Service Manager Jobs in the East Midlands

1 to 13 of 13 Service Manager Jobs in the East Midlands

IT Service Desk Manager

Leicester, Leicestershire, East Midlands, United Kingdom
TOPPS TILES
Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? The Role We currently have an exciting opportunity for a IT Service Desk Manager to join our team! Reporting to the Head of IT Operations, you will own, manage and develop key Service Management processes within the Topps Tiles group. The successful candidate will Lead and motivate a hardworking 7-person IT Service Desk team by delivering a culture of service excellence. Key Accountabilities Customer/Strategy/Plan Lead the team and be a role-model by delivering exceptional more »
Employment Type: Permanent
Posted:

Service Improvement Specialist/Project Manager

Gainsborough, Lincolnshire, East Midlands, United Kingdom
Acis Group
more efficient for our colleagues and ultimately improve the customer experience, whether that be digitally, over the phone or face to face. As a Service Improvement Specialist/Project Manager, a typical day might include: Project managing and leading on workstreams for process improvement for IT systems … teams to capture their requirements, acting as the conduit and translator between the business and systems technical teams. Working with the Business Systems and Service Improvement Manager to embed business change across the organisation, securing agreed business decisions which promote benefits to the organisation. Organising and running … To become an accurate Data Driven organisation. Assisting with IT testing strategies and developing test plans and scripts to apply to functional processes within service areas in controlled test environments. Work flexibly in the interests of the service this may include undertaking other duties appropriate to the responsibilities more »
Employment Type: Permanent
Salary: £40,000
Posted:

Service Delivery Manager

Oakham, Rutland, East Midlands, United Kingdom
Compass UK & Ireland
Service Delivery Manager- St Georges Barracks, North Luffenham £30000 per annum 40 hours per week We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours … per week. As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who … go beyond the plate. Our ideal Service Delivery Manager will : Knowledge of working in a management role within the soft FM service industry Leadership skills and knowledge You will have the ability to display a real passion for food and customer service and be financially more »
Employment Type: Permanent
Salary: £30,000
Posted:

Service Operations Assistant Manager

Mansfield, Nottinghamshire, East Midlands, United Kingdom
Total Integrated Solutions Ltd
an excellent opportunity to enhance your career within the security and communications industry. You would be required to provide support and assistance to the Service and Maintenance Manager and deliver key accounts. You will need to have excellent communication skills. The role involves: - Key Account Coordinator for …/new assets. Request POs and arrange for remedials to be undertaken following PPM works (To include sourcing of parts). Chase engineers for service request updates. Completion of Ad hoc admin tasks. Provide training and support on company procedures/processes to ensure all team members are working … ensure client requirements are achieved in a timely manner. Provide resilience within the team across all branches and support where necessary. Manage acceptance into service process. Key experience/qualifications: Good IT skills and a familiarity with Microsoft software packages are essential. Excellent customer service skills. You will more »
Employment Type: Permanent
Posted:

Service Delivery Manager

Northampton, Northamptonshire, East Midlands, United Kingdom
Hybrid / WFH Options
Reed Technology
Service Delivery Manager Location: Northampton (Hybrid Working - 3 days in office, 2 days remote after 3 month probation) Salary: up to £43k Job Type: Full-time Join our team as a Service Delivery Manager and play a pivotal role in delivering exceptional service to high-profile customers using our Managed Service platform. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent process management skills, and has a proactive approach to customer service. Day-to-day of the role: Proactively manage the performance and communication of … services provided to customers, ensuring operational service targets and contractual compliance are met. Act as the voice of the customers internally, coordinating different teams' efforts in delivering services throughout the lifecycle, and being an escalation point. Support the ongoing execution of IT Strategy Reviews and Technology Roadmaps developed for more »
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Service Delivery Manager

Northampton, England, United Kingdom
Hybrid / WFH Options
Reboot Recruit
Service Delivery Manager Northampton – Hybrid (3 Days In/2 Days Out) Up to £43,000 + Benefits The company: We are fortunate to be working with a distinguished entity within the IT landscape, celebrated for its long-standing heritage and dynamic approach. This organization boasts a … and public institutions, the company provides an extensive range of services and solutions, leveraging global partnerships to enhance its offerings. The role: As a Service Delivery Manager, you will be responsible for overseeing service delivery to high-profile customers using a managed service platform. Key … responsibilities include maintaining strong relationships, managing performance, and ensuring operational service targets and contractual compliance. You will act as the customers' voice internally, coordinating cross-functional teams to resolve issues, leading service reviews, and ensuring adherence to service management principles. Additionally, you will support IT strategy execution more »
Posted:

Information Technology Service Delivery Manager

Northampton, England, United Kingdom
Jumar
Role: Service Delivery Manager Location: Northampton (on-site working) Salary: £40,000-£43,000 per annum + benefits We are currently working with a large sale IT Services organisation who require a Service Delivery Manager to join their expanding and busy team. You will … be responsible for service delivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will … be responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement. Skills and experience required: Client-focused mindset and an exceptional drive to exceeding client expectations more »
Posted:

