1 of 1 Remote/Hybrid Customer Journey Map Jobs in the East of England

leads the development of audience personas, governs content quality and lifecycle management, and delivers intuitive, scalable self-service tools across internal and customer platforms. By streamlining processes, embedding automation, and maintaining robust governance, the role enhances operational efficiency and platform reliability. It also leads successful adoption of digital … approvals). Own the information architecture and navigation for SharePoint hubs and the Document Library; ensure content is findable, logically structured and version‐controlled. Map and streamline workflows for content publishing, product updates, promotions and campaign enablement. Implement approvals and SLAs; automate repeatable steps (notifications, tagging, archiving). ...