1 to 25 of 28 Remote Customer Service Jobs in the East Midlands

German Customer Service Northampton Permanent Full-time hours £28,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for … you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities … for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal More ❯

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that … all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed Coordinate … to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain detailed records of client interactions and actions More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide … functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong … team culture with strong collaboration and exceptionally low staff turnover. To be considered, you must have: Strong Sage 200 support experience Proven experience supporting Sicon Manufacturing modules A strong customer service ethos and focus on customer success Experience working remotely with support tickets or escalations Excellent communication and troubleshooting skills This is a fully remote role, ideal … to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment. Role Highlights: Fully More ❯

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong … team culture with strong collaboration and exceptionally low staff turnover. To be considered, you must have: Strong Sage 200 support experience Proven experience supporting Sicon Manufacturing modules A strong customer service ethos and focus on customer success Experience working remotely with support tickets or escalations Excellent communication and troubleshooting skills This is a fully remote role, ideal … to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment. Role Highlights: Fully More ❯

Support Team Lead Application Support Team Leader: Are you a talented Application Support Team Leader who can co-ordinate and motive the team, has a passion and desire for customer service and to excel in their role. You will be responsible for managing a small team of 4 direct reports and some additional project reports. Do you have … of excellent services delivered through the team and provide leadership and management support to this team. In addition, you will build strong relationships with suppliers and key stakeholders. ensuring service needs are translated into effective OCT solutions. As Support Lead Team Leader you will be responsible for ensuring the team performs to the highest levels and SLA commitments are … met with exceptional customer service, and be a conduit between support, DevOps, and other teams.You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are being prioritized and resolved effectively. This role reports directly to the Head of Technology & Data and will need some technical More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

team, providing account management, technical assistance, and functional support to our customers and distributors across our range of business applications. This is a varied and rewarding role that combines customer service, problem-solving, and application knowledge. It would suit someone who enjoys helping others, has a logical and analytical mindset, and takes pride in seeing issues through to … ensuring they get the most from our software solutions. You will: Develop a strong understanding of our applications and how different customers use them in their business processes. Accept customer and distributor queries by phone or email, recording all details in our Help Desk system. Investigate and recreate reported issues, gather additional information as required, and identify possible resolutions … ensure accurate reporting and traceability. Manage small projects from initiation through to completion, coordinating internal resources and maintaining effective communication. Support ongoing improvements to help desk processes, documentation, and customer experience. What You Bring We're looking for someone who is proactive, approachable, and committed to delivering a high standard of customer service. Ideally, you'll have: Experience More ❯

We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. … to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. … to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

We’re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. … to hear from you. The Opportunity: We’re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you’ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

IT Support Engineer Northampton Hybrid Working £25,000 - £32,500 MSP Environment We're working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for an IT Support Engineer to join their growing team. This is a fantastic opportunity for someone who's eager to develop their skills in a supportive and forward-thinking … environment. What you'll be doing: Providing 1st and 2nd line technical support across a wide range of technologies Travel to customer sites on request to represent our client with support tasks Responding to and resolving service desk tickets in a timely manner Troubleshooting hardware, software, and network issues Supporting and administering Microsoft 365 and Azure environments Escalating … complex issues to senior engineers where necessary Delivering excellent customer service to a varied client base What we're looking for: A UK Driving License is Required for this Role Proven experience in providing technical support in a help desk or similar environment. Hands-on experience with Microsoft Azure and Microsoft 365 administration Strong knowledge of Windows OS More ❯

Support Engineer (MSP) Location: Chesterfield (Hybrid) Salary: Up to £28,000 Are you a motivated 1st Line IT Support Engineer looking to develop your career within a thriving Managed Service Provider (MSP) ? This is an exciting opportunity to work with a variety of clients and technologies, gaining valuable experience in a supportive and fast-paced environment. Key Responsibilities Act … accurate documentation in the ticketing system. Assist with client projects, such as migrations, upgrades, and new system rollouts. What You'll Bring Previous experience in a 1st Line or Service Desk role , ideally within an MSP. Strong knowledge of Microsoft environments (Windows OS, O365, Active Directory). Basic networking understanding (DNS, DHCP, TCP/IP, VPNs). Familiarity with … RMM (Remote Monitoring & Management) tools is advantageous. Excellent troubleshooting skills with a methodical approach. Great communication and customer service skills. A proactive attitude with a genuine desire to progress into 2nd Line and beyond. Benefits Salary up to £28,000 (DOE). Hybrid working options depending on client requirements. Exposure to a broad range of clients and cutting More ❯

