IT VIP Engineer
Lincoln, Lincolnshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Serco
dependant on experience, plus Serco benefits Here at Serco, we are looking for an IT VIP Engineer to join the team working for Lincolnshire County Council. The IT Service Centre team runs a VIP service for … Lincolnshire County Council. Tickets are raised in person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report … the county. Main Accountabilities: To provide the first contact support for all IT Incidents and Service Requests for all 1st line tasks within the Service Catalogue for all the Council's VIP users Provide first assessment of incoming tickets raised via a portal To provide a single point of contact for VIP Customers To Working More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: