Director, Workforce Management (Verint)
- Hiring Organisation
- American Express
- Location
- Brighton, East Sussex, United Kingdom
- Salary
- £ 120 K
with Operations, Technology, Digital Product, Analytics, and vendor teams to deliver scalable workforce management solutions.Translate business needs into product requirements, features, user stories, and prioritized backlogs to drive platform enhancements.Oversee platform implementation, configuration, testing, deployment, and adoption of new capabilities.Drive continuous improvement through automation, optimization, and data … partnering with Technology, Operations, Analytics, and third-party vendors to deliver complex cross-functional initiatives. Experience using Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint planning and release management. Strong analytical and problem-solving skills with experience leveraging data and KPIs ...