Managing Microsoft 365, Teams, SharePoint, Azure Active Directory, and Intune. Troubleshooting desktops, laptops, networking, and security issues. Escalating and supporting more complex IT problems with senior engineers. Delivering excellent customer service as the first point of contact. What were looking for in an IT Support Engineer: Experience working in an MSP or IT support environment. Strong knowledge of More ❯

same one, multiple times a day!) with patience and clarity. Work closely with other IT teams to ensure a smooth user experience and identify opportunities to automate or improve service delivery. Technical skills & experience Hands-on experience with Active Directory and Exchange Online user account administration. Familiarity with Windows 11 Enterprise environments. Good knowledge of Microsoft 365 (Office … colleagues face-to-face. Patience and resilience, comfortable answering repeat questions with good humour and professionalism. Clear communicator, able to explain technical steps in plain, jargon-free language. Strong customer service mindset, proactive in making sure users feel supported and valued. Organised and calm under pressure, able to juggle competing requests while staying professional. Location & working pattern Based More ❯

and skilled ICT Technician to join our front-facing and dynamic team. Whats the role all about? This ICT Technician role is a key part of the ICT & Digital service at North East Lincolnshire Council. Youll be part of a 13-person team, working closely with Senior and Advanced Technicians to deliver high-quality operational support. The role is … central to maintaining and improving ICT services across the council, aligned with our ICT strategy and commitment to continuous service improvement. What will your day look like? Each day in this role brings something new. Youll be the go-to person for delivering outstanding customer service, supporting users with a wide variety of ICT needs. Whether you … Youll be confident communicating with users at all levels, and thrive in a team environment where collaboration and support are key. A commitment to continuous improvement and delivering excellent service is essential, as is the ability to stay focused and flexible in a fast-paced setting with shifting priorities. Why join us? Because this isnt just a job. Its More ❯

business processes with platforms like Zapier to enhance efficiency. Troubleshoot, optimize, and improve AI and automation systems for better performance. Manage and enhance Envera’s internal AI systems, including customer interaction bots. Support AI project planning, ensuring smooth deployment and integration of new technologies. Stay updated on emerging AI trends and contribute ideas for new automation solutions. Demonstrate problem … cutting-edge AI solutions. Training & Development: Access to industry-leading AI tools and real-world implementation projects. Mentorship and guidance from experienced AI professionals. Exposure to AI applications in customer service, sales, and business process automation. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting More ❯

be able to adapt to working in an outdoor environment all year round. Able to follow complex work instructions using smart devices and technology. Experience in working in a customer service role. Able to prioritise in a busy work environment. Comfortable with heights up to 15m. Have held a full UK manual driving licence for at least More ❯

Overview As an Internal Channel Account Manager, you will play a key role in driving revenue growth within our channel partners. You will focus on strengthening relationships, delivering exceptional service, and identifying opportunities for business development within the partner ecosystem. Key Responsibilities Develop and grow new business within the existing partner account base. Promote the value of the Synergy … Registration, Bid Desk, and Green Rewards. Support partners and end-users in selecting suitable products tailored to their specific business requirements. Candidate Profile We are looking for a driven, customer-focused individual at an early stage in their IT channel career. You may currently be working with a Vendor/Distributor or IT Reseller and are now looking to … take the next step into a vendor-side role. Essential Skills and Attributes: Strong relationship-building and customer service capabilities Highly organised with a results-oriented mindset Target-driven and motivated by growth opportunities A collaborative team player with excellent communication skills This is a fantastic opportunity to join a global technology brand and develop your career in More ❯

Overview As an Internal Channel Account Manager, you will play a key role in driving revenue growth within our channel partners. You will focus on strengthening relationships, delivering exceptional service, and identifying opportunities for business development within the partner ecosystem. Key Responsibilities Develop and grow new business within the existing partner account base. Promote the value of the Synergy … Registration, Bid Desk, and Green Rewards. Support partners and end-users in selecting suitable products tailored to their specific business requirements. Candidate Profile We are looking for a driven, customer-focused individual at an early stage in their IT channel career. You may currently be working with a Vendor/Distributor or IT Reseller and are now looking to … take the next step into a vendor-side role. Essential Skills and Attributes: Strong relationship-building and customer service capabilities Highly organised with a results-oriented mindset Target-driven and motivated by growth opportunities A collaborative team player with excellent communication skills This is a fantastic opportunity to join a global technology brand and develop your career in More ❯