4 of 4 Identity Management Jobs in the East Midlands

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee … helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. ...

system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability … across operating systems, firmware, networks, and business applications. Assist with employee onboarding and offboarding processes. Manage user accounts, licences, security groups, and permissions within identity management platforms. Monitor live systems, conduct root-cause analysis, and identify potential cybersecurity risks. Follow established support procedures and contribute to the creation ...

designing and delivering Modern Workplace solutions within enterprise environments Strong experience leading solution design, technical governance, and costing activities Excellent customer-facing and stakeholder management skills Experience presenting solutions to both technical and business audiences Knowledge of architecture frameworks such as TOGAF Experience working within public sector, defence … have strong experience across several of the following technologies: Microsoft Intune Windows 11 Microsoft Entra ID Active Directory Microsoft Defender Suite Microsoft XDR Privileged Identity Management (PIM) Microsoft Endpoint Configuration Manager (MECM) Additional experience Azure and Windows Server Azure Virtual Desktop (AVD) and Windows 365 Citrix Workspace ...

with regular onsite attendance and remote working flexibility, supporting a major Workday transformation and ongoing BAU services. The candidate will work across HCM, Payroll, identity management and related Workday services, delivering designs, governance and integration assessments in a complex enterprise environment. #J-18808-Ljbffr ...