to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND/LET More ❯
to-understand manner, to various-sized organisations. · Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯
and willingness to mentor juniors. Organized and process-oriented. Microsoft certifications are a bonus; we support skill development. Bonus Experience PowerShell scripting for automation. Experience with MSP platforms (e.g., Autotask, IT Glue). Knowledge of compliance standards like Cyber Essentials, ISO 27001, GDPR. Capabilities Needed Technical: Use technical knowledge to meet and exceed requirements, manage workloads within timelines and More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
CAE Technology Services Ltd
levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. Review of documentation (KBA's/Training/Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE REQUIRED EXPERIENCE Cisco Routers and Switching configuration and More ❯
