22 of 22 Remote Customer Experience Jobs in the East of England

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Job Description - Audience & Product Data Analyst (15635) We have a brilliant opportunity for an Audience & Product Data Analyst to join our Customer Data team on a permanent contract, based in Luton. (Hybrid Working) This exciting role will be responsible for creating the audiences, segmentations and customer attributes required … for marketing, reporting, customer engagement across operations and service, web and app personalisation and media planning. The Customer Data team is responsible for enabling the business with the customer data and insight it needs, when it needs it. The team has access to lots of customer … to the team Significant experience working in a direct to consumer business. A good knowledge of e-commerce and customer experience (CX) is essential. Strong SQL and/or Python skills with a proven ability to analyse and develop customer data from very large data sets. More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

Seed Warehouse, Hertford, UK Salary: up to £75,000, depending on experience. Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director. Why we are hiring We are embarking on a … new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing … of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc. Experienced creating user stories and product backlogs The ability More ❯

in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in implementation of residential property, student accommodation, or block management systems, including customer journey mapping Hands-on experience with CRM solution or … residential property software management platforms Background in sales and customer experience systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll … work cross-functionally to design customer journeys, map processes, and deliver a cohesive experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to configure solutions, deliver training, manage project timelines, and provide support post-implementation. Your remit will include quality More ❯

The Seed Warehouse, Hertford, UK Salary: up to £50,000, depending on experience About the role Zoocha is seeking a Senior UX Designer to join our growing cross-functional Experience Team. We’re looking for someone who can help to inform the strategy and design process by driving … expected. Why we are hiring We are embarking on a phase of significant internal positive change at Zoocha, building out our creative, strategic, and experience capabilities to complement our industry-leading Drupal design and build offering. Your remit We’re looking for a real team player who’s able … paired with a strategic, consultative mindset Ability to take a project from a brief, translating problems into practical solutions Proficient at creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc You must have a strong UX process, with an More ❯

this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key … Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as … of the business. As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis. If you're ready to make a real impact in a dynamic, customer-focused More ❯

by supporting the health and performance of their environments through our subscription-based services. If you're ready to make an impact and support customer success, apply today at . Who are we? Esri UK sells the world's leading geospatial software, ArcGIS and we provide a wide range … on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the delivery of planned activities and coordinate changes to services. … this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

support a major eCommerce re-platforming project, alongside other digital transformation initiatives. The successful candidate will play a vital role in ensuring high-quality customer experiences across their online platforms by executing comprehensive test plans and supporting product releases. While the role is office-based near Preston, there is … testing during pre- and post-release Maintain and improve regression and campaign testing processes Work closely with internal stakeholders and third-party partners Ensure customer experience remains a key focus throughout testing Candidate Profile: Essential: Proven experience in software testing within an eCommerce environment Strong knowledge of … processes Exceptional attention to detail and a methodical approach Highly organised, proactive, and collaborative Excellent communication skills Genuine interest in digital products and user experience Desirable: Familiarity with CommerceTools or similar platforms Experience working with microservices and tools such as JIRA Automation testing knowledge Relevant qualifications (e.g. ISTQB More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … Act as a strategic advisor to clients, providing insights on IT solutions and project roadmaps Main requirements for the successful Head of Projects: Proven experience in a senior project management role within an MSP or IT services company. Strong leadership and team management skills, with a track record of … IT projects. Expertise in project management methodologies (PMP, PRINCE2, Agile, etc.). Excellent stakeholder management and communication skills. Strong financial and commercial acumen, with experience in budget management. Technical understanding of IT infrastructure, cloud computing, and cybersecurity solutions is a plus. What we offer in return to the successful More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … Act as a strategic advisor to clients, providing insights on IT solutions and project roadmaps Main requirements for the successful Head of Projects: Proven experience in a senior project management role within an MSP or IT services company. Strong leadership and team management skills, with a track record of … IT projects. Expertise in project management methodologies (PMP, PRINCE2, Agile, etc.). Excellent stakeholder management and communication skills. Strong financial and commercial acumen, with experience in budget management. Technical understanding of IT infrastructure, cloud computing, and cybersecurity solutions is a plus. What we offer in return to the successful More ❯

streaming using tools like AWS Redshift, S3, and Kafka. Lead efforts in acquiring, storing, processing, and provisioning data to meet evolving business requirements. Perform customer behaviour analysis, gaming analytics, and create actionable insights to enhance customer experiences and revenue streams. Collaborate with stakeholders to deliver visually compelling reports … be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table 5+ years of experience in data engineering roles, with a proven ability to lead and mentor a team. Expertise in SQL, Python, and R. Strong proficiency in AWS … technologies such as Redshift, S3, EC2, and Lambda. Experience with Kafka and real-time data streaming technologies. Advanced skills in building ETL pipelines and integrating data from APIs. Familiarity with data visualization and reporting tools like Tableau. Exceptional analytical skills and a strategic mindset. Strong knowledge of data security More ❯

