2 of 2 Remote/Hybrid Escalation Management Jobs in the East of England

client organisation, the acquiring business, and multiple infrastructure and platform service providers. You will be responsible for ensuring service continuity, controlled change, effective escalation management, and clear operational governance throughout the transition. Key Responsibilities: Service Governance & Operational Leadership Own day-to-day service governance across TSA and separation … activities. Establish and run operational service forums, including service reviews, escalation meetings, and service assurance sessions. Maintain oversight of service performance, risks, dependencies, and cross-tower impacts. Escalation & Risk Management Act as the primary escalation point for service issues, conflicts, and delivery risks. Maintain and manage ...

role pivotal to both partner retention and the commercial performance of the Wholesale division. The successful candidate will act as the trusted operational contact, escalation point, commercial enabler and voice of the partner inside Rydal. Key Responsibilities Partner Relationship & Experience • Act as the primary day-to-day operational point … pipeline and service quality. • Represent the partner's voice internally — channelling feedback into Product, Provisioning, Billing and Support to drive continuous improvement. Service Delivery & Escalation Management • Monitor live service performance against wholesale SLAs and KPIs, including provisioning lead times, porting success rates, fault resolution, network availability and billing ...