24 of 24 Remote/Hybrid Service Management Jobs in the East Midlands

Service Delivery Manager Salary: £53,051 – £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday … November 2026 Lead ICT service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service ...

seeking a motivated and customer-focused Service Delivery Support Analyst to join the Digital Technology Services team at Northamptonshire Healthcare NHS Foundation Trust. This is an exciting opportunity to support the delivery, performance, and continual improvement of IT services across the Trust. Working within the IT Service Management function, you will help manage incidents, service requests, changes, problems, and major incidents, ensuring reliable digital services that support patient care and operational delivery. You will work closely with technical teams, stakeholders, end users, and suppliers to monitor service performance, coordinate service management activities ...

# IT Service Desk Team LeaderJob RefVTFCEN01584City:NorthamptonDepartmentITSalary£38,000-£42,000StatusFull TimeTypePermanentAbout Yusen Logistics Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management … with us is committed, connected and creative in making us the world’s preferred choice. www.yusen-logistics.com/We are looking for an IT Service Desk Team Leader in Grange Park. The position will be based on-site during the induction and training period (6 months), after which more ...

Title: Service Delivery Lead Salary: £29,650 - £37,000 per annum Hours per week: 35 hours Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from … existing right to both live, and to work in the UK. Closing date: 11 November 2026 About the role We are looking for a Service Delivery Lead within our Technology team. This newly created role brings an opportunity to play a key role in shaping and delivering high quality ...

Title: Service Delivery Lead Salary: £29,650 - £37,000 per annum Hours per week: 35 hours Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from … existing right to both live, and to work in the UK. Closing date: 11 November 2026 About the role We are looking for a Service Delivery Lead within our Technology team. This newly created role brings an opportunity to play a key role in shaping and delivering high quality ...

supplier and partner performance across an account or portfolio of accounts. Monitoring delivery against contractual obligations, SLAs, KPIs and customer commitments. Chairing regular operational service reviews with suppliers and agreeing clear improvement actions. Acting as the primary operational escalation point for supplier performance issues, service failures and customer … risks. Coordinating operational escalations and driving issues through to an effective resolution. Leading operational governance with customers, suppliers and internal stakeholders. Contributing to Monthly Service Reviews, Quarterly Business Reviews, risk assessments and Continual Service Improvement sessions. Identifying opportunities to improve processes, control costs and strengthen the overall customer ...

network services. Projects may include wired and wireless LAN, WAN, SD-WAN, Data Centre connectivity, cloud connectivity, Zero Trust networking, cyber security, network security, service transition and managed network services. The Role This is a senior, client-facing role combining network consultancy, technical leadership, project assurance, procurement support … standards, high-level designs and technical artefacts to support transformation and procurement decisions Assess options across LAN, WLAN, WAN, SD-WAN, connectivity and managed service models Ensure recommendations address Zero Trust principles, cyber security, resilience, performance, scalability, service management, cost control and business continuity Advise clients ...

Group The Role – IT Service Delivery Manager (12-Month Fixed Term Contract) At PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective IT services. You’ll drive service performance, lead improvements … colleagues have the support they need to succeed. What you’ll be doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee ...

Role: Senior Service Desk Analyst (2nd Line) Location: Leicester, UK (Hybrid) Salary: £30k-£37k About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

will provide technical support across server and operating systems, virtualisation, cloud infrastructure and core Microsoft technologies, while working closely with internal ICT teams, service providers and technical stakeholders to resolve issues and continually improve service delivery. Key responsibilities of the Platform Engineer will include Providing support and administration … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...

delivery, platform engineering and the migration and modernisation of Operating Company technology estates. It works in partnership with Enterprise Architecture, Cyber Security, Product Engineering, Service Delivery and the FinOps Lead to define standards, manage risk and optimise cloud run costs. A key part of the role is ownership … strategic engagement with Cloud Service Providers, Managed Service Partners, systems integrators and specialist third-party partners, ensuring that services, roadmaps, commercials and operational performance support Group priorities and deliver measurable value. What You Will Be Doing Define and own the Group cloud strategy, operating model and roadmaps across ...

