1 to 1 of 1 Technical Customer Support Jobs in the East Midlands

Job Title: Technical Customer Support Engineer Reports to: Senior Technical Customer Support Engineer Location: Hybrid – Spalding/Home 3 month FTC The LightSpeed Experience Rewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. … CRM in line with SLA’s and departmental process Provide regular updates both to customers and Internal stakeholders for the progression of faults. Manage customer expectations at all times ensuring they are kept fully up to date on the progress of the issue in plain jargon free language Support … guidance on the issue(s) as reported. Providing ad-hoc reports as required to seniors What we need from you First/second level customer facing NOC engineering diagnostic and triage experience. Knowledge and use of customer relationship management tools including Remedy, Salesforce etc. Attention to detail with more »