17 of 17 Remote/Hybrid ITIL Jobs in the East of England

Level 3 Digital Support Technician Apprenticeship. Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer ...

issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology ...

Doing Provide 1st/2nd/3rd line support across hardware, software, and network issues Manage and update our ticketing system, maintaining ITIL best practices Lead and support IT projects from conception to delivery Configure and deploy new devices, including laptops, mobile devices, and tablets Drive cyber security awareness ...

fundamentals (DNS, DHCP, VPNs, firewalls) Excellent documentation, troubleshooting, and stakeholder engagement skills Desirable Experience working in the NHS, public sector, or highly regulated environments ITIL, PRINCE2, or similar service/project management certification Experience supporting estates, facilities, or OT-adjacent systems Experience mentoring or guiding junior engineers If this role ...

understanding of computer hardware and operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world ...

servers, networking, storage, virtualisation) Cloud & security technologies Networking, connectivity, firewalls, and general MSP tooling Nice to Have Microsoft Azure/365 certifications VMware (VCP), ITIL Strong documentation and process mindset Culture & Progression People-first, collaborative, "work hard, play hard" culture Clear progression paths (e.g. Senior Cloud Specialist, Infrastructure Consultant) Ongoing ...

looking for an eager candidate to join us as an apprentice. The Service Desk operates in an enterprise environment underpinned by the ITIL framework. You will perform installation and configuration of hardware, operating systems, software, and applications within existing standards and predetermined timescales. Responsibilities: Provide quality technical maintenance and support ...

orchestration, or service management tooling. Background selling into MSPs, service providers, systems integrators, or enterprise IT service teams. Knowledge of ITSM frameworks such as ITIL or SIAM. Why Join Us? A genuine opportunity to help build and shape a high-growth integration and automation practice within ITSM. Strong international presence ...

management of technical teams. Exposure to and understanding of key technical elements including Linux, VMware, Monitoring (CheckMK), Databases (MongoDB), Vulnerability management. Working knowledge of ITIL processes and modern infrastructure management practices. It would be great if you had: Experience with Automation for patching, compliance and configuration drift mediation. Technical qualifications ...

background Risk Analysis methods, techniques and tools Qualified in relevant professional qualification Able to demonstrate a strong commercial mindset Frameworks and processes, etc., e.g. ITIL, SAFe, DevSecOps, etc. ...

communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results . Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.) . Understanding integration platforms, automation tools , or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience ...

business context. Desirable: Understanding of SOX, ITGC, IT risk, and data protection, with relevant certifications (e.g. CISA, CISSP, CISM) and familiarity with frameworks like ITIL and ISF. Where you’ll work: Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most ...

user devices (laptops, desktops, mobile devices) Investigate and resolve hardware, software, and peripheral issues Manage and fulfil service requests in line with SLAs and ITIL best practices Escalate unresolved issues to 3rd line teams and vendors where necessary, providing detailed diagnostics Assist with Intune/Endpoint Manager device management … environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM/ticketing systems Azure AD/Entra ID and Intune experience ITIL Foundation certification Exposure to Microsoft cloud and modern workplace technologies Benefits Competitive salary Company pension scheme 25 days annual leave plus bank holidays Training ...

skills Advanced Excel skills; Power BI experience desirable Excellent communication skills and strong attention to detail Desirable: Managed service experience, exposure to process improvement, ITIL/CMDB knowledge, and relevant certifications (ITIL 4, ServiceNow). This role is ideal for someone looking to develop their ITAM expertise in a structured ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

departments. Overview: As our apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients. You will ensure that all college … role but also with the course work associated with the apprenticeship. Responsibilities: To provide technical and service support to IDS clients, using the ITIL principles of Service Operation. Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business. Service Requests ...

Location:Hybridrole-Hatfield,MiltonKeynes,Nottingham MustbeSecurityClearedorbeabletoattainit Lifeontheteam YoulljoinacollaborativeITOperationsteamwhereITAssetManagementplaysastrategicroleincontrollingcost,reducingrisk,andsupportingbusinessdecisions.Theteamworkscloselywithprocurement,finance,security,andtechnicalteams,withastrongfocusoncontinuousimprovement,dataquality,anddoingthingsefficientlyandeffectively. Whatyoulldo Managetheend-to-endlifecycleofhardwareandsoftwareassets MaintainaccurateassetandCMDBdatausingITAMandITSMtools Ensurecompliancewithsoftwarelicensing,governance,andregulatoryrequirements Supportinternalandexternalauditsandriskmitigationactivities Analyseassetusagetoidentifycostoptimisationopportunities Produceclearreportingoninventory,compliance,usage,andfinancialimpact Supportbudgeting,forecasting,andvendordiscussionswithdata-driveninsights ImproveITAMprocesses ...