2 of 2 Service Catalogue Jobs in the East Midlands

dependant on experience, plus Serco benefits Here at Serco, we are looking for an IT VIP Engineer to join the team working for Lincolnshire County Council. The IT Service Centre team runs a VIP service for … Lincolnshire County Council. Tickets are raised in person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report … the county. Main Accountabilities: To provide the first contact support for all IT Incidents and Service Requests for all 1st line tasks within the Service Catalogue for all the Council's VIP users Provide first assessment of incoming tickets raised via a portal To provide a single point of contact for VIP Customers To Working More ❯

risk in the delivery of ICT solutions. The role also has responsibility for managing and improving the ICT Support desk offering, developing and introducing a comprehensive service catalogue in line with ITIL best practices. Improving and increasing the level of self-serve capabilities following ITIL guidelines along with other initiatives to improve the overall ICT support experience More ❯