Asset and Configuration Analyst Location: GBR - CC Nottingham, GBR - CC Hatfield Adm, GBR - CC MiltonKeynes | Job-ID: 220568 | Contract type: Standard | Business Unit: Service Desk Life on the team You’ll be part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance … cost control. Working closely with technical teams, service management, and key stakeholders, you’ll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values collaboration, continuous improvement, and attention to detail. Location: Hybrid - Hatfield, Milton Keynes, Nottingham Must be SC Cleared ...

Location: Chesterfield Join Our Team as Service & Systems Administrator An exciting opportunity has become available for a Service and Support Administrator to join our team. The APT Service & Support Administrator is responsible for handling day to day service and support to the wider business, including triaging … apply to the Administration Platform Team. What you'll do: Triage and action business support queries, escalating where needed to ensure resolution within specified service levels. Manage staff access to administrative applications; including new starters, leavers and changes to access, ensuring the process is followed in accordance with data ...

large-scale hybrid environments. This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies. The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting … collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity ...

become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility. Support the investigation of recurring service issues and help identify opportunities for improvement. Assist with problem management activities, including maintaining records of known errors and improvement actions. Work with … engineers to understand the root causes of service issues and support the development of solutions. Help capture operational requirements for new systems, services and enhancements. Support testing, validation and service readiness activities for new or changed solutions. Create and maintain knowledge articles, user guides, support procedures and operational ...

Allowance/Pension/Flex Holidays/Free Parking The Client My client provide a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software has extensive scope, covering areas such as; works management, work planning and co-ordination, quality and safety inspections … customer service management, routine maintenance, contract and contractor management, financial control, surveys and capital projects, life-cycle projections etc. with associated GIS functionality, and including mobile apps, interfaces, alerts, emails, dashboards and extensive report options. They also offer professional services such as training, business process analysis, data ...

high-performing teams and driving continuous improvement. If that’s you, we’d love to hear from you. Main Purpose of the Role: The Service Reliability Lead is a technical and people leader responsible for the day-to-day technical operation, reliability and supportability of the Mail Metrics platform. … investment theme, balancing operational demand with planned improvements that reduce operational risk, improve reliability, increase supportability and reduce reactive support effort over time. The Service Reliability Lead is accountable for operational resilience, technical recovery, capability development and continuous service improvement. Success is achieved through improving the reliability ...

customers continue to receive value from their partnership with Littlefish Group. You'll work closely with customer stakeholders and internal Cyber teams, bringing together service management, commercial awareness and clear communication. You'll lead service reviews, coordinate actions, support continual improvement and maintain a clear view … commitments on track. What you'll be doing: Owning day-to-day customer relationships and maintaining oversight of contracted cyber services Leading customer service reviews and governance meetings Monitoring service performance, risks, issues, contractual commitments and commercial outcomes Working with Cyber and wider internal teams to resolve issues ...

delivery of system enhancements and project work, from design and build through testing, UAT and deployment Providing expert second-line application support and ensuring service delivery against agreed SLAs Investigating incidents, identifying root causes and driving resolution and continuous improvement activities Working closely with third-party vendors and internal … teams to maintain high-performing services Supporting change management, compliance, governance and internal control processes Driving innovation and helping shape future logistics systems capabilities across the business What We’re Looking For We’re seeking someone who combines strong technical expertise with excellent stakeholder management and problem-solving ...

hands-on, cloud-first engineering role for someone who builds and secures Microsoft 365 and Azure, rather than someone who supports it from a service desk. You will own the configuration, hardening and continual improvement of our tenant, act as the senior escalation point for complex cloud and identity … 500. Infrastructure as Code with Bicep or Terraform. FinOps and cloud financial management. Experience in an ITIL service management environment. ...

system administration, including user access, system updates and configuration changes. Support the onboarding of new customers, tailoring Halo to their business processes and service requirements. Work closely with experienced Halo Developers and Service Architects to design and implement technical solutions. Investigate and resolve platform-related issues, ensuring … experience administering or configuring Halo ITSM is essential. Experience creating or modifying workflows, ticket types and system configurations. A good understanding of IT service management processes and ticketing systems. Strong troubleshooting and problem-solving skills. Good communication skills, with the confidence to engage with customers and internal stakeholders. ...

current across core modules - finance, sales and purchasing, inventory and warehousing - as well as building depth in areas beyond the basics, such as manufacturing, service management, or projects Track BC wave releases and licensing changes, and maintain a clear view of what is genuinely demo-ready Stay informed … believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...