3 of 3 Support Specialist Jobs in the East of England

Senior IT Support Specialist - Proactive MSP Role Supporting Multiple Clients Needham Market £35,000 - £45,000 Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal … next role. We're looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You'll play a key role in anticipating issues, improving systems, and ensuring our clients' technology runs smoothly and securely. What You'll Be Doing Providing proactive 2nd …/3rd line support across diverse client infrastructures Monitoring, maintaining, and optimising systems to prevent downtime before it happens Managing and improving client networks, firewalls, and security configurations Building trusted relationships with clients as a dependable, solutions-driven advisor Collaborating with a high-performing MSP team to deliver exceptional service and reliability What We're Looking For More ❯

Our blue-chip client is recruiting an IT Customer Support specialist to provide first-line support for technical and account queries, triaging tickets based on urgency and impact, setting clear priorities and escalating more complex issues. You will maintain accurate records of technical issues, and solutions provided, as well as expanding and maintaining service documentation and client … knowledge base through guides and online demonstrations. You will aid in the advancement of our clients support infrastructure and suggest improvements in processes. As you settle into the role, you will gain the opportunity to work with Development and QA teams around testing, low code tools and DevOps support. You will have at least 2 years of IT related … experience, excellent inter-personal and customer facing skills. Have solid IT support experience using Windows, AD etc. Any exposure to SQL would be beneficial. As this role is based onsite in Hatfield, you will ideally be within commutable distance. A starting salary of up to £30,000 plus benefits is on offer to the right candidate. More ❯

Overview Ref: 113444 2nd line Support/Level 2 Service Desk/On-site/6 months Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work More ❯