Job title: Technical SupportSpecialist Are you passionate about science and problem-solving? Do you have a background in chemistry, physical sciences, or hands-on lab experience? If so, this is your opportunity to put your expertise to work in a dynamic, customer-facing role! Responsibilities: You'll … D projects. This is a varied and fast-paced position, perfect for someone who enjoys applying their scientific knowledge in real-world applications. Technical Support - You'll be the go-to expert, helping customers and colleagues with product selection, troubleshooting, and technical advice via phone, email, and online chat. … paced environment. Team Player with Initiative - You'll collaborate with various departments but also be confident working independently. ACS are recruiting for a Technical SupportSpecialist . If you feel that you have the skills and experience required in this advertisement to be a Technical SupportSpecialistMore ❯
solutions that streamline even the most complex B2B payment flows, including Level 3 purchasing data and intricate procurement processes. About the Role - The Application SupportSpecialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and … API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second-line support, troubleshooting issues, and ensuring all service level agreements (SLAs) and customer service requirements are consistently met. Responsibilities: Call Taking & Customer Interaction … before discussing sensitive account details and that all necessary forensic information is gathered during the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information More ❯
solutions that streamline even the most complex B2B payment flows, including Level 3 purchasing data and intricate procurement processes. About the Role - The Application SupportSpecialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and … API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second-line support, troubleshooting issues, and ensuring all service level agreements (SLAs) and customer service requirements are consistently met. Responsibilities: Call Taking & Customer Interaction … before discussing sensitive account details and that all necessary forensic information is gathered during the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information More ❯
Job title: Technical SupportSpecialist Are you passionate about science and problem-solving? Do you have a background in chemistry, physical sciences, or hands-on lab experience? If so, this is your opportunity to put your expertise to work in a dynamic, customer-facing role! Responsibilities: You'll More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Eclectic Recruitment
We are currently recruiting on behalf of one of our Cambridge based clients who are looking for an Application SupportSpecialist to join their team on a full time, permanent basis with options of hybrid working. Key responsibilities will include: Providing 1st line support for staff members … on bespoke, in-house applications, and escalating where necessary Providing training and support on systems to both technical and non-technical staff Working closely with the IT and Operations team to maintain and update software Working with large datasets and assist with data management across the company Ensure compliance More ❯
