1 of 1 Remote Remote Monitoring and Management Jobs in the East Midlands

1st Line IT Support Engineer looking to develop your career within a thriving Managed Service Provider (MSP) ? This is an exciting opportunity to work with a variety of clients and technologies, gaining valuable experience in a supportive and fast-paced environment. Key Responsibilities Act as the first point of contact for client IT support requests via phone, email, and remote … tools. Diagnose and resolve a wide range of technical issues across hardware, software, and networks. Provide support for Microsoft 365, Windows 10/11, and core business applications. Set up and configure desktops, laptops, mobile devices, and printers. Manage Active Directory accounts, password resets, and user permissions. Escalate complex incidents to 2nd/3rd Line Engineers where necessary. Maintain accurate … documentation in the ticketing system. Assist with client projects, such as migrations, upgrades, and new system rollouts. What You'll Bring Previous experience in a 1st Line or Service Desk role , ideally within an MSP. Strong knowledge of Microsoft environments (Windows OS, O365, Active Directory). Basic networking understanding (DNS, DHCP, TCP/IP, VPNs). Familiarity with RMM (Remote More ❯