business applications Desirable: Able to demonstrate a clear understanding of, and capability to work within, relevant ICT related standards including HMG Security Policy Framework, IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC20000, PRINCE2 and MSP Good written and verbal communication skills with ability to present information in simple and accessible language to a wide range of audiences Experience of balancing the needs of users with organization priorities to make the right … decisions and empowering teams to act upon them Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies Organisational Behaviours / Professional Competence Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered Working collaboratively within More ❯
Technical skills in JSON, Power Fx, JavaScript, HTML, and SQL. Demonstrable expertise with relevant vendor business applications. Desirable Knowledge of ICT standards: HMG SPF, ITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC20000, PRINCE2, MSP. Strong written and verbal communication skills, with the ability to simplify technical concepts. Experience balancing user needs with organisational priorities. Evidence of continuous professional development aligned with SFIA V7 competencies. What We re Looking For A commitment to continuous improvement and delivering high-quality services. Collaborative working style across teams and functions. Strong More ❯
Technical skills in JSON, Power Fx, JavaScript, HTML, and SQL. Demonstrable expertise with relevant vendor business applications. Desirable Knowledge of ICT standards: HMG SPF, ITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC20000, PRINCE2, MSP. Strong written and verbal communication skills, with the ability to simplify technical concepts. Experience balancing user needs with organisational priorities. Evidence of continuous professional development aligned with SFIA V7 competencies. What We're Looking For A commitment to continuous improvement and delivering high-quality services. Collaborative working style across teams and functions. Strong More ❯
Technical skills in JSON, Power Fx, JavaScript, HTML, and SQL. Demonstrable expertise with relevant vendor business applications. Desirable Knowledge of ICT standards: HMG SPF, ITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC20000, PRINCE2, MSP. Strong written and verbal communication skills, with the ability to simplify technical concepts. Experience balancing user needs with organisational priorities. Evidence of continuous professional development aligned with SFIA V7 competencies. What We’re Looking For A commitment to continuous improvement and delivering high-quality services. Collaborative working style across teams and functions. Strong More ❯
St. Neots, Cambridgeshire, East Anglia, United Kingdom
MASS Consultants
annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric / Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced … of the Service Desk (adhering to SLAs), monitoring incidents, requests, and problems; Facilitate resolution of complex support issues by using one's own expertise or coordinating the appropriate team / s or persons to be available to resolve; Compile service desk management information and report against SLAs, KPIs and trend analysis. Analyse management information to identify areas for improvement More ❯
