2 of 2 ITIL Foundation Certificate Jobs in the East Midlands

Active Directory) Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) Experience using remote support tools (e.g., TeamViewer, RDP) Understanding of ticketing systems and service desk operations ITIL Foundation certification (preferred) Essential skills Excellent troubleshooting and diagnostic skills Strong verbal and written communication skills Customer-focused attitude with a sense of urgency Ability to prioritize, multitask, and More ❯

SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What Were Looking For: ITIL Foundation certification Experience in team management and development Strong customer management skills High-level knowledge of enterprise infrastructure Experience with public cloud platforms Expertise in EUC device management More ❯