1 to 25 of 68 Support Manager Jobs in England

Job Title: Digital Operations Manager/IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of … ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. … Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development More ❯

a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager , you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing … support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve … and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents More ❯

Software/IT Support Manager- Darwen, Lancashire BB3Office based: 9am to 5pm Monday-Friday Salary : £40k Benefits : 25 days holiday plus Bank holidays and more to be discussed used at the application stage. Be the driving force behind exceptional customer experiences. We’re looking for a passionate and proactive Leader who’s ready to elevate service delivery, build … customers. This role is ideal for someone who thrives in fast-paced environments, loves solving complex problems, and has a talent for leading and inspiring others in the IT support sector. What You’ll Be Doing Lead with purpose: Guide and support a team of service professionals, ensuring smooth operations and consistently high performance. Shape the service experience … leadership team discussions, contributing ideas, insights, and performance reports. Unlock value: Identify and manage service activities outside of contract scope to ensure they are correctly billed as additional services. Support smart usage: Advise customers on best practices for operating and maintaining their systems and equipment. What You’ll Bring Experience & Skills 3+ years in a leadership role, managing teams More ❯

Are you an experienced Application Support Manager ? Have you managed a small team of Analysts, leading and supporting from the front ? Do you want to be part of a company going through a major business transformation ? My clients office is Glasgow city-centre however the role is hybrid (2 days a week in the office) It would be … beneficial if you have experience working in the financial Services sector Role requirements include: Lead, develop and embed a newly formed application support function Team management, Incident management, SLA’s Technical expertise and ideally have ITIL experience Stakeholder management, performance monitoring Quality assurance, performance management Your skills should include: Strong interpersonal skills and ability to interact with all business More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in … well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management More ❯

and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018. Background: Core activities and needs are: Experienced Manager of support teams, ideally in the front office. Basing decisions on data and support process insight, incorporating feedback and client input. Good domain experience, ideally front office. … Providing business/functional support for investment management or trading systems. Role and Responsibilities: Reporting to the SaaS Operations and Support Senior Managing Director EMEA, this role is based in our London offices and is key to supporting the growth and complexity of our business. This is a critical role in ensuring our clients receive first class technical … and application support. This team is the owner of many client interactions and impacts the success of relationships with both EMEA and global clients. The Support manager will work with Global and Regional Heads of Delivery peers across Operations, Support, and projects as well as Relationship management, and must ensure that incidents and support requests are More ❯

left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to … our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In … performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk More ❯

Hiring: SAP S/4Hana Service Support Senior Manager| Digital Core Locations: Slough, UK or Chicago, USA As we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team. The program is focused on the design and implementation of SAP S/4Hana in Mars across Segments (Petcare, Corporate, Snacking & Food … a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while … sustainable, business-driven S/4HANA program and in driving a successful digital transformation , to make a significant positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid More ❯

Hiring: SAP S/4Hana Service Support Senior Manager| Digital Core Locations: Slough, UK or Chicago, USA As we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team. The program is focused on the design and implementation of SAP S/4Hana in Mars across Segments (Petcare, Corporate, Snacking & Food … a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while … sustainable, business-driven S/4HANA program and in driving a successful digital transformation , to make a significant positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. … Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The … main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle. … Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation. Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work. Manage spares stock levels and support procurement when additional components are required. Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office … is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain up-to-date records using … secure systems and tools, ensuring configuration control and accurate documentation.Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.Manage spares stock levels and support procurement when additional components are required.Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are managed and met.Track recurring issues and trends, implementing corrective More ❯

IT Support Manager - £40,000 - MSP - Gillingham We are recruiting for an IT Support Manager on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of … service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP … DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster recovery solutions. Communicate effectively with More ❯

Infrastructure 2nd Line Support Manager - £80,000-£90,000 - London An experienced IT Infrastructure (2nd Line) Support Manager, with a service orientated mindset is required for a leading London Market Insurer, based in the City of London. Are you ready to take ownership of a high-performing IT team and bridge the gap between exceptional service … innovative solutions. You'll oversee all IT operations, ensuring the seamless performance of server, Microsoft, Azure Cloud, and networking infrastructure. The role: Lead, motivate, and develop the 2nd Line Support Team to deliver excellent service. Act as an escalation point for resolving complex issues and bridging the gap between the Service Desk and Engineering teams. Drive service improvements and … implement efficient workflows to achieve targets. Schedule and conduct quarterly performance reviews. Partner with stakeholders to support the delivery of the IT Infrastructure roadmap and identify growth opportunities. Foster a service-oriented culture while implementing small changes via the change management process. Required experience and certifications: We're looking for a hands-on leader who thrives in a dynamic More ❯

