1 to 25 of 35 Service Catalogue Jobs in England

currently supporting our Central Government client who are seeking an Service Catalogue Analyst on an initial 6 month contract. The Service Catalogue Analyst will be responsible for: Reporting to the Senior Service Catalogue Manager in a timely manner. Supporting the management … prioritisation of requests, via a backlog, to create, update, disable or archive Service Catalogue items. Supporting Tooling teams to build the workflows within the ITSM toolset to meet the needs of catalogue requests. Ensuring the Service Catalogue items accurately reference appropriate ...

initiatives. ServiceNow CSM Define and configure ServiceNow Customer Service Management (CSM) capabilities to support new services. Configure and administer: Service Catalogue Workflows Entitlements Asset Management Configuration Items (CIs) Service Request Processes Support ServiceNow integrations within non-domain separated environments. Configure and maintain … training materials. Delivering operational readiness training and knowledge transfer. ServiceNow Customer Service Management (CSM) administration and configuration, including: Service Catalogue Workflows Entitlements Asset Management Configuration Item (CI) Management Integrations IT Asset Management (ITAM) Stakeholder management across technical and operational teams. Risk assessment, mitigation and process ...

Service Management - Service Catalogue - ITIL - Government - SC clearance I am looking for a Service Management Analyst to join a busy team with our central government client. They are looking for someone to join their Service Catalogue team to manage … maintain the IT Service Catalogue so it accurately reflects the products and services available to users. Due to the nature of the team and the work involved, candidates who hold active SC clearance will be preferred. Flexibility to work hybrid with 2-3 days onsite is also ...

initiatives. ServiceNow CSM Define and configure ServiceNow Customer Service Management (CSM) capabilities to support new services. Configure and administer: Service Catalogue Workflows Entitlements Asset Management Configuration Items (CIs) Service Request Processes Support ServiceNow integrations within non-domain separated environments. Configure and maintain … training materials. Delivering operational readiness training and knowledge transfer. ServiceNow Customer Service Management (CSM) administration and configuration, including: Service Catalogue, Workflows, Entitlements, Asset Management, Configuration Item (CI) Management, Integrations, IT Asset Management (ITAM) Stakeholder management across technical and operational teams. Risk assessment, mitigation and process ...

currently supporting our Central Government client who are seeking an Service Catalogue Analyst on an initial 6 month contract. The Service Catalogue Analyst will be responsible for: Reporting to the Senior Service Catalogue Manager in a timely manner. Supporting the management … prioritisation of requests, via a backlog, to create, update, disable or archive Service Catalogue items click apply for full job details ...

Service Management - Service Catalogue - ITIL - Government - SC clearance I am looking for a Service Management Analyst to join a busy team with our central government client. They are looking for someone to join their Service Catalogue team to manage … maintain the IT Service Catalogue so it accurately reflects the products and services available to users click apply for full job details ...

Service Consultant – Service Design & Transition 6 Months | Outside IR35 | Up to £520/day | ASAP Start | Active NPPV3 Required We're looking for an experienced Service Consultant to support the design, transition, and operational readiness of complex managed service solutions within … transition, acceptance testing, and operational readiness activities. Develop support models, processes, governance, and documentation. Configure and administer ServiceNow CSM, including Service Catalogue, workflows, ITAM, and CI management. Deliver operational training and knowledge transfer. Work closely with architects, project teams, and operational stakeholders. Essential Experience Service ...

services productisation initiative. You wont just be managing agencies or reviewing strategy decksyou will unlock the potential of our service catalogue, translating practitioner-level technical capabilities into outcome-focused enablement, anchored in the "Jobs to be Done" of enterprise buyers. You will act as the crucial bridge … Sales team, and Marketing team, ensuring Scale Factory goes to market with authority, clarity, and undeniable value. Your Core Responsibilities 1. Service Catalogue Productisation & Outcome Scoping Apply and improve our productisation templates to take high-priority practices (Cloud, Data, Quality, AI, Agentic Automation) and make scalable offers. ...

Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: £54,102 to £67,056, Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving continual improvement? Our client … Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including ...

Service Design & Transition Analyst (ITIL) £500 a day (Inside IR35) Hybrid (3 days onsite in Manchester or Milton Keynes) 3-4 Months Service Design & Transition Analyst required to manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live … agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders. Communicate ...

Description Service Design & Transition Analyst (ITIL) £500 a day (Inside IR35) Hybrid (3 days onsite in Manchester or Milton Keynes) 3-4 Months Service Design & Transition Analyst required to manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into … agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders. Communicate ...

play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize IT@LBG workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic … needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies … legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting ...

over legacy systems. TSM/TSOM/CPQT/SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service mapping, and AIOps integrations for proactive operations. … Design CPQT solutions for telecommunications product configuration, dynamic pricing rules, quote-to-order workflows, and CPQ catalogue management aligned to TM Forum standards. Drive SPMT delivery including demand management, project portfolio governance, resource capacity planning, and executive reporting dashboards. Leadership & Stakeholder Engagement Act as the primary technical authority ...

actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering … office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks ...

regulated environments. Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design and build integrations with third-party platforms via REST/… experience with BMC Remedy/BMC Helix ITSM at enterprise scale. Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge. Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration. Strong REST/SOAP API integration skills; experience with ...

overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field … more about the in‐office requirements. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close. Develop a deep understanding ...

Collaborate with Finance on forecasting and cost reviews. Cloud Capability Leadership Define and evolve the Cloud Delivery Roadmap. Maintain a Cloud Service Catalogue aligned to KPIs and SLAs. Embed continuous improvement across cloud and platform services. Stakeholder Engagement Collaborate with Architecture, Group Technology, Service Management ...

Knowledge of hybrid or multi-cloud strategies and migrations from on-premises to cloud hosting. Familiarity with cloud governance models, cloud FinOps, and service catalogues. Bachelor's degree in computer science or a related field. Professional certifications such as AWS, Azure, or GCP Professional Certifications, ITIL Foundation, CISSP ...

HRSD implementations , working across business and technical teams? Can you facilitate workshops , gather requirements and translate them into user stories, process flows or service catalogues? Are you interested in HR transformation , including employee experience, process improvement and digital enablement? The Opportunity: Connect people, process and technology On behalf ...

Cloud Infrastructure Engineer is required by a leading managed service provider (MSP) based near Bournemouth, paying circa 45k. This is a hybrid role (3 days in-office) for a Microsoft Cloud specialist with advanced expertise in Azure, MS 365, and virtualised environments looking to lead complex projects … Operating with a focus on operational excellence, they have grown significantly over the last three years, investing heavily in their internal service catalogue and training initiatives. With a dedicated team of experts and a strong turnover, they are a stable yet fast-paced business that values continuous ...

Decide optimal approaches to detect, investigate, and respond to threats. Develop processes, governance, and ways of working for target operating models and service catalogues. Support research to stay ahead in cybersecurity practices. Collaborate with engineers and threat hunters to analyse data and drive strategy/continuous improvement. Create ...

lifecycle Drive automation across testing, security, deployment, and monitoring Partner with Cloud and Platform teams Own and evolve the Golden Path service catalogue Business Continuity & Resilience Embed resilience and BCP via policy-as-code Ensure audit-ready pipeline outputs Run recovery and resilience testing (game days) What ...

problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through ...

Success Plans — ensuring all required operational infrastructure is in place for each product to be sold and delivered consistently. Define and maintain the services catalogue, SKUs, and standard rate card; ensure pricing is current, published, and being used by the sales organisation. Implement and manage the standard SOW process ...