4 of 4 Remote Ticket Management Jobs in the East Midlands

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service Desk Manager. … where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have the correct category and sub-category designation and are correctly prioritised Ensure ownership is taken … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of using More ❯

Responsibilities Provide support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement … the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and More ❯

Responsibilities Provide support for incidents related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement … the service desk to improve first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and More ❯

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides More ❯