2 of 2 IT Support Analyst Jobs in the East Midlands

IT Support Analyst Nottingham - Hybrid - PermanentCompetitive Salary VIQU have partnered with a leading UK law firm seeking an IT Support Analyst. You’ll be the first point of contact for IT issues, keeping technology running smoothly and supporting colleagues across the firm, with hands-on exposure to Office 365 and Active Directory. Key Responsibilities … of the IT Support Analyst: • Act as first point of contact for all IT issues, supporting staff across the firm.• Receive, log, and track incidents, resolving problems using knowledge articles and technical expertise.• Escalate complex issues to the appropriate team when needed.• Provide hands-on support for Office 365, Active Directory, hardware, and software.• Maintain … and update the knowledge base to ensure accurate guidance.• Support change activities while minimizing service disruption and adhering to SLAs and security standards.• Share expertise, coach colleagues, and contribute to continuous improvement.• Ensure all work complies with IT policies, procedures, and security requirements. Key Requirements of the IT Support Analyst: • Experience supporting IT systems More ❯

Are you a recent graduate or early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team. This is an ideal opportunity for a 1st or 2nd jobber looking … gain hands-on experience supporting users in a Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT. Key Responsibilities • Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issues • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive • Assist with Azure Active Directory tasks such … and mobile platforms • Log and track incidents using ITSM tools, escalating where necessary • Contribute to internal documentation and process improvements What You’ll Bring • A degree in Computer Science, IT, or a related field—or equivalent practical experience • Exposure to IT support through internships, university projects, or a previous role • Familiarity with Microsoft Azure and Office More ❯