1 of 1 Customer Service Representative Jobs in the East Midlands

We're looking for a friendly, proactive Technical Customer Service Representative to join our team. You'll be the first point of contact for our Customers, Partners, and Suppliers — helping to resolve issues, process orders, and ensure that every interaction leaves a positive impression of our company. This role is ideal for someone who enjoys problem-solving … communicating clearly, and supporting customers in a technical environment. Key Responsibilities Answer customer queries and resolve faults over the phone and via email Process orders and update customer records accurately Follow up with suppliers and partners to ensure timely resolutions Investigate faults and escalate complex issues to second-line support or suppliers Maintain and update information in our … CRM system — and suggest improvements Provide excellent service and help customers have a great experience with our company What We're Looking For Strong communication and interpersonal skills Good attention to detail and a methodical approach to problem-solving Confident using computers, databases, and CRM systems A basic understanding of networking is helpful but not essential A positive, customer More ❯