3 of 3 Support Manager Jobs in the East Midlands

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

Network Support Transport Manager Northampton, Middleton & Kettering. £40-£50K Full time perm position The Transport Manager will manage the day-to-day transport operation, provide effective management of resources. Your role will involve working and aligning with a team of managers, supervisors, and drivers, and implementing strategies to enhance operational performance, fully adhere to all legal compliance … Experience: Experience of managing financial P&L's and driving financial performance and accountability through teams. Experience using a broad range of industry leading Transport Management Systems and other support systems such as Maintenance, Planning and Tachograph applications. Experience of managing multiple internal and external stakeholders. Experience of managing people effectively. National CPC holder Strong decision-making skills. Experience … based multi customer transport operation and delivering innovation within the operation for the wider benefit of the business (desirable) Experience of central transport functions and understanding the role and support given to local site teams (desirable) Experience of a culture of continuous incremental improvements. Examples of significant process and procedural improvements will be sought (desirable). Please apply now More ❯

TransportNetworkSupportManagerNationalLogisticsBusiness Location: MidlandswithUKtravel(Midlands,NorthWest,someSoutherntravelrequired) Salary: Excellentsalary+carallowance/car+benefits Areyouanexperiencedtransportmanagementprofessionallookingforyournextchallenge? Thisisafantasticopportunitytojoinadynamic,successfullogisticsbusinessinakeycustomer-facingrole.Actingasthelinkbetweenseniorleadership,thetransportoperation,andawell-knownretailcustomer,youllplayapivotalpartinensuringsafety,serviceexcellence,costefficiency,financialperformance,andcontinuousimprovementacrossahigh-profiledistributioncontract. TheRole: Youllberesponsiblefordrivingoperationalperformanceandcompliancewhilebuildingstrongrelationshipswithbothinternalteamsandthecustomer.Thisisarolewithrealvarietyandscopecoveringsafety,costcontrolandfinancialperformance,driverengagementanddevelopment,andleadingimprovementprojects(includingsomesystem-relatedinitiatives).Acorepartofyourrolewillbegivingthecustomerconfidencethattheirtransportanddistributionoperationsareinsafehandsandworkinghardtodeliver. KeyResponsibilitiesinclude: Ensuringfulllegalandsafetycomplianceacrossthetransportoperation. Promotingacultureofsafetyandaccountabilityacrossdrivers,managers,anddepots. Leadingdriverengagement,training,anddevelopmentprogrammes. Partneringwithcustomerandinternalstakeholderstoimproveserviceandfindsolutions. More ❯