1 to 25 of 316 Customer Service Jobs in the East of England

dynamic and rapidly expanding business based near Ipswich. You will have the chance to join a thriving organisation as we seek to enhance our customer support team. As a Application Support Analyst/UAT Tester, you will play a crucial role in delivering exceptional service to our nationwide … Additionally, you will gain experience in User Acceptance Testing (UAT), verifying that system functionalities operate correctly. We are looking for a candidate with strong customer service experience, a genuine passion for IT, and excellent written and verbal communication skills. Having prior experience supporting logistics software such as Destin8 more »

collaborative environment? On offer is a fantastic opening to join a leading company in laboratory instrumentation and services, renowned for their innovation and exceptional service, this is a fantastic opportunity to join a supportive environment that prizes professional growth and offers full training on their unique product. In this … assist with housekeeping duties and oversee stock operations, ensuring accurate inventory management and coordinating with engineers. You'll also manage the loan database, organize customer loans, and aid in administrative tasks like processing quotes, vendor invoices, and handling repairs. This role would suit an Administrator looking to join a … in a supportive and collaborative environment. The Role: Excel, sales support, and procurement. Oversee stock operations and coordinate with engineers. Manage loan database, organize customer loans, and assist in administrative tasks. The Person: Organized with keen attention to detail. Strong communicator with a customer-centric approach. Administrative background more »

project execution. Coordination: Manage onsite logistics requirements, including MHE, storage, and transportation (Air, Land, Sea) for domestic and international projects. Client Focus: Provide excellent customer service and account management to ensure client satisfaction. Tender Management: Support RFQ and Tender requests, contributing to competitive proposals. Reporting: Generate project, stock … and progress reports, as well as issue programs and schedules. Financial Management: Handle COD Accounts, supplier invoices, customer invoicing, and financial reporting. Customs Management: Manage import and export procedures, including ATA Carnet, T1/T2 documents, and customs formalities. About You Experience in leading logistics projects, focused on hotel more »

inside IR35. As a result, this role is suited to umbrella contractors only. Working as a Desktop Support Engineer, you will provide and maintain service continuity for the clients desktop technology and resolve any technical issues that may occur, all within contractual agreements. We are looking for people who … are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. more »

inside IR35. As a result, this role is suited to umbrella contractors only. Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client's desktop technology and resolve any technical issues that may occur, all within contractual agreements. We are looking for people … who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. more »

customers by providing Technical Support . Monday to Friday 8:00am - 5:00pm. Annual salary £35,000-£45,000. Duties: Provide technical support to customer, trouble shooting, assisting with technical issues Provide on site support , as well as remote support to customers Oversee the technical support team, act as … and Clients Benefits: Opportunities of progression Salary £35,000-£45,000 Health & wellbeing programme Sick pay Free parking Experience required: UK Drivers License Strong Customer Service skills Microsoft Azure Infrastructure Networks, Azure server virtualisation, Debian Linux - Previous use of these packages would be useful, but they can assist more »

We currently have an exciting opportunity for an Apprentice Service Engineer to be part of our Nationwide Platforms Apprenticeship Scheme. As Apprentice Service Engineer you will be working with our Engineering team at our local depot. Our apprenticeships give you the unique opportunity to learn, work and gain … Employment if successful to start in October/November 2024. Responsibilities include: - As a participant of the Nationwide Platforms Apprentice Training programme, the Apprentice Service Engineer will be developed to fulfil the role outlined as part of a structured training programme and have the opportunity to work on one … of Europe's largest construction sites Support the Location Service Manager in the effective running of the Depot Workshop. Carry out pre delivery inspection (PDI) of machines at depot or on site as required and in conformance with manufacture' specification, company policy and the regulations affecting the use. Repair more »

required to work on site in central Luton 2 days a week. The Role: To respond to tickets, investigate, diagnose and resolve infrastructure alerts, service requests etc. providing exceptional customer service. Ensure the prompt and thorough resolution of security incidents. Manage complex access management/permissions requests etc. … experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre/Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring more »

