4 of 4 Remote Customer Experience Jobs in East Yorkshire

models that underpin ILaaS, including personalised support pathways, predictive service models using AI and analytics, and integrated response solutions, Develop and deliver a comprehensive CX strategy that enhances customer satisfaction, drives retention, supports commercial growth, and underpins new recurring revenue models, Embed Voice of Customer (VoC) and customer feedback loops into all aspects of service development, operational improvement, and innovation initiatives, Establish, monitor, and continually improve CX and Response KPIs including NPS, service responsiveness, resolution times, customer effort, and operational SLAs, Act as the executive lead for customer escalations, complaints, and complex service challenges, ensuring … VoC) practices, customer journey analytics, and continuous improvement methodologies (e.g., Lean, Six Sigma, Service Excellence frameworks), Commercial acumen with an ability to connect CX outcomes to commercial performance (e.g., retention, lifetime value, upsell opportunities), Experience of operating in regulated, safety-critical, or safeguarding-sensitive sectors, Inspirational leadership skills More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

foothold in the UK market and a growing international presence, they provide cutting-edge software products that power smarter warehousing, faster shipping, and better customer experiences. Due to continued growth and product expansion, they’re now hiring for a high-impact Account Executive to join their team. The Role … at events, through content, and client engagement Collaborate with marketing and product to refine go-to-market strategy What They’re Looking For Proven experience in SaaS sales – ideally WMS, logistics, or supply chain tech Strong outbound sales capability and comfort with prospecting Clear, confident communicator who can engage … ops and tech stakeholders Experience using CRM and sales tools (e.g. Salesforce, Clari) Consultative approach with the ability to educate and advise customers Why Join? Work with a respected, growing brand making waves in e-commerce tech Be part of a company where your voice, ideas, and results matter More ❯