1 to 25 of 54 ITIL Foundation Certificate Jobs in England

Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other More ❯

other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS More ❯

other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS More ❯

qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and … Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each More ❯

Service Centre Self-Serve Portal logged incidents and requests, updating and/or closing tickets and providing confirmation to the Customer as required. About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate … similar accredited vocational work related IT qualification. *CompTIA A+ and N+ certification or an IT related relevant Diploma or equivalent industry qualification or experience. *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate or equivalent. Desirable *Technical IT degree qualification desirable. *Office365 qualifications Experience Essential *Experience providing application support within an ICT environment. *Extensive experience of working within … defined Service Level. Agreements & Service Level Targets. *High level of understanding of ITIL processes and Service Management best practice framework. Desirable *Relevant experience gained working within an IT Service Desk/Centre Team or equivalent First level/Application/Customer support function. *Experience in troubleshooting Office365 applications Additional Criteria Essential *A positive outlook with ability to use initiative More ❯

available information. Strong communication skills, building good relationships, and explaining technical issues to non-technical stakeholders Desirable skills Maintenance and operation of AWS or Microsoft Azure cloud network solutions ITIL Foundation Certificate Location Expectation is to be working from one of HMLR's offices 60% of your time across the month (typically 3 days/week). More ❯

with experience in business systems or applications, preferably Oracle Fusion, HCM, and related modules. It would be a plus if you hold or are willing to work towards the ITIL Foundation Certificate to enhance your experience. You must have a high degree of accuracy and attention to detail and be able to work methodically and organised. Strong More ❯

Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential: ITIL Foundation certification (or equivalent). Strong communication and stakeholder management skills. Ability to remain calm, logical, and professional under pressure. Proven ability to prioritise, multitask, and take ownership. … Comfortable leading senior stakeholders through high-impact incidents. Desirable: ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications. Experience in a Managed Services environment. What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to Linked In Learning with over 16,000 expert-led tutorials to help More ❯

Active Directory) Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) Experience using remote support tools (e.g., TeamViewer, RDP) Understanding of ticketing systems and service desk operations ITIL Foundation certification (preferred) Essential skills Excellent troubleshooting and diagnostic skills Strong verbal and written communication skills Customer-focused attitude with a sense of urgency Ability to prioritize, multitask, and More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

to lead the operational stability of our IT services. This pivotal role ensures that our IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education : Bachelor's degree in Information Technology, Computer Science, or a related field Certifications : ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability … and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL certification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If you More ❯

relationships with third-party IT suppliers, including regular service reviews and check-ins to ensure external support aligns with Lookers' standards and contractual expectations. Process Compliance & Continuous Improvement Enforce ITIL-aligned processes such as Incident, Request, and Problem Management. Participate in or lead service reviews, root cause analyses, and audit compliance activities. Identify and implement process enhancements to improve … remain calm and decisive in high-pressure situations, particularly during incidents or outages. Technical knowledge across key platforms including Microsoft 365, Windows OS, Active Directory, and endpoint support. Desirable: ITIL Foundation certification. Experience within the automotive or retail industry. Familiarity with remote support tools, asset management systems, and mobile device management. Proven track record of delivering service improvement More ❯

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave More ❯

Customer Support Engineer, application Support, Software Support, Low-Code, Web Development, software Development, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP., Computer Science Graduate, Software Testing, A/B testing, ITIL We are partnering a Leading SAAS Company who are building a Customer Support Team/Software Support Team where you'll support low-code workflow applications on their Intelligent … and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building (can include coursework undertaken as an undergraduate or More ❯

managing a small to mid-sized support team. Excellent communication and stakeholder engagement abilities. Familiarity with legal technology platforms and the unique demands of legal professionals. Working knowledge of ITIL framework and service management tools. ITIL Foundation certification (or higher) is desirable. Understanding of legal compliance, confidentiality, and data protection standards. Business Relationship Management - Building trusted partnerships More ❯

re helping Comfortable with prioritising issues based on their impact and urgency. Proficiency with ITSM tools like Jira, ServiceNow or Halo Comfortable supporting both Mac and Windows users Familiaritywith ITIL-aligned practices (Incident, Change, Problem) Understands what good customer service looks like. Displays empathy and understanding in every interaction An interest in process improvement and automation, with curiosity about … AI A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise video conferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at More ❯

ITSM tools like Jira, ServiceNow or Halo Knowledge of Office 365, Active Directory, endpoint management tools ( e.g.Jamf , Intune, Tanium) Comfortable supporting both Mac and Windows users Strong grasp of ITIL-aligned practices (Incident, Change, Problem) Skilled in analysing ticket data, using tools like Excel to spot and act on trends Customer-first communication - you adapt your style based on … about AI A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise video conferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at More ❯

or equivalent. Desirable Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications. Advanced certifications like CCNP, Microsoft Certified: Azure Solutions Architect, or AWS equivalent. ITIL Foundation certification THE ROLE Key Responsibilities Advanced Technical Support Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long More ❯

engineering management role * Proven leadership skills with experience managing distributed technical teams * Strong understanding of LAN environments and managed service operations * Excellent communication and stakeholder management abilities * Familiarity with ITIL frameworks and service management best practices * Commercial awareness with the ability to align technical delivery to business objectives * Analytical, solution-oriented mindset, with strong organisational skills * Experience using ITSM … platforms (e.g., ServiceNow) * ITIL Foundation certification Desired (not essential) * Knowledge of Extreme Networks products * Previous experience supporting NHS or other public sector environments * Familiarity with monitoring tools (e.g., SolarWinds) * Interest in or experience with automation in support workflows Benefits * Hybrid working model across UK locations * 25 days holiday plus bank holidays * Pension scheme * Bonus opportunities * Training and professional More ❯

engineering management role * Proven leadership skills with experience managing distributed technical teams * Strong understanding of LAN environments and managed service operations * Excellent communication and stakeholder management abilities * Familiarity with ITIL frameworks and service management best practices * Commercial awareness with the ability to align technical delivery to business objectives * Analytical, solution-oriented mindset, with strong organisational skills * Experience using ITSM … platforms (e.g., ServiceNow) * ITIL Foundation certification Desired (not essential) * Knowledge of Extreme Networks products * Previous experience supporting NHS or other public sector environments * Familiarity with monitoring tools (e.g., SolarWinds) * Interest in or experience with automation in support workflows Benefits * Hybrid working model across UK locations * 25 days holiday plus bank holidays * Pension scheme * Bonus opportunities * Training and professional More ❯

and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor’s degree in More ❯

on all supported platforms (Windows, MacOS, iOS and Android) - using corporate deployment tools and processes. Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc. Nice to have: ITIL foundation certification Intune, JAMF, O365, MAM and MDM knowledge Good user and client management skills Who we are: We're a business with a global reach that empowers More ❯

of the duties or the level of responsibilities entailed. Person Specification Qualifications Essential Educated to Degree level or equivalent experience in Computer Science, IT application support/technical discipline. ITIL Foundation certification Microsoft Professional Qualification or equivalent experience (e.g Microsoft Certified Professional (MCP) Evidence of ongoing professional development Other Requirements Essential Empathy for individuals who have experienced mental More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification Experience with Agile methodologies Benefits: Annual bonus scheme 25 days holiday + bank holidays + your birthday off Private healthcare Career development, training, and upskilling Interested? Please Click Apply Now! Service Delivery Manager - Digital Workspace More ❯