for aviation and make travel better by empowering the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience. Data is at the heart of everything we do. We are headquartered in the UK, with operations in the USA, Denmark, France, Germany … to engineering development activities Keeping up to date with relevant technologies and best practices IF YOU HAVE: Strong interpersonal and communication skills Demonstrates a customer-centric mindset Experience of running 1-2-1 meetings and yearly reviews with team members Strong background in hands on software engineering role … e.g., .NET engineer) Experience with MS SQL, Snowflake or equivalent SQL database technology Experience in Continuous Delivery (CI/CD) best practices Experience in applying appropriate automation testing tools and frameworks (Unit, Component, Integration, Feature tests) Experience in applying Agile methodologies (any of these: Scrum, Kanban More ❯

products. Main Areas of Responsibility: The Principal Software Development Engineer will work to design and refine required features, proposing alternative solutions to improve both customer and developer experience. They will acquire and maintain a solid understanding of the product domain to ensure solutions meet customer needs and provide … activities will be required. General Responsibilities: Work with the Software Lead, Development Managers, and peers to design and refine features, proposing improvements to both customer and developer experience. Understand the needs of different project delivery stakeholders, such as hardware developers who may require early prototype support, production test developers … Software Deployment for Multiple Platforms (Essential) Knowledge of Algorithms/Data Structures (Desirable) Scripting Languages - PowerShell & Bash (Desirable) Embedded Linux - Linux Device Drivers (Desirable) Experience: Proven experience in C++ software development, ideally in a principal, senior or technical lead role. Strong understanding of software architecture and design patterns More ❯

products. Main Areas of Responsibility: The Principal Software Development Engineer will work to design and refine required features, proposing alternative solutions to improve both customer and developer experience. They will acquire and maintain a solid understanding of the product domain to ensure solutions meet customer needs and provide … activities will be required. General Responsibilities: Work with the Software Lead, Development Managers, and peers to design and refine features, proposing improvements to both customer and developer experience. Understand the needs of different project delivery stakeholders, such as hardware developers who may require early prototype support, production test developers … Software Deployment for Multiple Platforms (Essential) Knowledge of Algorithms/Data Structures (Desirable) Scripting Languages - PowerShell & Bash (Desirable) Embedded Linux - Linux Device Drivers (Desirable) Experience: Proven experience in C++ software development, ideally in a principal, senior or technical lead role. Strong understanding of software architecture and design patterns More ❯

for UK&I working in collaboration with other channel marketing managers from the Retail and Online Sales Organisations to drive growth, brand awareness, and customer engagement. You will sit within the UK&I Marketing team, working closely with cross functional teams, along with external suppliers to ensure our product … launches are supported with best-in-class execution and customer experience. You will be an excellent communicator, with the ability to work across multiple projects at any one time, coordinating with diverse and geographically dispersed teams, supporting our key campaigns and strategic focus areas. The role requires close collaboration … and aligned marketing approach across all Anker sales channels Plan and implement digital campaigns, promotions, and content strategies to boost sales and enhance the customer journey Leverage data and insights to optimise performance marketing activities across paid, owned and earned media channels Work with cross-functional teams, including brand More ❯

for UK&I working in collaboration with other channel marketing managers from the Retail and Online Sales Organisations to drive growth, brand awareness, and customer engagement. You will sit within the UK&I Marketing team, working closely with cross functional teams, along with external suppliers to ensure our product … launches are supported with best-in-class execution and customer experience. You will be an excellent communicator, with the ability to work across multiple projects at any one time, coordinating with diverse and geographically dispersed teams, supporting our key campaigns and strategic focus areas. The role requires close collaboration … and aligned marketing approach across all Anker sales channels Plan and implement digital campaigns, promotions, and content strategies to boost sales and enhance the customer journey Leverage data and insights to optimise performance marketing activities across paid, owned and earned media channels Work with cross-functional teams, including brand More ❯

in providing leadership, guidance, and structure to both Business Stakeholders and Technology Service Partners, ensuring the delivery of exceptional IT services that enhance our customer experience. As part of a transformation programme into a standalone PLC business, this is a great time to join us and be part of … certification, V3 or V4 is preferred but not essential to manage the full service lifecycle effectively, from design to transition to continuous improvement. Working experience of ITSM tooling, preferably ServiceNow Proven track record of working with an outsourced delivery model for service. Working experience of Jira and Confluence More ❯

experiencing an exciting period of transformation. They are searching for a Senior Product Manager to own one of their core platforms that powers their customer experiences across Europe This platform launched in Q1 this year, and you'll work in a complex and matrixed environment to build feature enhancements … the opportunity to build/suggest new financial products and explore initiatives like offering subscriptions based pricing! So, who are they looking for? Proven experience as a Product Manager in tech driven, product-led businesses. Desire to make an impact and take initiative A desire to work within a … technical, "engine under the hood" role. Experience with API's and platform products would be beneficial What's in it for you? You'll be joining a talented team of Product Managers who are pioneering product across the business. They have a fantastic collaborative and inclusive culture, with exciting More ❯