Application Support Manager - Leicester Hybrid About the Role We are seeking a highly skilled and motivated Application Support Manager to lead a dynamic team responsible for the support, maintenance, and continuous improvement of business-critical applications. This role demands a hands-on professional with deep expertise in SQL , application testing , and a keen investigative mindset … to diagnose and resolve complex technical issues. You'll play a pivotal role in ensuring application reliability, performance, and user satisfaction. Key Responsibilities: Lead and manage the Application Support team in resolving incidents, service requests, and change requests. Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution. Perform hands-on troubleshooting, root cause … ensure application stability and performance. Monitor application performance and proactively identify areas for improvement. Maintain and improve documentation for supported applications, processes, and troubleshooting guides. Drive continuous improvement in support processes, tools, and user experience. Ensure compliance with service level agreements (SLAs) and regulatory requirements. Requirements: Proven experience (5+ years) in Application Support, with at least 2 years More ❯

the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our Newcastle office is currently recruiting for Application Support Manager . As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate … multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Application Support team provides second and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reporting into the Application Support Manager is responsible for all aspects … pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required More ❯

Job Description: Job Title: Technology Support Manager Corp Title: VP Location: MLFC At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to … Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Role Description: Overview: We're looking for a highly motivated and experienced Desktop Support Manager to lead our Trading and Non-Trading desktop support team in the UK. In this role, you'll be responsible for managing day to day team … dynamic environment, enjoys solving technical challenges, and is passionate about building a high-performing team. Responsibilities: Lead and develop your team: Manage, mentor, and motivate a team of desktop support technicians. Conduct performance reviews, provide regular feedback, and identify training and development opportunities for team members. Foster a collaborative and positive team environment that encourages learning and growth. Delegate More ❯

Onsite & Remote IT Support TechnicianLocation: Central LondonSalary: £35,000About the companyOur client is a well-established Managed Service Provider based in Central London.Position Overview You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients. Responsibilities Client Interaction: Engage … directly with clients, offering solutions and support for IT-related issues.Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.Networking Expertise: Work with TCP/IP, VLANs, and various networking … hardware-ideally UniFi, Aruba, and Cisco.Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.Candidate Requirements Essential Skills and personal qualitiesCommunication Pro: Exceptional written and verbal communication skills.Tech Savvy: Experience with managing both PCs and Macs in a business environment.Cloud and Software: Familiarity with managing Office More ❯

Co-founder and CEO of Reddit). If that sounds like something you'd like to be part of, read on The Role: We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. This role ensures smooth IT operations by addressing user issues, maintaining systems, and supporting daily … IT activities. The ideal candidate will be highly organised, customer-focused, and skilled in troubleshooting a variety of IT challenges. Responsibilities: User Support & IT Operations: Provide first- and second-line IT support to all UK office staff across hardware, software, networking, and productivity tools. Manage user accounts, device provisioning, and access controls across M365 and Google Workspace. Set … IT infrastructure, including switches, routers, firewalls, wireless access points, and VPN connections. Troubleshoot and resolve network connectivity issues and escalate to global teams or ISPs as needed. Administer and support Google Workspace, Microsoft Active Directory, Exchange Online, SharePoint, and Teams. Set up and maintain AV equipment and video conferencing systems (Lark, Teams) in meeting rooms. Manage software licensing, patching More ❯

Audit Quality - Digital Audit Support - Manager/Senior Manager Join to apply for the Audit Quality - Digital Audit Support - Manager/Senior Manager role at BDO UK Audit Quality - Digital Audit Support - Manager/Senior Manager 1 day ago Be among the first 25 applicants Join to apply for the Audit … Quality - Digital Audit Support - Manager/Senior Manager role at BDO UK Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations … and directly advise the owners and management teams leading them. We’ll broaden your horizons As experts on a wide number of issues, our Audit Quality Department (AQD) provides support to our specialists in audit/assurance and other business streams. From being on-hand to help with complex enquiries, to implementing and advising on policy and processes, AQD More ❯

Are you an experienced Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications. What You'll Do: Lead and mentor the Application Support team across multiple More ❯

Are you an experienced Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications. What You'll Do: Lead and mentor the Application Support team across multiple More ❯

Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central … quality support team. As experts on a wide number of issues, our Quality Review & Support team (QRST) within the Audit Quality Department (AQD) provides support to our client-facing specialists in audit/assurance. From performing independent quality reviews on a selection of our listed and PIE audits, to being on-hand to help with complex enquiries … Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. We're looking for a Senior Manager with Financial Services experience to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on More ❯

Desktop & Infrastructure Support Manager - Hybrid/London - £90K + Excellent Benefits Overview: A global financial services firm is hiring a desktop/2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day … a strong service delivery mindset, excellent technical grounding, and proven people management experience. Role & Responsibilities: Lead and develop the 2nd Line Infrastructure team Oversee incident, problem, and change management Support complex technical escalations Drive service improvement and operational excellence Contribute to infrastructure roadmap and automation initiatives Essential Skills & Requirements: Experience managing 2nd/3rd Line teams in enterprise environments … Package: £80K - £90K basic salary Hybrid - London (3 days per week) Discretionary bonus Excellent pension contribution (up to 17%) Private healthcare Excellent additional lifestyle and health benefits Desktop & Infrastructure Support Manager - Hybrid/London - £90K + Excellent Benefits More ❯