1 to 25 of 31 ITIL Foundation Certificate Jobs in England

Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP& HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other More ❯

appropriately. Person Specification Education & Qualifications Essential A higher education qualification in a computing/engineering/technical discipline or relevant equivalent acquired experience combined with a vocational IT qualification ITIL Foundation Certificate (to be passed within 12 months of appointment) Desirable Microsoft Certified Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems … and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows operating system and standard office applications Desirable Experience of supporting mobile technologies Working with an … ITIL based Service Desk System Administering network and email user accounts Experience of supporting BigHand application Skills & Abilities Essential Good written and verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft More ❯

learn and apply new technologies. Proven technical leadership through coaching, mentoring and effective stakeholder communication. Skilled in analysing complex problems, making sound decisions and implementing practical solutions Desirable criteria: ITIL Foundation Certificate Knowledge and/or experience of the Government Digital Service (GDS) Service Design Manual PowerBI - Tenant Administration/On Premise data gateway administration MS Defender More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each More ❯

organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. On behalf of Tesco IMS, AMS are now looking for a ITIL Process Analyst for a 6 month contract, hybrid working model. Tesco IMS deal in the personal - from pet insurance for your best friend, and home insurance for peace of … customers or looking after their people, you'll find there's a warmth and friendliness to everything they do. Key responsibilities: As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless … handover from project delivery to live operations. Skills and Qualifications: ITIL Foundation Certified - Solid grounding in IT service management principles and practices. Service Transition Knowledge - General understanding of transitioning services into live environments effectively. Planning & Organisation - Strong planning skills with the ability to manage competing priorities and deadlines. Attention to Detail - Meticulous approach to tasks, ensuring accuracy and More ❯

the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Collaborate with Service Delivery Managers, Account Managers, and … 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITIL Foundation certification minimum. Proven leadership skills, with experience managing teams of 15+ across shifts or geographies. Strong customer service ethos with a focus on operational … excellence and continuous improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits after probationary period: Subsidised health and dental More ❯

Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking for: 3+ years’ IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder management, communication, and … organisational skills. ITIL Foundation certification (v3 or above). Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage. If you’re passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV. More ❯

Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking for: 3+ years’ IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder management, communication, and … organisational skills. ITIL Foundation certification (v3 or above). Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage. If you’re passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV. More ❯

team to manage stock levels and deployments. Support hardware audits and ensure accurate asset data. Monitor Trust infrastructure and escalate incidents when necessary. Ensure compliance with Trust IT policies, ITIL best practices, and change control processes. What the client is looking for: Diploma in IT or equivalent experience. ECDL or equivalent knowledge. Minimum 2 years' IT support experience. Strong … applications, backup software, and remote access tools. Ability to explain complex technical issues clearly to non-technical users. Full UK driving licence and ability to travel between sites. Desirable: ITIL Foundation Certification. Microsoft Certification. Experience with network monitoring, telephony, radio systems, and computer-aided dispatch systems. TCP/IP Networking knowledge. Previous NHS or healthcare IT experience. How More ❯

Skills: AWS Certified DevOps Engineer Professional or equivalent certification Proficiency in Terraform, AWS CDK, or CloudFormation Experience with Ansible for configuration management Strong scripting skills (e.g., Python, PowerShell, Bash) ITIL Foundation Certification or experience with ITIL-based environments Interview Requirements: This role will involve a two-stage interview process: First stage: face to face video competency-based More ❯

cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions … continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership More ❯

Customer Support Engineer, application Support, Software Support, Low-Code, Web Development, software Development, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP., Computer Science Graduate, Software Testing, A/B testing, ITIL We are partnering a Leading SAAS Company who are building a Customer Support Team/Software Support Team where you'll support low-code workflow applications on their Intelligent … and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building, Web Development (can include coursework undertaken as an More ❯

ITSM tools like Jira, ServiceNow or Halo Knowledge of Office 365, Active Directory, endpoint management tools ( e.g.Jamf , Intune, Tanium) Comfortable supporting both Mac and Windows users Strong grasp of ITIL-aligned practices (Incident, Change, Problem) Skilled in analysing ticket data, using tools like Excel to spot and act on trends Customer-first communication - you adapt your style based on … about AI A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise video conferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at More ❯

Microsoft DevOps Boards is desirable. Change Management Knowledge Analytical and Reporting Skills Risk Management Expertise Organisational and Coordination Skills Problem-Solving Abilities Effective communication and interpersonal skills Familiarity with ITIL frameworks and Agile methodologies is a plus Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) Project Management Professional (PMP) or PRINCE2 Certification Bachelor's degree More ❯

and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor’s degree in More ❯

Strong knowledge of Microsoft 365 administration and end-user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future More ❯

years related work experience. 2-3 years' experience in analysing and defining business requirement specifications. Operational experience in a corporate channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite. IT related qualification will be advantageous. Knowledge of in-house systems will be advantageous. The ability to communicate verbally and in writing. Knowledge of More ❯

of the duties or the level of responsibilities entailed. Person Specification Qualifications Essential Educated to Degree level or equivalent experience in Computer Science, IT application support/technical discipline. ITIL Foundation certification Microsoft Professional Qualification or equivalent experience (e.g Microsoft Certified Professional (MCP) Evidence of ongoing professional development Other Requirements Essential Empathy for individuals who have experienced mental More ❯

a high-performing service desk team, driving service excellence and continuous improvement. About the Role: This is an opportunity for an established Service Desk Manager with a strong technical foundation and hands-on experience in a service desk environment. Whether you're rolling up your sleeves to support your team or stepping back to lead strategically, you'll be … day operations of the service desk, ensuring SLAs and KPIs are met Act as a technical escalation point and provide guidance on complex issues Drive service improvements and champion ITIL-aligned processes Collaborate with wider IT teams to ensure seamless support and issue resolution Foster a culture of accountability, learning, and continuous improvement What You'll Bring: Proven experience … a senior service desk role Strong technical background with the ability to be hands-on when required Excellent communication and stakeholder management skills Solid understanding of Microsoft Active Directory ITIL Foundation certification (or equivalent experience) A proactive, solution-focused approach with a passion for delivering outstanding service Why Join? Be part of a respected UK-leading organisation with More ❯

working within a PMO setting. Change Management Knowledge Analytical and Reporting Skills Risk Management Expertise Organisational and Coordination Skills Problem-Solving Abilities Effective communication and interpersonal skills Familiarity with ITIL frameworks and Agile methodologies is a plus Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) Project Management Professional (PMP) or PRINCE2 Certification Bachelor's degree More ❯

network solutions, scripting e.g. Powershell and backups e.g. Arcserve/Veeam. It will be desirable for experience with AWS Cloud Services, Cisco AnyConnect, Autopilot, an understanding of Devops and ITIL foundation certification. In addition, we are looking for candidates that can demonstrate the following: Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users. More ❯

offers hugely discounted train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: We're looking for an ITIL Foundation certified Service Design Manager to lead the full service design lifecycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL More ❯

Strong Understanding Of Client Support Methodologies And Ticket Resolution Processes. Familiarity With Documentation Standards, Particularly Cmmi Requirements. Excellent Communication And Interpersonal Skills For Effective Collaboration. Certification Optional But Valuable: Itil Foundation Certification. More ❯