Group Head of Digital Customer Experience- Band 8B
- Location
- Lincoln, England, United Kingdom
effective management of teams delivering support across multiple organisations. A key focus of the role is to develop and embed a customer-centric approach to digital service delivery, ensuring services are responsive, efficient and aligned to consumer needs. The postholder will provide visible … senior escalation point for complex delivery issues, balancing competing priorities, dependencies and risks while maintaining stakeholder confidence. Drive a mature, service-led approach to IT Service Management, embedding consistent ITIL-aligned incident, problem and change practices, alongside relevant SDI principles and industry best practice. Own the Digital Customer ...