16 of 16 Remote/Hybrid Customer Experience Jobs in the East of England

Customer Support Executive | £28,000 per annum + benefits | Watford - Hybrid (2 days onsite) We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date … with accurate customer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team. Role and Responsibilities: Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

client a fast-growing company providing a SaaS solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software. You will handle support tickets create help content and work with tools like Gainsight PX to support customers. … working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Customer Support Specialist: Respond to customer inquiries via chat, email, and ticketing systems Troubleshoot and escalate product issues Create and update help articles ...

work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Software Support Specialist: Respond to customer inquiries via chat, email … ticketing systems Troubleshoot and escalate product issues Create and update help articles and tutorials Analyse user behaviour and support Customer Success using Gainsight Collect feedback to help improve the product and user experience Requirements for the Software Support Specialist: 2+ years in customer support, customer success ...

work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Software Support Specialist: Respond to customer inquiries via chat, email … ticketing systems Troubleshoot and escalate product issues Create and update help articles and tutorials Analyse user behaviour and support Customer Success using Gainsight Collect feedback to help improve the product and user experience Requirements for the Software Support Specialist: 2+ years in customer support, customer success ...

Technical Customer Service Advisor Bishop's Stortford/London £28,000 - £32,000 DOE Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day? We're looking for a Technical Customer Service Advisor to join a growing team … forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions. You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues ...

accountant tired of the traditional practice grind and ready to pivot into the exciting world of tech? Or are you an early-stage SaaS Customer Service Manager with exposure to finance and now looking for a role where you can own the customer lifecycle and make a measurable … provider shaking up the accounting industry with innovative solutions helping their clients eliminate the manual bottlenecks that accounting teams hate. As our clients new Customer Success Manager, you will be the ultimate trusted advisor for their accounting firm clients. This is a dynamic, high-impact hybrid role blending structured ...

Technical Customer Service Advisor Bishop's Stortford/London £28,000 - £32,000 DOE Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day? We're looking for a Technical Customer Service Advisor to join a growing team … forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions. You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything … unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). What you'll do The Account Manager, Multinational Customer is a desk based B2B sales role focussed on managing existing large global enterprise customers, delivering best in class account management, ensuring erosion ...

Developers and Product Teams Perform integration, compatibility and regression testing Support software releases and continuous improvement initiatives What we would like from you: Previous experience within a Software QA or Software Testing role Essential: Proven experience designing, writing and maintaining automated test scripts using Selenium. Strong manual … automated testing experience Experience testing web-based or SaaS applications Experience working within Agile environments Strong analytical, problem-solving and communication skills Excellent attention to detail This is a fantastic opportunity to join a growing business where your contribution will have a direct impact on product quality ...

agile manner, close to your customers and in a key position to learn about a range of products. Salary : Circa £64,000 depending on experience Dynamic (hybrid) working : 5 days per week on-site due to workload classification Security Clearance : Sole British Citizen only. Restrictions and/or limitations … making the platform reliable, resilient, and easier for the rest of the engineering team to build on. The work you'll do directly affects customer experience, engineering velocity, and overall product health. What we're looking for from you: Previous Software Engineering Experience Willingness to learn ...

commercially driven Business Development Manager to join our Sales team within the Sheet Plant division. This role is focused on retaining and growing key customer accounts across East Anglia. The successful candidate will build strong, long-term relationships with our most important customers, identifying opportunities to expand our packaging … contact for designated key accounts across East Anglia. Build trusted relationships with key stakeholders to understand their business needs, challenges, and packaging requirements. Monitor customer satisfaction and resolve any issues proactively to ensure long-term retention. Produce detailed account plans identifying opportunities to grow and develop our customers. Sales ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything … relationships as well as brand new engagements. We are looking for a true "Hunter" to identity and someone who is capable to build a customer relationships, awareness, trust and business value from scratch. This role will also require you to work closely with our Product, Solution Sales, Legal ...

senior decision-makers, delivering tailored data management and insight software solutions into Agri-food enterprises and driving profitable revenue growth while ensuring a seamless customer experience. This is currently offered as a fixed term contract to September 2027, but if sales targets are being met, a full-time position … including scoping, tendering conversations and delivery following a consultative sales approach. Achieve defined sales targets and build sustainable pipeline coverage for long term success. Customer Relationship Management Build and maintain trusted relationships with decision-makers and stakeholders, including C suite executives. Understand customer business models, risk environments, commercial ...