Application Support Specialist
Brentwood, England, United Kingdom
Adflex
solutions that streamline even the most complex B2B payment flows, including Level 3 purchasing data and intricate procurement processes. About the Role - The Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus … on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second-line support, troubleshooting issues, and ensuring all service level agreements (SLAs) and customer service requirements are consistently … resolution, ensuring effective troubleshooting and customer satisfaction. Qualifications: Experience: Minimum 1 year in a technical support role within a SaaS or application support environment. Technical Skills: Familiarity with REST, JSON/XML, and experience with log monitoring tools like Splunk. Certifications: Certification in API management, cloud More ❯
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