requirements, partnering with Technology, Data and Change teams to improve assurance coverage, efficiency, targeting and adoption of future‐state QA capabilities. Champion AI & Advanced Analytics Opportunities – identify, shape and govern AI, speech and text analytics use cases, ensuring outputs are explainable, appropriately controlled and used effectively … Head of Customer Assurance and the evolution of a modern, customer outcome‐focused QA function. Key Qualifications Significant experience leading the application of analytics, insight, automation or assurance capabilities within Insurance, Financial Services or another regulated environment. Proven experience developing risk‐based insight, governance reporting, business requirements and reporting ...