17 of 17 Remote/Hybrid ITSM Jobs in the East Midlands

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Teamwork and collaboration skills - Customer-focused, can-do attitude Desirable: - Good knowledge of business processes within the 3PL/Logistics sector - Experience using IT Service Management/helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems - IT support and helpdesk ...

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

focused role, supporting enterprise network environments. Proven experience identifying, testing, implementing, and documenting network configuration changes within a controlled change management framework Knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Hands-on experience with incident, problem, request, and major incident management. Understanding of network infrastructure lifecycle management ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities Service Desk Management Lead, support and develop … analytical and problem-solving skills. Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. Strong understanding of ITIL and IT Service Management practices. Excellent communication, organisational and prioritisation skills. Inclusive leadership style, strong integrity and attention to detail. Full driving licence (occasional travel may be required ...

standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and managing ITSM platforms. Skilled in managing services through SLAs, XLAs, and KPIs. Evidence of building or scaling a customer service department or offering from the ground up. ...

Loughborough and able to be on site two days a week Business Central or Sage X3 specifically Change management, governance or controls exposure ITIL, ITSM tooling or PLM exposure Experience of system implementations or upgrades What is on offer Salary of £42k Hybrid working, two days on site and three ...

development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About … ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk ...

opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering value through effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...

starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework. You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

aerospace client. The role focuses on incident response, tool health, and triaging requests, with on-call coverage as needed. You will handle ITSM incidents, maintain security tooling (SIEM, IDPS, GVM, malware protection), and learn to tune policies while delivering reliable security operations in a dynamic environment. #J-18808-Ljbffr ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client … IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including SIEM, IDPS, GVM and Malware Protection.* You will record and respond to health ...