Service Delivery Manager
Northampton, Northamptonshire, East Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Reed Technology
Service Delivery Manager Location: Northampton (Hybrid Working - 3 days in office, 2 days remote after 3 month probation) Salary: up to £43k Job Type: Full-time Join our team as a Service Delivery Manager and play a pivotal role in delivering exceptional service to high-profile customers using our Managed Service platform. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent process management skills, and has a proactive approach to customer service. Day-to-day of the role: Proactively manage the performance and communication of … services provided to customers, ensuring operational service targets and contractual compliance are met. Act as the voice of the customers internally, coordinating different teams' efforts in delivering services throughout the lifecycle, and being an escalation point. Support the ongoing execution of IT Strategy Reviews and Technology Roadmaps developed for more »
Employment Type: Permanent, Work From Home
Salary: £40,000
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