9 of 9 Remote/Hybrid ITSM Jobs in the East Midlands

problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities. What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid infrastructure environments Strong ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM management tools (e.g. ServiceNow, ManageEngine, Remedy, Snow/Flexara) Good understanding of SACM (Service Asset and Configuration Management), IT asset lifecycle management (ITAM) and inventory best ...

change Strong analytical and troubleshooting skills Excellent communication skills with both technical and non-technical audiences Process mapping and documentation expertise Understanding of IT service management principles and ITIL practices Highly Desirable Experience with AMCS Fleet Planner Experience with Axian VAS Logistics, transport or supply chain systems experience Relevant software ...

platforms. Familiarity with Datadog and/or Grafana. Ability to read and troubleshoot PHP, Python or Go applications. Experience with ServiceDesk Plus or similar ITSM platforms. Experience using Jira and working within Agile delivery environments. Experience with change and release governance. Experience working in regulated sectors such as insurance, banking ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities 1. Service Desk Management • Lead, support … analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity and attention to detail. • Full driving licence (occasional travel may be required ...

cost control, and supporting audits. Applicants should hold UK security clearance or be willing to obtain it, with 2+ years in ITAM and strong ITSM tool experience including ServiceNow and #J-18808-Ljbffr ...

operational handover. Work with colleagues across the Support Team to improve processes, tools and service reliability. Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning. Training Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe? Nottinghamshire … levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans, operational reports and management documentation. ...

many more. We're looking for a HALO Developer where you’ll play a key role in configuring, developing and improving the Halo ITSM platform, supporting both internal operations and external customers. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more … experience administering or configuring Halo ITSM is essential. Experience creating or modifying workflows, ticket types and system configurations. A good understanding of IT service management processes and ticketing systems. Strong troubleshooting and problem-solving skills. Good communication skills, with the confidence to engage with customers and internal stakeholders. A willingness ...