a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

Technical Field Engineer c45k + car + benefits South East ABJ7088 As a Technical Field Engineer and part of the global customer services team with a mechanical or fabrication engineering background, you provide engineering support to the food manufacturing customers who process the products. The technical Field Engineer as … part of the customer focussed team will support with technology/engineering-based advice and problem-solving expertise to act as the prime field-based linkage, to help ensure delivery of key strategic business objectives on standards of the product. Location REMOTE working - UK wide customer sites. - fix … out overhaul, maintenance of seamers and cappers within our customers factories Act as the interface in identification and resolution of issues with regards to Customer and/or Consumer complaints, maintaining a high level of communication and professionalism with the customer. Support customers with improving line efficiencies and reduce more »

organisation. As a key members of the Fleet Aftermarket team, we are looking for experienced professionals with a passion for building relationships and enhancing customer service. We are looking for real Go-getter attitude. You thrive on Problem Solving, never accepting face value, but get to the root cause … The Role As the fleet market becomes increasingly competitive on product and price, Ford Fleet will continue to strive for differentiation through excellence of service to fleet customers, and in particular CV fleet customers. Fleet Aftermarket plays a vital part in providing the reassurance and convenience of professional aftermarket … the banner of Ford Pro. As the link between Fleet Sales and FCSD, the Fleet Aftermarket team have 3 key business goals: Supporting Fleet customer satisfaction and sales loyalty Supporting FCSD Service growth, by driving service work into Ford Authorised Repairers Supporting FCSD Parts sales, by driving more »

Experience of leading spatial data integration projects across a variety of business systems - Reliable flexible and responsive with the ability to react to changing customer service demands - Good communication skills to transfer information to both technical and nontechnical customers (internal and external) GIS Officer - Benefits: - Flexible working - Childcare more »

office based in Borough, hosting a great coffee machine and a rooftop terrace Vitality health, to make sure you are at your best Monthly service desk bonuses Hot skills bonuses for successfully passing exams About Wanstor Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in … large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support. Wanstors clients provide a wide variety of fascinating opportunities for motivated technical … staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our more »

purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 1000 people who are dedicated to delivering exceptional quality and service to our customers. MM Flowers values and behaviors form the basis of our culture and are a guide to the way we work as … and legislative requirements by standardizing operational technical documentation and SOPs, ensuring they are easy to understand, use, current and compliant. Stakeholder Management - Build effective customer relationships, communicating clearly with all company stakeholders, managing expectations as required. Work closely with L&D colleagues and SMEs to gather all necessary information …/7 Helpline, 365 days a year for anyone who is working or has worked within the grocery trade, regardless of length of service providing emotional and practical support to help through a difficult time We celebrate diversity by running a calendar of events throughout the year. We have more »

respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … What we're building We now need an Risk & Controls Analyst to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering … market-leading service excellence for our customers and advisers. Job summary • Part of a team of First Line Risk professionals focusing on all things 'Risk & Control' and supporting Customer Services. • Providing oversight, support and guidance on risk & control, across a variety of teams, products, legal entities and locations more »

SG2, SG3, SG4, SG5, SG6, SG7, SG12, SG13, SG14, SG15, AL7, AL8, AL9, AL10, EN6, EN7, EN8, EN10, EN11 Join our team of Field Service Engineers (internally youll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average£4,700) and … performance-based commission of£2,500. Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program … days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults and delivering great customer service Diagnose errors and technical problems and determine appropriate solutions Document processes and follow company standard procedures and protocols Collaborate with the technical more »

respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … to third party customers. Job Summary: The COO function of Canada Life UK is a key part of the business, providing Customer Services, IT, Business Change and Procurement services across the Canada Life divisions. Within the COO Office, the first line risk team are responsible for managing the division … Risk reporting to the relevant boards, as required under incoming Consume Duty regime. You will also ensure that Conduct Risks and material deficiencies in customer outcomes, as reported in our conduct risk framework are reported, escalated, managed and remediated within the Conduct framework. Job Responsibilities: 1) Conduct Risk Framework more »

purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers. MM Flowers values and behaviours form the basis of our culture and are a guide to the way we work as … systems, processes and procedures providing technical support for the operational teams while maintaining and promoting technical and quality standards in line with business and customer needs. Assessing stems/bouquets against the specifications to demonstrate quality performance of MM Flowers and its growers. Reporting Results back to growers and … internally drive continuous improvement. Use inspection process and data to support growers/suppliers deliver consistent raw materials and service to MM. Accurate assessment of raw material inspected. Accurate recording of findings with supporting photographic evidence where visualisation adds value to inspection data. Complete and send grower/supplier more »

the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About the Role: As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite and remotely … managing all support requests through to resolution whilst building relationships with our internal customers. Principal Accountabilities: Being first point of contact for all inbound service requests raised by various communication channels. Initial triage and prioritisation of new support calls and escalating to 2nd/3rd Line to ensure a … timely resolution and closure Appropriately logging service requests and dealing with password resets, processing new user requests, account changes, deletions, installing new equipment and undertaking office moves Diagnose and resolve basic issues with laptops, desktops, mobile phones and printers Identify and troubleshoot basic network issues Provide support for standard more »

Pirtek Ipswich are looking for a Mobile Hydraulic Field Service Technician to join their team based in Ipswich . You will be working on a full-time, permanent basis. The Mobile Hydraulic Field Service Technician role: We are expanding our team and are seeking an outgoing and competitive … Mobile Hydraulic Field Service Technician, servicing on site hydraulic hoses replacements. We are looking for a self motivated person who can work well as part of a team. We would prefer experience in a mechanical plant or engineering background and will offer training for the right person. Our technicians … must have a flexible approach to working hours - once you have undertaken training and progressed to the role of Field Service Technician you will be required to participate in a standby rota to provide 24-hour operational service throughout your local area i.e., one day per week and more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills - this role is … largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them more »

BT, ITV, and Kurt Geiger, you will have plenty of opportunities for career growth throughout your time here. Youll work towards your Level 2 Customer Service Practitioner qualification, have 1-2-1 Monthly Sessions(via Teams)with your Tutor, and spend 6 hours a week on apprenticeship work … e.g., assignments, study, training etc. Day to day, you will: Provide customer support for technical and course issues. Communicate with clients and users regarding support requests, giving advice to resolve issues. Raise cases on Salesforce CRM when escalation is required. Manage cases up to the point of resolution. Close … cases on CRM once complete. Customer care calls. Operate HubSpot chat function assisting with user, client, and prospective client enquiries. Manage IOSH Working Safely course. Obtain candidate scores from Shine. Collate candidate details/scores to record/submit on the IOSH portal for issue of certificates and passports. more »

Role: Asset Maintenance Solutions Field Service Engineer Contract: Permanent Location: Southend-on-Sea As a Briggs Asset Maintenance Solutions Field Service Engineer, you will be responsible for. Adhering to safety guidelines set and all policies set out by customers and Briggs Equipment The service and maintenance of … Petrol and Electrically powered Small Plant, Agricultural and Ground Care Equipment This will involve attending Breakdowns, Fault Finding and completing planned Preventative Maintenance Ensuring customer service is kept to a high level and any queries are addressed Complete job activity electronically and ensure all required parts to complete … tasks are ordered Ensuring the company vehicle is maintained to a high standard and has the correct parts stock Ensuring customer relationship are maintained and developed through high standards of service As an Asset Maintenance Solutions Field Service Engineer you will demonstrate; Relevant technical qualification Previous experience more »

or Air Conditioning to join a dynamic team. The successful candidate will be responsible for carrying out a range of mechanical and HVAC maintenance, service, and repair tasks. Key Responsibilities: Perform planned preventative maintenance (PPM) and reactive maintenance tasks. Service and repair HVAC systems to ensure optimal performance. … and mechanical maintenance. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Good communication and customer service skills. Benefits: Competitive salary of £48,000 per annum. Vehicle and fuel provided Opportunity to work with a leading facilities management company. more »

This role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with … manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work more »