2 of 2 Technical Support Manager Jobs in the East Midlands

Are you a commercially astute project manager? Do you possess intellectualconceptual thinking with the ability to identify practical issues? Would you like the chance to influence and persuade key stakeholders to drive change and maximise profit? We are currently looking for a Technical Product Support Manager to join our Commercial team in the Midlands to ensure … development is focussed on profitable products with a confirmed market and predicted profitability return. Working closely with Marketing, Operations, Commercial, Procurement, Customers and Technical as appropriate, this role willsupportthe unit role out of products and provide Technical guidance/expertise for a products and applications, to add value for the business and customers or when issues arise. This … working hard to create a dynamic and inclusive environment and its important that our people come from a variety of different backgrounds. Main Responsibilities Reporting to the Area Commercial Manager, the role of Technical Product Support Manager will be responsible for ensuring knowledge transfer across regions on slow moving stock solutions, from both a technical More ❯

seven years. The Opportunity: Join a business that truly dominates the market in its solution space. It already works with over 80% of its target market! Help transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done—this is very much a ‘hands-on … role! This is a fantastic opportunity to take already solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