3 of 3 Remote/Hybrid ITSM Jobs in the East Midlands

discipline, or equivalent professional experience MSP, PgMP, PMP or similar programme management qualification Additional qualifications in architecture, business analysis, testing, change management or IT service management would be advantageous What Makes You Successful You're someone who: Delivers results through complexity Takes ownership and drives accountability Thinks ...

operational management role, with experience in defining and delivering operational standards Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Demonstrated ability to lead, coach, and develop technical support teams. Experience handling major incidents and crisis communications ...

creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms/environments. … What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM/helpdesk/end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred ...