Sales Support & Customer Service Manager 4715 Hemel Hempstead Salary: £30,000 - £35,000 + yearly bonus Monday - Friday, 9:00am - 5:30pm We are recruiting for a Sales Support & Customer Service Manager to join a busy and growing office in Hemel Hempstead. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys supporting … Account Managers, and is confident managing a customer service team while delivering outstanding service. Reporting to the Operations Associate Director, you will oversee the customer service team, support sales activities, and manage the CRM system. You'll also take full ownership of the order fulfilment process while ensuring the highest standards of accuracy, service, and efficiency. What you'll … be doing Sales Support Provide proactive support to Account Managers in all sales activities. Prepare and distribute sales reports and dashboards. Support onboarding of new customers and ensure smooth handover. Liaise with marketing to keep sales materials and product information up to date. Identify and share upsell opportunities to achieve sales through service. Order Fulfilment Own the More ❯
IT Infrastructure SupportSpecialist - Systems & Patch Management Analyst We're seeking a detail-oriented and proactive Technical Infrastructure Analyst work an initial 3-month contract on our client's site in Suffolk. The candidate must therefore be a commutable distance Suffolk. This role is pivotal in maintaining the integrity, security, and performance of our client's enterprise systems. … You'll work closely with experienced Technical Analysts to apply patches, remediate vulnerabilities, and support life cycle management across both Windows and Linux environments. Key Responsibilities Patching & System Maintenance Install, configure, and maintain system software including operating systems and utilities. Apply security patches and updates in line with organisational policy and vendor guidance. Monitor patch compliance and report on … remediation progress. Vulnerability Management Investigate unauthorised access attempts and ensure compliance with relevant legislation. Collaborate with security teams to identify, assess, and remediate vulnerabilities. Support access control monitoring and incident response activities. Lifecycle & Infrastructure Operations Assist in the operation and control of IT infrastructure across hardware, software, and networks. Participate in change management processes for new or modified services. More ❯
Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely … process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users. You must have experience of supporting ERP Systems … and SQL Database and Workflow skills Core Responsibilities Enterprise (ERP) System Ownership & Support Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform . Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries. Manage technical escalations, system updates, and third-party More ❯
Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely … process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users. Make sure to read the full description below … if you are confident you meet all the requirements. You must have experience of supporting ERP Systems and SQL Database and Workflow skills Core Responsibilities Enterprise (ERP) System Ownership & Support Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform . Conduct in-depth investigation and resolution of system issues, including More ❯
leading IT services provider. This role is focused on supporting a managed service customer, ensuring their mobile estate is secure, compliant, and fully optimised. Key Responsibilities: Provide 2nd line support for mobile operating systems, escalating complex issues to 3rd line teams where required Manage device configuration, policy changes, and post-deployment support Work with tools such as Workspace … ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX Oversee incident queues, SLA adherence, and coordinate across technical and service teams Support the end-to-end mobile lifecycle, ensuring smooth delivery and strong stakeholder communication Key Requirements: Proven experience in a 2nd line support role, ideally focused on mobile endpoint management Hands-on knowledge of: Workspace ONE More ❯
time (37.5 hours per week) Clearance: Security Cleared or willing to undergo vetting We're seeking a 3rd Line Engineer with deep expertise in mobile device management (MDM) to support a major managed service customer. You'll play a senior role in delivering secure, large-scale mobile environments, ensuring devices are configured, compliant, and optimised using modern endpoint technologies. … Key Responsibilities: Lead the end-to-end enrolment, configuration, and in-life support of mobile devices (iOS & Android) Manage OS updates, device policies, and escalated incidents from 2nd line teams Work with tools such as Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX Oversee certificate creation/management and device onboarding/offboarding Liaise with internal … technical teams, 3rd parties, and customer stakeholders to ensure aligned delivery Ensure environments are secure, standardised, and compliant with enterprise requirements Key Requirements: Proven experience in a 3rd line support or senior mobile endpoint engineering role Strong expertise in Workspace ONE Unified Endpoint Manager managing large estates Hands-on experience with: Apple Business Manager JAMF ZTNA (Zero Trust Network More ❯
time (37.5 hours per week) Clearance: Security Cleared or willing to undergo vetting We're seeking a 3rd Line Engineer with deep expertise in mobile device management (MDM) to support a major managed service customer click apply for full job details More ❯
