6 of 6 Remote/Hybrid SLA Jobs in the East Midlands

November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR and the Data Protection Act 2018. ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

managing antivirus/EDR, firewall, and data backup policies through the RMM tools. Reporting & Analytics: Generate detailed reports on endpoint health, patch compliance, and SLA metrics for internal stakeholders and clients. Manage escalations and provide major incident support Out of hours on call escalation support is expected Help implement ...

Select how often (in days) to receive an alert: IT First Line Support Analyst Location: GBR - CC Nottingham | Job-ID: 220168 | Contract type: Standard | Business Unit: Service Desk Life on the team Security Cleared (Minimum ...

Req ID: 62430Job Function: EngineeringPosting Start Date: 16/09/2026Posting End Date: 28/09/2026Division: UK BusinessJob Location: GBR BT Customer Site, GBR Derby - Rolls RoyceAdvertised Salary: Competitive Salary + Great ...

Senior Network Engineer or Support Engineer. Strong hands‐on experience across network technologies including routing, switching, firewalls, and WAN environments. Experience working in SLA‐driven, managed service environments. Ability to handle major incidents and complex technical challenges. Strong mentoring, communication, and leadership skills. Experience with change control, governance, and best … repeat incidents. Review and assure quality of tickets, configurations, and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. Behaviours Leads by example through strong technical ownership and professionalism. Provides calm, clear direction during complex or high‐pressure situations. ...