18 of 18 Remote/Hybrid Customer Service Jobs in the East of England

dont just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt … complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, were looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership ...

partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate … 12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding ...

platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding … customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password ...

client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours … along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management ...

options available (3 days in office, 2 days WFH) Salary: £30,000 - £33,000 dependent on experience Job Reference: 35968 Polytec are seeking a Customer Support Coordinator to join our Cambridge based client, a global leader in luxury audio technology. The successful candidate will deliver high-quality technical … customer support to distributors, dealers, and end users worldwide. This role combines hands-on technical troubleshooting with professional customer communication, supporting a premium brand whose products are installed in high-value residential environments globally. Responsibilities * Support, guide and train Level 1 and Level 2 Call Centre Agents ...

Macclesfield ! As a key member of the global account team, the Senior IDM Program Coordinator plays a critical role in delivering high-quality, attentive service for Identity Management (IDM) services and providing Vendor Management System (VMS) related support for KellyOCG’s global strategic MSP client. This customer-focused … role will ensure smooth operations for end users worldwide by managing both technical and user-related queries with strong attention to detail, maintaining excellent service standards. Working in a fast-paced and dynamic environment, the Senior IDM Program Coordinator is responsible for troubleshooting complex issues, guiding stakeholders through system ...

technology platforms within the London Market Insurance sector, gaining valuable experience to build a successful IT career. This role combines technical problem-solving with customer service, supporting an insurance claims platform and delivering exceptional user experiences. Key Responsibilities Provide first-line application support via phone, email, and ITSM … SLAs. Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including API-related problems. Triage and prioritise service requests and incidents, balancing routine tasks with advanced application queries. Support onboarding activities, including account setup and access permissions. Deliver excellent customer service ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment. The role involves supporting multiple client organisations across Windows … resolution. You will work in a fast-paced, client-facing environment, delivering high-quality technical support, adhering to SLAs, and contributing to continual service improvement across a diverse customer base. Key Responsibilities Provide technical support to end users across Windows 10/11 and Microsoft-based systems ...

contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst … room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets ...

client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range … across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues ...

senior engineers Strong communication skills, both verbal (phone and in person) and written Good problem-solving abilities and attention to detail Confident, professional, and customer-focused attitude Ability to work as part of a team in a hybrid environment Desirable Skills (Not Essential) Basic understanding of computer hardware … operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world IT systems across multiple ...

help desk team and work in a varied and busy professional environment. The Business: Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team. Recognised as the longest established MSP in the area … insurance for all staff. Personalised ‘Development Plan’ allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases. Flexible & Remote Working - Once ...

will play a vital part in ensuring services are delivered efficiently, accurately and in line with legislation, while maintaining a strong focus on customer service and continuous improvements. What will you be doing - The administration of Housing Benefits, Council Tax and National Non-Domestic Rates - System administration - Managing … staff working in different disciplines, across different sites and from home - Ensuring all performance targets are achieved - To support the shared service managers in all aspects of the shared service functions and operations - And all other relevant duties required for the operation of the shared service What ...

business that delivers customised networking and technology solutions that ensure seamless connectivity and robust infrastructure for businesses of all sizes. Our commitment to exceptional service, continuous professional development, and technological advancement creates lasting value for our clients. We prioritise collaboration with our customers, working closely to understand their unique … security systems. This position offers flexible hybrid working, allowing you to work from home when not completing installations or call-out work at customer sites. What we are looking for: We are searching for an enthusiastic individual with a can-do attitude to support our clients, ensuring we exceed ...

commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. Purpose To ensure the quality of customer applications through manual and automated testing Duties Develop and enhance Selenium test suite, both by creating new tests and refining existing ones. Implement upgrades to the Selenium test framework to ensure optimal ...

needed. EDUCATION AND EXPERIENCE A degree or equivalent qualification in Business Administration or a related field is highly preferred. Previous experience in a customer service, membership support, business development, or administrative role required. Experience working in a professional association, trade organisation, membership-based organization or smart home industry ...

APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support … Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support ...