1 to 2 of 2 Chat Support Jobs in the East of England

Technical Support Manager – Life Science Permanent, full time Cambridge £ competitive, depending on skills, experience and background Role profile: This is a newly created role for a flourishing biotech organisation based in Cambridge who operate in the field of cell therapy and synthetic biology. The role of Technical Support … product range in the cell biology space. Set and make clear performance metrics and team goals to ensure excellence in relation to customer satisfaction. Support the team to resolve customer technical issues by ensuring timely and accurate response times. Put in place and maintain a ticket system to manage … and track customer enquiries. Create a knowledgebase of frequently occurring issues and offer solutions to support the team and customer. Close collaboration with R&D team, NPD, field application and product management teams to stay abreast of new developments relating to product portfolio. Maintain an up-to-date knowledge more »

Support Analyst, Service Desk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst …/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern … Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Luton. The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service more »