1 to 25 of 77 Support Manager Jobs in England

Job Title: Digital Operations Manager/IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of … ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. … Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development More ❯

Are you a commercially astute project manager? Do you possess intellectualconceptual thinking with the ability to identify practical issues? Would you like the chance to influence and persuade key stakeholders to drive change and maximise profit? We are currently looking for a Technical Product Support Manager to join our Commercial team in the Midlands to ensure development … working hard to create a dynamic and inclusive environment and its important that our people come from a variety of different backgrounds. Main Responsibilities Reporting to the Area Commercial Manager, the role of Technical Product Support Manager will be responsible for ensuring knowledge transfer across regions on slow moving stock solutions, from both a technical and end … this role is intelligent focussed VAP promotion based on national and local targets with based on projected profit/return at specific supply units. The role of Technical Product Support Manager will also be responsible for: Ensuring appropriate focus on National VAP related initiatives across the region Attending Commercial meetings and identifying and supporting opportunities as well as More ❯

Product Support Manager | Poole | Office-based (with flexibility) | £45,000 Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding … tecnical support, engineering and design. As Product Support Manager, you will benefit from: Autonomy to lead the full product lifecycle of cutting-edge embedded systems A collaborative environment working across engineering, operations, and commercial teams Exposure to global clients and elite sports organisations Opportunities to travel and represent the company at innovation forums A flexible working model … with out-of-hours support rotation Influence over product strategy, roadmaps, and continuous improvement As Product Support Manager, your responsibilities will include: Leading the lifecycle of hardware-software products, from ideation to field support Acting as the primary escalation point for technical issues Managing the global technical support framework and ticketing system (Jira) Coordinating cross More ❯

Support Manager Location: UK (Hemel Hempstead) Support Manager Role Description As a Support Manager within the UK Customer Success Office, you will play a pivotal role in overseeing and guiding our support team to ensure exceptional service delivery. A key part of your role will be team management, where you will be responsible … contribute to a forward-thinking organisation, we encourage you to apply. We look forward to seeing the unique impact you will bring to our team. Scope of Role The Support Manager will be responsible for overseeing the day-to-day operations of the support team and ensuring a consistent, high-quality customer experience. Your duties will include … Provide direction, support, and motivation to the team to ensure they meet their individual and collective goals. Offer guidance and mentorship to team leaders, helping them develop their skills and effectively manage their respective teams. Set, monitor, and achieve KPIs to measure the team's performance and ensure alignment with the company's objectives. Drive the adoption of automation More ❯

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering … excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established in the … to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll be involved in More ❯

Support Manager Location: Home-based Salary: £60K to £80K + 7.5% bonus This 24-strong ERP reseller has 40 ERP clients, ranging from 20 to 300 users. This is an opportunity to join a small team of directors running a successful and profitable software company, playing a key role in the management and future growth of the ERP … reseller. You will have full responsibility to hire, develop, and motivate your team, and to ensure the delivery of exemplary support services. You will undergo a few months of handover with the retiring support manager to ensure a smooth transition. The support manager oversees a team comprising: 6 support staff 1 development manager 2 developers The role is primarily managerial, involving interactions with: Staff Clients ERP and other vendors The role involves reviewing reports and analyzing statistics. The support team has historically served as a nurturing environment for support consultants aspiring to move into ERP consulting roles, requiring a focus on: Nurturing Mentoring Coaching Personal development The ideal candidate will More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

Support Manager - Hertforshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager … role within the UK Customer Success Office, where you'll lead from the front-guiding and inspiring a team to consistently exceed expectations. What You'll Be Doing As Support Manager, you will oversee daily operations of the support function, ensuring every customer receives consistent, high-quality service. Your key responsibilities will include: Leading, mentoring, and developing … This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading customer support or service delivery teams in a dynamic, customer-focused setting. A strong background supporting ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture More ❯

apply your business management and administrative expertise in a role that truly makes a difference? If so, we have an exciting opportunity for you to join our Digital Business Support Team at Leeds Teaching Hospitals NHS Trust. In this role, youll report to the Business Support Manager and be responsible for managing a small administration team. Youll … provide comprehensive support to both the DIT Senior Leadership Team (SLT) and Senior Management Team (SMT), as well as deliver general administrative assistance across the wider department. The post holder will have responsibility for a variety of administrative work streams for DIT including capital/revenue finance administration, Mandatory Training and Appraisal compliance, departmental administration and DIT recruitment. There … will be a requirement to support the Business Support Manager/General Manager in monitoring and co-ordinating responses to internal and external audits, Health and Safety Assurance Controls, Risk Management and Business Continuity Planning. The team is primarily based at the St Jamess Hospital site, and there will be a regular requirement to work onsite More ❯

