. The ideal candidate should have the following experience/skills: Success in customer service or business development role. Good working knowledge of CRM systems, with previous experience of deploying technology (preferred). Outstanding listening and communication skills. Highly organised and ability More ❯

systems and contribute to a high-performing, inclusive team. The Role As HR Systems Administrator, you'll provide essential administrative support within the HCM Systems team, ensuring a seamless service to users across the business. You'll be responsible for: Entering and maintaining accurate data Generating system reports and dashboards Responding to first-line queries from stakeholders and end … What We're Looking For We're looking for someone with: Experience working with HR systems (e.g. Workday, SAP, Oracle) Strong data accuracy and reporting skills Excellent communication and customer service abilities Ability to work independently and escalate issues appropriately A proactive approach to problem-solving and process improvement Confidence can sometimes hold us back from applying for More ❯

code to provide insights, recommendations, and simple fixes. About Nzime Nzime has been a leading digital agency for 24 years, earning a reputation for passion, creativity, quality, and excellent customer service. We work with exciting national and global brands, delivering outstanding digital experiences. You'll work alongside a talented creative team, collaborating closely with development and client services teams. More ❯

JOB TITLE: Facilities Service Desk Supervisor LOCATION: Wigston, LE18 2BG Hours 8:30am to 5pm (no hybrid working) About us: JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance Close working relationships with high profile clients meaning long term contracts and security Dedicated to all aspects … boilers/burners, oil, chillers, air conditioning Operating a mobile team of mobile engineers with various skillsets across the UK Excellent reputation for delivering quality and high standards of service JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating What we are looking for as a Facilities Service Desk … Supervisor: Experience in customer services supervising a Facilities Helpdesk and team Good experience of working within an office environment. Experience of managing/supervising a service desk is essential. Good customer services skills, well presented and articulate with a good telephone manner Experience of data entry previously would be advantageous Motivated and trustworthy Well organised with good More ❯