Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service. Key Responsibilities: first-level contact and problem resolution for all users with software and application problems. … escalated. with vendor support contacts to resolve technical issues within the desktop environment. procedures and standards to improve the efficiency and effectiveness of the help desk. The right person will have a good mix of: minimum of 2 years' experience in a helpdesk or technical support role. track record more »
Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies … appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction more »
Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service. Key Responsibilities: Provide first-level contact and problem resolution for all users with software and application … with vendor support contacts to resolve technical issues within the desktop environment. Recommend procedures and standards to improve the efficiency and effectiveness of the help desk. The right person will have a good mix of: A minimum of 2 years' experience in a helpdesk or technical support role. Proven more »
