1 to 25 of 51 Customer Experience Jobs in the East of England

About Optoma A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience. The Optoma Group has regional headquarters in Europe, the USA, and the Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners … business stakeholders to understand their requirements, priorities, and challenges. Advocate for the adoption of technology solutions that drive business value, improve efficiency, and enhance customer experience. Implement processes and procedures for managing changes to applications, including software updates, patches, enhancements, and migrations. Minimize disruption to business operations while ensuring … for money is obtained. Support teaching and learning by providing technical assistance to staff, particularly if any equipment malfunctions. About You Key Skills and Experience Essential : Bachelor's degree in Computer Science, Information Technology, or a related field. Experience as an Application Manager or similar role, with NetSuite more »

Ensuring that solutions developed are fit for purpose and provide appropriate business value. Analysing and defining test approaches and strategies to ensure the best customer experience. What we are looking for: 3+ years of experience in building software products Experience working with React.js and React Native GraphQL … AWs cloud services, Docker. Experience working with SQL and NoSQL databases JavaScript, HTML and CSS experience Understanding of web development, code structure, reusability, accessibility and security. Knowledge of PHP would be a bonus. A couple other reasons to apply: Breakfast and Lunch is prepared by their team chef. more »

public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Is this You? Key Responsibilities … in line with the agreed budget Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate Maintain ongoing communications with all stakeholders including … line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders. Requirements: Essential: Experience of managing projects and programmes that involve significant business change Experience of delivering software development projects to external customers Project management experience more »

for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader more »

annum (pro rata for part time). What we are looking for We are looking for a dynamic Digital Transformation Manager to join our Customer Experience team. The successful person will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About … change will be paramount. You'll be at the forefront of our digital projects, actively participating in their delivery. Your hands-on approach and experience in practical application of skills and knowledge will be crucial. This role requires not just overseeing, but also diving deep into the tasks at … hand, driving the change needed, and being a part of the solution. Your qualifications and experience in project management will be valuable, but it's your hands-on approach and ability to work as part of a complex project environment that will truly make a difference. Key to the more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

reputation as an employer, with many long-term employees and an employee engagement score of 88%. Our mission: To deliver an outstanding client experience every day, by creating a great place to work. What could you learn? We have our own, bespoke, City and Guilds accredited training centre. … to communicate effectively with a wide variety of people at different levels and will understand the importance of and be able to demonstrate excellent customer service at all times. What do you need to have? A practical mind with building site experience would be an advantage, but is … the safeguarding requirements of our customers, many of whom are schools or hospitals, we complete confidential criminal record checks on all roles that attend customer sites. If you are successful, you will be required to complete an advanced DBS check. We strictly follow the DBS code of practice and more »

core role is to proactively manage the customers journey from planning, arrival, quality of work through to Invoice/Claim closure. Ensure that the customer service Team, Supervisors, Parts Team and Technicians are working in line with the standard OTI process. Ensuring that service and repair work is completed … to time and quality standards and all invoice/claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performance Management of the team is a key … dealing with employee issues on a day to day basis. In Particular: Provide focused management to the service department team, to ensure an excellent customer experience. Ensure processes are adhered to at all times. Carry out regular process reviews with your Dealerpoint Manager to identify operational issues/discrepancies more »

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our … and automation solutions within a port environment, equipment includes, Rubber Tyre Gantry, Automated Stacking Cranes to name but a few. Continuing to support our customer's needs we are recruiting an electrical engineer, preferably with a port or heavy, industrial engineering background. Knowledge and experience of PLC and … drives experience is preferred. The successful candidate will after training, perform the commissioning, installation, and longer-term support of this equipment. The role will be specific support for key customers in the Suffolk region with a longer-term potential of other customers in the southeast of the UK. We more »

a Difference Together. As a truly people focusedbusiness, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We'll support you with fantastic toolsand training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real … re great with people? Our recent trainee recruits have come from industries like retail, hospitality, beauty and driving roles with a passion for great customer service, or for cars. We are open to applications from people across many different industries or at any stage in life and we have more »

