15 of 15 Remote/Hybrid Customer Service Jobs in the East Midlands

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like … hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also … like to hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager ...

works with us is committed, connected and creative in making us the world’s preferred choice.www.yusen-logistics.com/We are looking for an IT Service Desk Team Leader in Grange Park. The position will be based on-site during the induction and training period (6 months), after which more … flexible working arrangements may be available.The IT Service Desk Team Leader will guide the day-to-day operations of the Service Desk, ensuring high-quality technical support and an excellent customer experience across the organisation. The role involves supporting and developing Service Desk Agents, monitoring service ...

Role: Senior Service Desk Analyst (2nd Line)Location: Leicester, UK (Hybrid) About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards high. Alongside … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

troubleshoot technical issues, offering solutions over the phone or via email Escalate more complex issues to 2nd line support when required Deliver exceptional customer service while meeting SLAs for resolution and response times Monitor shared mailboxes to ensure all customer queries are addressed promptly Conduct outbound calls … gather feedback and ensure customer satisfaction Required Skills & Experience for the role of French-Speaking Technical Support Specialist Fluency in both French and English (written and spoken) Strong problem-solving skills and attention to detail A passion for delivering excellent customer service Flexibility to work rotational shifts ...

Network Support EngineerAs a Senior Network Support Engineer, you are responsible for providing advanced 3rd line network support, technical escalation, and engineering capability across customer environments within the managed services estate. Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high … impact service requests, ensuring they are resolved to a high technical and operational standard. This role is focused on network stability, technical leadership, and continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle ...

Logistics Network Development Manager to join our UK Supply Chain team on a 9-month fixed-term contract. Reporting to the Head of Logistics & Customer Service, you will play a key role in identifying, shaping and delivering strategic projects that improve the performance, efficiency and cost competitiveness … barriers, escalating where appropriate. Provide regular updates to senior stakeholders on project progress, decisions and performance. Drive continuous improvement initiatives across warehousing, logistics and customer service functions. Support wider Refresco Group initiatives and ensure effective implementation within the UK business. About you The ideal candidate will have proven ...

Logistics Network Development Manager to join our UK Supply Chain team on a 9-month fixed-term contract. Reporting to the Head of Logistics & Customer Service, you will play a key role in identifying, shaping and delivering strategic projects that improve the performance, efficiency and cost competitiveness … barriers, escalating where appropriate. Provide regular updates to senior stakeholders on project progress, decisions and performance. Drive continuous improvement initiatives across warehousing, logistics and customer service functions. Support wider Refresco Group initiatives and ensure effective implementation within the UK business. About you The ideal candidate will have proven ...

manage and develop an established portfolio of existing clients. This is a relationship-focused role where you will be responsible for maintaining excellent service levels, understanding client requirements and identifying opportunities to upsell and cross-sell additional products and services. The Role Manage and develop existing client relationships Conduct … Handle client queries and issues, taking ownership through to resolution Coordinate with internal teams and stakeholders to deliver client requirements Maintain high levels of customer service and client satisfaction Develop knowledge of the company's IT products and services Travel to client sites across the Midlands as required ...

Owner will ensure every issue has a clear owner and a resolution deadline Key Relationships Our Internal Teams: You will collaborate with Digital, IT, Customer Service, Customer Experience, Sales, Commercial, Marketing, Merchandising, Supply Chain, and Operations teams across Cromwell Our Customers: You will get to understand … sessions that produce complete, accurate outputs Ecommerce domain experience — solid understanding of digital commerce concepts including product catalogues, pricing, checkout flows, order management, and customer account structures Experience working in Agile/Scrum teams with a clear understanding of sprint ceremonies and backlog management Meticulous attention to detail ...

genuinely make a difference. As our team continues to grow, we’re looking for a Salesforce Administrator who can bring their technical expertise and customer service skills to our Managed Service clients. The Role: AspireCRM are looking for a Senior Salesforce Administrator who will be experienced … implementations and solutions. What You'll Do: As a Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support ...

systems. This includes IP-based telephony and legacy infrastructure, network hardware, and associated technologies, ensuring they remain reliable, secure, and available in line with Service Level Agreements (SLAs). Working alongside colleagues in both the Voice and Network teams, you’ll contribute to the smooth operation of critical systems … business activities. Collaboration is central to the role, as you’ll work closely with wider Digital Services teams to deliver a high-quality, responsive service to users across the organisation. This is a hands‐on technical role that includes cross-site travel and may require participation ...

inefficiencies and non-standard solution requests. Drive process harmonisation and warehouse standardisation across manufacturing, distribution and fulfilment networks. Ensure warehouse solutions support operational performance, customer service objectives, inventory accuracy and compliance requirements. Lead solution design workshops and facilitate decision-making across global and regional stakeholder groups. Together with … resources and complex vendor relationships. We Are RS At RS, we are making amazing happen for a better world. As a global product and service solutions provider, we help industrial customers operate more efficiently and sustainably. Operating in 33 markets, we support around one million customers worldwide with more ...

that OT systems produce is key in enabling us to achieve our performance commitments (including reduction in leakage and pollutions) and providing an excellent service to our customers. The Service Line Manager will be accountable for the development and operations of the Service Line Products as well …/OT convergence around software/data and be able to manage the commercial and financial model used to run and enhance the Service Line. The Service Line Manager will need to coordinate and align the delivery of Product change and enhancements with other delivery routes within ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. … global team supporting Klipboard products as well as databases and reporting toolsCommunicating via multiple media – phone, e-mail, chatCreating documentation and delivering customer training where requiredHybrid role – 40% home and 60% office based, potential for limited travel to customer sitesCovering support hours between 8am and 10pm ...