knowledge on Mac OS, and building of Mac machines, and pushing applications via Mac servers Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, PowerPoint etc). Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. Good knowledge of iOS, Android OS, rugged devices … print services , corporate/network printers. Good understanding of Audio/Video equipment and conference room setup. Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. Remotedesktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld More ❯
knowledge on Mac OS, and building of Mac machines, and pushing applications via Mac servers Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, PowerPoint etc). Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. Good knowledge of iOS, Android OS, rugged devices … print services , corporate/network printers. Good understanding of Audio/Video equipment and conference room setup. Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. Remotedesktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld More ❯
escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line … and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years … OS (7–11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remotedesktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background More ❯
Castle Donington, Leicestershire, United Kingdom Hybrid / WFH Options
AFI group of companies
. Requirements Experience working as an IT Support Engineer or in a role where you have provided IT support over multiple sites. Knowledge of Service Desk (by Manage Engine), RemoteDesktop, Intune, Windows Server, Windows Defender for Endpoint Enthusiastic, organised and good time management Good communicator with leadership skills and the ability to develop a team Excellent working More ❯
Derby, Castle Donington, Leicestershire, United Kingdom Hybrid / WFH Options
AFI group of companies
. Requirements Experience working as an IT Support Engineer or in a role where you have provided IT support over multiple sites. Knowledge of Service Desk (by Manage Engine), RemoteDesktop, Intune, Windows Server, Windows Defender for Endpoint Enthusiastic, organised and good time management Good communicator with leadership skills and the ability to develop a team Excellent working More ❯
Derby, Derbyshire, England, United Kingdom Hybrid / WFH Options
AFI group of companies
Essential Skills Experience working as an IT Support Engineer or in a role where you have provided IT support over multiple sites. Knowledge of Service Desk (by Manage Engine), RemoteDesktop, Intune, Windows Server, Windows Defender for Endpoint Enthusiastic, organised and good time management Good communicator with leadership skills and the ability to develop a team Excellent working More ❯
infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remotedesktop tools. Your background: Experience as a 1st/2nd line support analyst – service desk and deskside support Experience in IT administration and support of Microsoft-based systems More ❯
infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remotedesktop tools. Your background: Experience as a 1st/2nd line support analyst – service desk and deskside support Experience in IT administration and support of Microsoft-based systems More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
AllAboutRecruitmentLtd
occasionally be required Duties and responsibilities will include but are not limited to: Supporting IT issues and software and hardware faults Resolving basic issues over the phone and via remotedesktop access Resetting passwords and completing software updates Ordering replacement hardware and accompanying engineers to help with installations. Responding to email and telephone enquiries Admin support to the More ❯