a Difference Together. As a truly people focusedbusiness, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We'll support you with fantastic toolsand training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real … re great with people? Our recent trainee recruits have come from industries like retail, hospitality, beauty and driving roles with a passion for great customer service, or for cars. We are open to applications from people across many different industries or at any stage in life and we have more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Peterborough with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab Playwright … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

platform provides innovative solutions to streamline operations, enhance property management, and facilitate data-driven decision-making. They are seeking a dynamic and experienced Lead Customer Success Manager to join the business. Job Overview: As the Lead of Customer Success, you will be responsible for developing and leading the … outcomes through the use of the company's technology, driving adoption, satisfaction, and retention. This role requires a strategic thinker with a passion for customer advocacy and a track record of building successful customer success teams and processes. Key Responsibilities: Strategy Development: Develop and implement a comprehensive customer success strategy aligned with company goals and customer needs. Team Leadership: In the future, recruit, mentor, and lead a high-performing customer success team, fostering a culture of excellence and customer-centricity. Customer Onboarding: Design and oversee an effective onboarding process to ensure customers are more »

. We are looking for someone to show great passion and care for our retailers and colleagues, wanting to provide them with a great customer experience when they are having technical difficulties, and at points, to be the voice of the retailer. What will you be doing? This … technical development of the people within the team, creating an environment where commitment and morale are high. What would we like from you? Previous experience of managing a team of Support Analysts Proven experience of demonstrating team performance, and driving improvements, through accurate MI reporting and KPIs Experience of querying and analyzing data to determine product heath and trends Experience supporting a complex enterprise environment, ideally within a Windows and SQL Server environment, and experience of connected retail devices A logical approach to problem solving and the ability to coach/mentor/direct others more »

tactical & strategic projects across process, people & technology, as well as risk & regulatory changes. To be considered for the opportunity, applicants must have the following experience: Proven experience in Business Process Improvement Excellent process mapping & route cause analysis skills Lean Six Sigma Green Belt certified (minimum) Strong project management … skills Ability to manage multiple, concurrent projects Exemplary stakeholder management skills Financial Services experience (Insurance ideal) This is an excellent opportunity for a career motivated and passionate process improvement specialist to join a distinguished and successful organisation, offering the opportunity to deliver real change across the business. You will … Sigma principles, change management skills, VSM, 6S etc) to embed continuous improvement across the business, with the overall aim of optimising business processes, improving customer experience & increasing operational performance. It must be stressed that only applicants certified to Lean Six Sigma Green Belt level, with Financial Services exposure more »

days per week in Hertfordshire Duration: 9 month Fixed Term Contract (scope for permanent opportunity) Are you a strong, generalist Procurement Manager, with experience in IT Categories? This is an excellent opportunity to join a 'Greenfield' Procurement operation, taking a key role in supporting business-critical procurement projects, in … a fast-paced, transformation environment. Our client is a multi-national entertainment business who are developing groundbreaking technology to improve customer experience and engagement, and with an ambition to build one of the UK's most diverse and inclusive working environments. This is a blended strategic and hands … with the business to ensure robust relationships are in place, and that they understand the new model. Requirements: 5 years' Indirect and Direct Procurement experience, with some IT experience. Strong experience selecting, onboarding, and managing suppliers. Experience drafting, negotiating and managing supplier agreements. Excellent relationship management skills more »

The role liaises closely with the team of software engineers, acting as the quality champion. This role has a direct impact on the GHX Customer Experience, by allowing a smooth software product implementation and functioning for GHX customers. Your profile: Above everything, you will have the desire to … succeed and demonstrate the enthusiasm and energy to inspire and influence those around you. Continuous learning will be part of the experience with us so we don’t expect you to arrive knowing everything, but the following competencies will enable you to be successful in this role: Up to … years’ experience of commercial software development Proven ability to provide test coverage of APIs and User Interfaces in a fully automated manner Technical Requirements: Knowledge of a programming language such as Java/Javascript Experience of working in an agile environment and comfortable working in short iterations with more »

digital platforms, including eContracts, eSignature, Digital Document Management, Vehicle Data & Residual Value Services used by other product teams to create seamless end-to-end customer journeys.🚘💓 You'll work with a global team in a complex and matrixed environment to deliver innovative digital solutions that make the commercial customer experience across European markets easy and enjoyable. 👪 🔎 So, who are they looking for?.... Proven experience as a Product Manager in tech driven, product-led businesses. Desire to make an impact and take initiative A desire to work with "the engine under the hood" 👉 What's in more »