Service Delivery and Service Desk Manager

Nottingham, Nottinghamshire, United Kingdom
Synapri
Senior Service Delivery and Service Desk Manager required to work on an initial 3-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful … candidate will be responsible for managing a team of Service Desk Analysts, increasing productivity during a change period, understanding performance metrics and identifying areas to increase efficiency in processes to positively impact employee relations. Our client are looking for someone with solid experience of ITIL including incident, problem, change … of senior management to ensure alignment to business objectives and discuss and challenges and opportunities to drive continuous improvement. Required Skills: Experience managing a Service Desk team Experience increasing productivity through understanding KPI and metrics Expertise in ITIL processes Strategy development This is a hybrid position, 2 to more »
Employment Type: Contract
Posted:

Service Delivery Manager (Onsite working)

Northampton, Northamptonshire, United Kingdom
Jumar Solutions
Role: Service Delivery Manager Location: Northampton (on-site working) Salary: £30,000-£43,000 per annum + benefits We are currently working with a large scale IT Services organisation who require a Service Delivery Manager to join their expanding and busy team. You will … be responsible for service delivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will … be responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement. The client are happy to consider an entry level Service Delivery Manager more »
Employment Type: Permanent
Salary: £30000 - £43000/annum + benefits
Posted:

Service Delivery Manager - £50K - £80K - Nottingham

Nottingham, Nottinghamshire, United Kingdom
Adecco
Service Delivery Manager - £50K - £80K - Nottingham As a Service Delivery Manager , you will be responsible for overseeing the entire client lifecycle experience. Your main focus will be to meet and exceed operational metrics while building strong relationships with both internal teams and external clients. … You will also drive initiatives aimed at improving service delivery efficiency and enhancing the client experience. Key Responsibilities Serve as the main point of contact for senior client stakeholders. Manage all operational issues related to service and project delivery. Develop and execute service improvement strategies to resolve … annual performance reviews with clients to identify areas for improvement. Collaborate with cross-functional teams to enhance both operational processes and client efficiency. Ensure service and contract performance aligns with client expectations and contractual obligations. Adhere to the company's Information Security Management System (ISMS) and related policies to more »
Employment Type: Permanent
Salary: £50000 - £80000/annum Bonus
Posted:

Commissioning and Service Manager

Nottingham, Nottinghamshire, United Kingdom
Vantage Consulting
Commissioning and Servicing Manager Up to £55,000 + company car Nottinghamshire (UK wide travel) Responsibilities: Installation and commissioning of bulk materials handling systems potentially consisting of mechanical, electrical and software components Ability to set up a safe working environment with Health & Safety controls and act as principal … to sales staff in terms of providing time, resources and material estimates and installation and commissioning plans for proposals Support to the Engineering Manager and/or Project Manager for reporting and accurate estimation of timescales and requirements Required skills: Apprenticeship/HND or degree preferred more »
Employment Type: Permanent
Salary: £45000 - £55000/annum
Posted:

Service Delivery Manager

Nottinghamshire, East Midlands, United Kingdom
Cadence Resourcing Limited
Service Delivery Manager required by market leading solutions provider. Your role will be to oversee the performance of the organisation's SaaS solutions and the consequent service delivered to customers. The ideal candidate will have a good technical understanding of software, good analytical skills and be … a strong communicator with the ability to ensure continuous service improvements. You will have a proven track record in negotiating and defining KPI's with external customers, and ensuring that these KPI's are met or exceeded. You will be able to point to strong examples of managing and … improving service delivery processes. You will have a strong understanding of the ITIL framework. Experience within Energy/Utilities would be a strong advantage. This is an exciting opportunity to join a rapidly growing organisation, where you can have a real impact on driving service quality and customer more »
Employment Type: Permanent
Salary: £55,000
Posted:

Service Desk Manager

Northampton, Northamptonshire, East Midlands, United Kingdom
Charles Simon Associates Ltd
Service Desk Manager (Service Desk, Management, SLAs, O365, Hands On, Stakeholder Management, KPIs, ITIL) Permanent Northampton Charles Simon Associates are looking to recruit a Service Desk Manager on a permanent basis for our prestigious client based in Northampton. This is an opportunity to … leaders in their field. Some travel will be required. Location: Northampton Salary: Up to £40,000 per annum The Skills/Requirements for the Service Desk Manager are: Previous experience managing teams, ideally up to 5/6 people Setting up and enforcing fresh SLAs and KPIs … the KPIs/SLAs and the ability of the Engineers Getting involved in delivering ITIL is highly desirable Start date is ASAP for the Service Desk Manager The Service Desk Manager will be responsible for: Reviewing the current IT Services in line with the more »
Employment Type: Permanent
Salary: £40,000
Posted:
Service Manager
the East Midlands
Median
£30,000
75th Percentile
£45,500
90th Percentile
£62,500