1 to 25 of 34 Remote Customer Service Jobs in the East Midlands

Customer Experience Coordinator (German speaking) Northampton Permanent Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the … for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the … business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. More ❯

on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client's customers within a service desk environment mainly managed by remote access; however, on-site visits may be required. A good technical knowledge is essential to ensure incidents and … problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide support for incidents related to hardware, software, network connectivity, and application services … to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with password resets, & administration of Microsoft 365. Helping with customer service related tasks such as missing bookings, invoice errors and more Supporting customers with broadband, mobile and SIM issues Conduct Configurations like MFA … access control as part of 1st Line support. Use technical specifications and potentially network diagrams or vendor documents to understand and resolve issues. Supporting customer via the Helpdesk. Support with clients SLA's by ensuring all customer issues are logged, prioritised and either resolved or escalate promptly. Using … pension Discounted or free food All equipment provided such as company phone and laptop Free parking On-Site parking. Desired Qualities, Skills and Knowledge: Customer service skills with a customer first attitude. Resilient, with strong prioritisation skill and ability to multi-task. A positive attitude and team More ❯

looking for an additional technical sales engineer who they can invest in through specialist training. The Technical Sales Engineer Role Will Include: *Hybrid Field Service Role With Remote Working Options *Conduct product demonstrations and presentations *Business Development *Field Sales Role In The East Midlands Area The Successful Technical Sales … Engineer Role Will Have: *Previous Field Service Experience *Passionate To Move Into A Technical Sales Role *Ability To Commute Around The East Midlands Area Apply now or call Rebecka on 07458163046 Keywords: Field Service Technician, Service Engineer, Field Service, Electromechanical, Electrical, Mechanical, field service engineer … Ex-forces, Forces, Army, Navy, RAF, REM, food engineer, food manufacturing manufacturing, fmcg ,FMCG Engineer, Meteorology engineer, Machine tool, Machine tool setter,tool technician,customer service engineer, field customer engineer,client sales,Product support engineer, pre sales engineer, new business, business development engineer,Metrology,Midlands,Applications engineer More ❯

a highly skilled and motivated Platform Operations Engineer (Level 2) with excellent communication skills, a strong technical background, and a passion for delivering exceptional customer service? If so, City Plumbing are seeking experienced Platform Operations Engineers to join our newly created IT team and help deliver exceptional technical … leader in plumbing, heating, and sustainable heating solutions! The Role: Are you a tech-savvy problem solver with a knack for delivering top-notch customer service? As a Level 2 Platform Operations Engineer, you'll be the go-to expert for our internal teams, helping them overcome technical … we'd love to hear from you! Key Responsibilities: Provide second-level technical support to end-users and internal stakeholders, resolving escalated incidents and service requests in a timely manner. Troubleshoot and resolve complex software, hardware, and network issues, utilising diagnostic tools and remote support technologies. Collaborate with Level More ❯

Our client has an excellent new opportunity for a highly self-motivated Data Coordinator to join their Customer Service and eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team's remit. This position would suit those … with experience in a customer service environment with good administration skills along with the ability to interrogate and interpret data effectively. You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set … administration and data process. Internal administration What We're Looking For Preferably educated to Graduate level/similar qualification or qualified by experience. Strong customer focus with a commitment to delivering exceptional service. Excellent communication skills Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook. The ability to More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

Premier Customer Success Manager - NHS Software Join to apply for the Premier Customer Success Manager - NHS Software role at The Access Group Premier Customer Success Manager - NHS Software 1 week ago Be among the first 25 applicants Join to apply for the Premier Customer Success Manager … NHS Software role at The Access Group Direct message the job poster from The Access Group Premier Customer Success Manager - NHS Software This role will be based 3 days a week in the office We are looking for people to join the Access family, who share our passion for … that matters to you. About you: You are a highly collaborative, strategic professional with a strong background in executive stakeholder engagement, digital transformation, and customer success. With a proven track record of working with NHS leaders, and ideally community mental health organisations, you excel at driving meaningful impact through More ❯

Service Desk Supervisor Leicester £35,000 - £42,000 Role: We're looking for a hands on Service Desk Supervisor to manage and oversee the day to day operations of an enterprise environment's internal IT Service Desk. This person will ensure SLAs are met, ensuring excellent customer service and also fostering an environment of growth for colleagues on the service desk. This role would require managing 1st and 2nd line Support Analysts, acting as a senior technical authority and offering guidance through escalated queries and driving continuous improvement. Company: They're a large retailer … major incidents to arrive at resolutions. Conducting problem management, route cause analysis and reducing repeated tickets. Introduce new and best working practices to the service desk especially where new technologies are brought into their environment. Creating documentation and knowledge based articles for colleagues. Planning weekly rotas ensuring sufficient cover More ❯

BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst weve experienced 200% Customer Business Growth we know the true potential of our market and wed love to bring you on to the team to support us as … Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Software Implementation, Software Demonstration …/Training, Customer Support, Excellent Communication The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business More ❯

EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we’ve experienced 200% Customer Business Growth we know the true potential of our market and we’d love to bring you on to the team to support us … Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More… Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Software Implementation, Software Demonstration …/Training, Customer Support, Excellent Communication The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business More ❯

of IT solutions. You may be an experienced IT Business Partner, or we would also welcome applications from professionals with an Account Management or Customer Success background. Exceptional customer care skills are required, and you must be confident in liaising with both technical and non-technical staff and … departments. This is an excellent career opportunity working for a key local organisation which employs over 2000 professionals, providing a service for a unique overall user base in excess of 15,000. KEY REQUIREMENTS Proven Customer Service skills – this may have been gained in a similar role … or from an Account Management/Customer Success role Strong communication, negotiation and problem-solving skills. Relationship Management skills, and the ability to form credibility with diverse stakeholders You do not have to come from a traditional IT background, but you must have an understanding of IT and be More ❯

a hybrid role, blending remote work with time at their offices and regular client visits across the East Midlands. It’s a hands-on, customer-facing role where you'll be part of a collaborative team supporting a broad and interesting client base. What you'll be doing: Act … Teams, OneDrive). Investigate and resolve networking issues (VPNs, DNS, DHCP, firewalls, routing). Provide root cause analysis and deliver permanent fixes. Deliver excellent customer service through clear communication and on-site support. Help maintain and develop internal documentation and knowledge sharing processes. Support occasional out-of-hours More ❯

Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits iO Associates is working with a fast-growing Healthtech company that's transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own customer support and service excellence, sitting between product, support, and delivery teams. This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare. What you'll be doing: Handling a broad spectrum of customer issues - not just technical Acting as … a key liaison between customers and product/support teams Supporting onboarding, service queries, demos, and ongoing training Feeding into product improvements and support workflows Occasional site visits and customer meetings What we're looking for: Experience in Customer Success, Client Services Support Desk Experience within Software More ❯

responding quickly to problems and relationship management will all be part of the role. Above all enthusiasm for problem solving and for delivering exceptional customer service is required. This is a role where youll be liaising with key stakeholders within the business across all levels. Onsite for the More ❯

responding quickly to problems and relationship management will all be part of the role. Above all enthusiasm for problem solving and for delivering exceptional customer service is required. This is a role where you’ll be liaising with key stakeholders within the business across all levels. Onsite for More ❯

more experienced colleagues to learn and get things done together. Training At the end of your apprenticeship, you will move into an experienced, junior Customer Support Technician role. Apprenticeship Standard Customer service specialist (level 3) Training Provider BABINGTON BUSINESS COLLEGE LIMITED Working Week Monday to Friday, between More ❯

Dynamics 365. Develop and manage integrations with external systems ensuring data consistency and performance. Extend modules to improve operations in finance, warehousing, sales, and customer service. Customise the Finance module to support compliance, reporting, and operational efficiency. Identify and manage technical dependencies across Dynamics 365, Azure services, and Power More ❯

now looking for an experienced 3rd Line Support Engineer to join our technical team. If you’re passionate about solving complex problems, delivering excellent customer service, and working with a broad range of technologies, we want to hear from you. Key Responsibilities Deliver high-level technical support for … client IT environments, resolving escalated 2nd/3rd line incidents and service requests. Act as a trusted technical point of contact for key clients, maintaining excellent communication and service. Troubleshoot and support a wide range of infrastructure including: Switches, routers, and firewalls (e.g. Cisco, HP, Ubiquiti, WatchGuard) Windows and … policy design. Experience with Azure – particularly in identity, networking, and virtual machines. Virtualisation experience with Hyper-V or VMware. Excellent communication skills and a customer-first mindset. Well-organised, self-motivated, and capable of managing priorities under pressure. Desirable Experience working for or with an MSP or IT Services More ❯

order to meet budget requirements. Prepare and implement long term programmes that grow and develop UK annuity revenue streams including chargeable calls, data overwrite, customer damage and smart lockers. Track new annuity streams, maintain and share accurate management information to demonstrate current and future growth. Responsible for managing and … maintaining DBS checks, HDD handling databases Customer Service expense lines and other ad hock administration tasks Responsible for measuring the effectiveness of all annuity programmes and initiatives through leading analysis and measurement ensuring effective process and key performance indicators are in place. Responsible for all administrative duties for … Regional and District service managers Manager invoicing and query management for our in-direct partners You will ideally have In depth knowledge of Ricoh internal processes In depth knowledge of Ricoh back office systems Exceptional negotiation skills Good understanding of Microsoft Excel, PowerPoint and Access Good literacy and numeracy More ❯

as IP networking). You’ll start by helping deal with issues raised by Gamma’s business partners - these are called ‘tickets’ - and handling customer service queries. Over time, you’ll move on to working with the design and delivery of Gamma’s networks and services You’ll … the network, and keeping it running smoothly. This gives you the chance to understand how everything connects and how Gamma supports customers with reliable service The goal of the apprenticeship is to help you build your skills in fixing network issues and understanding how Gamma’s systems work, so More ❯

Assign manufacturing routings within the business - Apply pricing data to the master product data , publish and maintain pricing listings - Work with the wider business Customer Service/Operations/Finance - Complete governance and audit reviews around master data to ensure the quality of the data and generate associated More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … who has a passion for achieving financial targets and strong selling, interpersonal and organisational skills with a focus on quality to deliver an exceptional service to existing and new customers. About the Role This is a fantastic opportunity for recent graduates or early-career professionals to launch a career … success. As an Outbound Sales Account Manager, you will play a key role in opening new accounts, reactivating old ones, and providing an exceptional customer experience. You will be supported every step of the way as you develop your sales and business acumen skills. The responsibilities include, but are More ❯

technical support to customers and colleagues. In this key role, you will ensure that TGWNE's Lifetime Services maintains a reputation for world-class customer service to a diverse portfolio of corporate clients. You will be responsible for developing work packages, managing projects, handling repairs and warranty claims … or escalate issues in a timely fashion You act entrepreneurially to add value or increase sales, while maintaining integrity and achieving high standards of customer satisfaction and company image WHAT YOU'LL NEED You have technical knowledge of automation systems from an electromechanical background You have several years of More ❯

and on-the-job/cross-training opportunities with outstanding resources available. Encouraging and collaborative team environment. Career development through various career ladders including Customer Service. Dedication to safety through our Zero Harm policy. Access to business resource groups, training on our company values. IT equipment to complete all More ❯