annum (pro rata for part time). What we are looking for We are looking for a dynamic Digital Transformation Manager to join our Customer Experience team. The successful person will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About more »

potential of neural computing to the highest performance in most data-intensive applications. Neubla is made up of people with expertise and lots of experience in many different fields such as AI, semiconductor design, and compilers. At Neubla, you can work in a rapidly changing environment where your new … ideas will become innovative products, services, and customer experiences, working with talented colleagues. Neubla offers a competitive package with benefits, including health insurance, a pension scheme, employee wellness support, and a variety of snacks in the office! Summary Want to use your programming skills creatively to innovate NPU designs … functional issues in design verification flows Develop systems and performance analysis tools necessary for performance correlation and verification workflows Qualifications Masters, PhD, or equivalent experience in Computer Engineering, Electrical Engineering, or related field Strong problem solving and analytical skills Strong programming skills with good understanding of object oriented languages more »

potential of neural computing to the highest performance in most data-intensive applications. Neubla is made up of people with expertise and lots of experience in many different fields such as AI, semiconductor design, and compilers. At Neubla, you can work in a rapidly changing environment where your new … ideas will become innovative products, services, and customer experiences, working with talented colleagues. Neubla offers a competitive package with benefits, including health insurance, a pension scheme, employee wellness support, and a variety of snacks in the office! Summary We're looking for an exceptional individual with a passion to … performance issues in design verification flows Develop systems and performance analysis tools necessary for performance correlation and verification workflows Qualifications Masters, PhD, or equivalent experience in Computer Engineering, Electrical Engineering, or related field Knowledge of on-chip bus protocols such as AMBA, coherency flows, interconnects, memory subsystems Demonstrated ability more »

AI accelerators. You will have the opportunity to work in a rapidly changing environment where your new ideas will become innovative products, services, and customer experiences. They are a successful, growing business, offering the chance for an engineer to progress their career and achieve future aspirations. They provide a … also analyse various ML and HPC benchmarks and applications, developing and applying new optimisations. What's required for this ML Compiler Engineer position? Extensive experience in compiler development Generating compiler back-end code Parallel programming experience - OpenCL, CUDA, OpenMP etc Experience with Assembly, binary, runtime, operating system more »

days per week in Hertfordshire Duration: 9 month Fixed Term Contract (scope for permanent opportunity) Are you a strong, generalist Procurement Manager, with experience in IT Categories? This is an excellent opportunity to join a 'Greenfield' Procurement operation, taking a key role in supporting business-critical procurement projects, in … a fast-paced, transformation environment. Our client is a multi-national entertainment business who are developing groundbreaking technology to improve customer experience and engagement, and with an ambition to build one of the UK's most diverse and inclusive working environments. This is a blended strategic and hands … with the business to ensure robust relationships are in place, and that they understand the new model. Requirements: 5 years' Indirect and Direct Procurement experience, with some IT experience. Strong experience selecting, onboarding, and managing suppliers. Experience drafting, negotiating and managing supplier agreements. Excellent relationship management skills more »

days per week in Hertfordshire Duration: 9 month Fixed Term Contract (scope for permanent opportunity) Are you a strong, generalist Procurement Manager, with experience in HR and Professional Services Categories? This is an excellent opportunity to join a 'Greenfield' Procurement operation, taking a key role in supporting business-critical … procurement projects, in a fast-paced, transformation environment. Our client is a multi-national entertainment business who are developing groundbreaking technology to improve customer experience and engagement, and with an ambition to build one of the UK's most diverse and inclusive working environments. This is a blended … with the business to ensure robust relationships are in place, and that they understand the new model. Requirements: 5 years' Indirect and Direct Procurement experience, with some HR and Professional Services experience. Strong experience selecting, onboarding, and managing suppliers. Experience drafting, negotiating and managing supplier agreements. Excellent more »

It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device! What You Can Expect Type - FTC until … Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and delivering high standards of customer satisfaction and continually enhancing processes. … Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. Experience of creating more »