6 of 6 Remote QA Jobs in East Sussex

Team Leadership: Guide and mentor the Customer Support team to meet SLAs and KPIs while fostering a positive, high-performing culture. Escalations & Quality: Handle complex customer calls, complaints, and quality-assurance call audits to maintain world-class standards. Knowledge Base Management: Build and maintain our self-service Knowledge Base to empower customers and reduce friction. Systems & Tools: Troubleshoot and optimise More ❯

practices. Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases. Identify root causes to recommend actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. More ❯

people! If any of the areas below sound like you, jump into our talent pool and let's see where things go: Tech & Engineering (Frontend, Backend, Full Stack, DevOps, QA) Data & Analytics (Data Engineering, Analytics, Data Science) Product Management & Design Sales & Partnerships Marketing & Brand Insurance Operations, Claims, Compliance & Underwriting Customer Support People, Talent & HR Finance & Legal Whether you're a More ❯

kindest, and most driven people to join our team. Because of this we have a genuine, connected culture of support and teamwork. Now, we're looking for a Lead QA Engineer who will work closely with our QA team and with internal and external stakeholders. The Role: As a Lead QA you will be responsible for managing and supporting the … QA team in testing the product through the whole development lifecycle and shipping the best quality product possible. The role will include designing and managing both manual and automated testing. You will act as an advocate for QA best practices and drive initiatives to improve test and QA processes, extend the use of tools/frameworks (where appropriate) and support … the development of the QA function. Responsibilities: Implement frameworks and best practice processes to support the shipping of great products whilst working in an agile environment Organise, manage and support the QA team, advocating excellence and providing guidance and mentorship Design/write test plans, acceptance criteria, scenarios, scripts, checklists and procedures Execute test scripts using manual and automated methods More ❯

kindest, and most driven people to join our team. Because of this we have a genuine, connected culture of support and teamwork. Now, we're looking for a Lead QA Engineer who will work closely with our QA team and with internal and external stakeholders. The Role: As a Lead QA you will be responsible for managing and supporting the … QA team in testing the product through the whole development lifecycle and shipping the best quality product possible. The role will include designing and managing both manual and automated testing. You will act as an advocate for QA best practices and drive initiatives to improve test and QA processes, extend the use of tools/frameworks (where appropriate) and support … the development of the QA function. Responsibilities: Implement frameworks and best practice processes to support the shipping of great products whilst working in an agile environment Organise, manage and support the QA team, advocating excellence and providing guidance and mentorship Design/write test plans, acceptance criteria, scenarios, scripts, checklists and procedures Execute test scripts using manual and automated methods More ❯

customers. Our team combines deep technical expertise with a passion for building scalable, cloud-deployed products that solve real-world communication challenges. The Role We’re looking for a QA & Support Engineer to ensure our products are robust and our users are supported. You’ll create and maintain automated test frameworks (using tools such as Cypress, Cucumber/Gherkin, Playwright … resolve issues reported by customers or colleagues. The role combines hands-on QA engineering with technical support and requires curiosity, persistence and a keen eye for detail. Key Responsibilities Quality Assurance: Design, build and maintain automated test suites. Define acceptance criteria and support test coverage across web, mobile and API layers. Perform exploratory testing on new features. Integrate test automation … platforms built on PHP (Laravel), Node.js and React/React Native Google Cloud Platform (Cloud Run, Cloud Functions, Cloud SQL etc.) GitLab CI/CD Requirements Essential: Experience in QA/test automation/technical support. Practical knowledge of tools such as Cypress, Cucumber/Gherkin, Playwright or similar. Strong problem-solving and analytical skills. Ability to communicate clearly with More ❯