2 of 2 Software Analyst Jobs in the East Midlands

As a Software Support Analyst, you will deal with incoming issues through email, live chat and phone channels. Escalate issues to colleagues/departments when appropriate. Working as part of a small team that liaises with customers to gather information on issues to be passed onto the development … on a daily/weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction. Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams. Create training/support materials for use by customers from … a virtual help-desk platform. Training duties Design live training sessions for custom software, updating these when required. Present effective training sessions to audiences of varying size and ability. Successful applicant will be required to be vetted to NPPV Level 3 (undertaken at point of employment). Training Opportunity More ❯

Endeavour Recruitment has an excellent long term contract opportunity for a Software Test Analyst with extensive Testing experience including Hands on Testing, Test Analysis, Test Management and client facing. Applicants are required to be eligible for Security Clearance. Role: To test and develop software across multiple projects … that all functional and non-functional design requirements are correctly translated into test cases/scenarios. Ensure the configuration control of the hardware and software test environment is managed. To perform the required testing and accurately record/report test results. Perform testing activities within the project budget and … and maintain the test records with associated results/configurations. Provide test summary reports to the Project Team. To provide necessary support to the software development team by resolving queries relating to identified defects. To advise on the selection of any test software or tools required for testing. More ❯