IT Manager/Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional … services company with systems and support team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused … oversight for the: Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments More ❯

about the Company An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries. Info about what the Global Customer Support Manager role entails The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and … China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and … point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate. Requirements of a Global Customer Support More ❯

Customer Support Manager Department: Customer Support Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support … bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing … Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. • Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring … smooth delivery of both support and operational functions. In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical … service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the … escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with … smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a world-class service … meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer Support Managers across More ❯

Support Desk Manager Up to 45k - 1 day office/4 days remote - Central Manchester Were seeking a reliable and organised Support Desk Manager to oversee reactive support activities for a portfolio of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background … service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. What is expected of the Support Desk Manager? The successful candidate will triage incoming tickets, provide first-line support, and escalate issues to development teams as necessary. While not essential, experience with Adobe … Commerce is advantageous, with training and certification opportunities available. The role offers scope to manage small projects, conduct audits for new clients, and support server migrations. This position suits individuals with around three years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support More ❯

approach to development, and delivering solutions through an agile framework. Our Technology team is responsible for: Software Development Infrastructure DevOps and Automation Service Delivery Brief Role Objective: The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of … has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy. Key Responsibilities: Lead, manage, and develop the application support team to ensure high performance and continuous growth. Allocate resources effectively to meet service demands and project requirements. Service Operations & Incident Management Oversee the resolution of application-related incidents … service requests, and problems within agreed SLAs. Act as the escalation point for critical application issues and act as a major incident manager. Application Lifecycle Support Ensure effective support for applications throughout their lifecycle, including deployment, maintenance, and decommissioning. Collaborate with development, product and project teams to ensure smooth transitions from project to support. Stakeholder Engagement Maintain strong More ❯

ICT Support Manager London, W2 £44,000 Pension As an ICT Support Manager is required to provide 1st and 2nd level support in a busy organisation with multiple users, good hardware and software knowledge is required. Some of your duties will include: Managing, organising and evaluating IT systems and electronic data operations Installing and configuring More ❯

the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our Newcastle office is currently recruiting for Application Support Manager . As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate … multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Application Support team provides second and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reporting into the Application Support Manager is responsible for all aspects … pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity … join this company as they continue to go from strength to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support … regular reports on team performance and customer feedback for management. Identify opportunities for process improvements and implement solutions. What you need in your locker Proven experience in a customer support or help desk management role. Strong leadership and team management and motivational skills. Excellent communication and interpersonal abilities. Proficiency with help desk software and customer support tools. Analytical More ❯

Operations Technical Support Manager Pitstone, Tring, Hertfordshire c.£55,000 Benefits: 8% Bonus, Excellent Pension, 33 (25+8) Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Skills: Continuous Improvement, LEAN, Six Sigma, SPC, FMEA, Production Machinery, Tooling, Kaizen … motors for aircraft propulsion. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The Role As Operations Technical Support Manager at Safran Electrical & Power you will support the Operations Transformation Lead and be accountable for implementing strategies to optimize workflow, reduce costs and enhance our overall … and machinery are operational and efficient Implement and maintain an effective tooling management system Make recommendations for OPEX and Capex expenditure and ensure tracking to set budgets Provide technical support to the operations team, ensuring that the processes and systems run efficiently Communicate effectively with all key stakeholders to ensure appropriate support for technical improvements Develop and implement More ❯

Application Support Manager Manchester (Hybrid) Up to 55K We have partnered with a property management company based in Manchester who are on the hunt for an Application Support Manager to join their team. Reporting into the Head of Technology, you'll be leading their growing team and ensure the smooth operation, performance, and ongoing development of … ideal for someone who has strong property management tech skills, alongside having a great personality and team leading skills. What You'll Be Doing: Lead and develop the application support team, fostering continuous improvement and high-quality service . Collaborate across departments to maintain accurate system configuration, data integrity, and security compliance. Drive digital transformation and lead system improvement More ❯

Application Support Manager Manchester (Hybrid - Flexible) Up to 55K We have partnered with a property management company based in Manchester who are on the hunt for an Application Support Manager to join their team. Reporting into the Head of Technology, you’ll be leading their growing team and ensure the smooth operation, performance, and ongoing development … ideal for someone who has strong property management tech skills, alongside having a great personality and team leading skills. What You’ll Be Doing: Lead and develop the application support team, fostering continuous improvement and high-quality service . Collaborate across departments to maintain accurate system configuration, data integrity, and security compliance. Drive digital transformation and lead system improvement More ❯

Birchwell Associates is pleased to be recruiting for an experienced Support Manager to lead a high-performing support team within a growing customer success function. This is an excellent opportunity for a motivated leader with strong ERP knowledge and a commitment to service excellence. About the Role As Support Manager, you will be responsible for … day-to-day team operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in … Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of ERP architecture, data flows, and integrations Ability to More ❯