1st Line Support Analyst
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
Windows OS and Microsoft 365 applications Exposure to Active Directory (e.g. password resets, user account creation) Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk Awareness of cyber security best practices and data protection standards (e.g. GDPR) Previous experience in a 1st line support or helpdesk environment (desirable but not essential) Qualifications and Desirable Skills: GCSE Maths … technical knowledge Ability to prioritise tasks and remain calm under pressure Team player with a proactive, can-do attitude What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All … applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our More ❯
Employment Type: Permanent
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