complex customer environments Work directly with customer developers, IT teams, and data engineers to diagnose and resolve issues Investigate and resolve issues across JavaScript, HTML, CSS, and front-end behavior 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking … systems integration) ~ Strong working knowledge of JavaScript, HTML, CSS, and APIs ~ Fluent in French (professional, customer-facing level) and English ~ Flexibility to overlap with US business hours regularly, including evenings ~ Exposure to privacy, consent, AdTech, MarTech, or data governance domains Experience supporting customers through technical implementations ...