1 to 2 of 2 Head of Support Jobs in the East of England

global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront of technological advancement. As the Head of Global Service and Support, you will have a unique opportunity to establish and lead a new department dedicated to ensuring customer satisfaction and delivering high-quality technical support services across international markets. You will recruit and guide a team … of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors. Key Responsibilities: Develop and execute strategies to meet global customer needs and enhance efficiency and effectiveness of support operations Collaborate with cross-functional teams to improve customer service and resolve escalated more »

Head of Support Services About the Company My client is a well-regarded technology provider in the retail sector. They are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in … be your next role. Role Overview Build and maintain solid relationships with customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and … improve processes. Create and document efficient operating procedures to ensure consistent team adherence and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act more »