2 of 2 Use Case Jobs in East Sussex

the travel industry's major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it's time for us to expand our growing team and we're hoping you are who we're looking … Auditing customers' platform usage, presenting findings along with product updates and demos to drive best practise and feature adoption Holding regular strategic touchpoints, employing tactics such as business reviews, case studies, success stories and success planning to ensure customers achieve their desired outcomes Through those touchpoints, using questioning and listening skills to understand customer objectives and map to 15below … customer onboarding to ensure optimal time-to-value, in collaboration with the Product Training Manager and other teams Identifying, qualifying and mitigating for risks at the use-case, module and account level Supporting Account Managers with renewals and expansion opportunities Supporting the Head of Customer Success in evolving the function Contributing to team excellence by sharing knowledge More ❯

Demonstratable exposure to enterprise programmes. Ability to work independently and manage priorities in a delivery focused environment. Skilled in producing clear documentation and BA artefacts including process maps, use cases and user stories. Strong stakeholder engagement and workshop facilitation skills. Experience working within structured programme environments with Agile and Waterfall elements. Desirable: Experience working with or around ESRI … UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed More ❯