1 to 25 of 31 Remote ITIL Jobs in the East of England

familiar with Autotask, RMM solutions, Watchguard, and endpoint protection tools. Solid knowledge of HP, Lenovo, and Dell technologies. Microsoft certified or keen to pursue further certifications (fully funded). ITIL and Service Desk experience desirable. Full UK driving licence and willingness to travel. Personal Attributes Ownership and accountability for quality and outcomes. Excellent organisational and multitasking skills. Strong communicator who More ❯

or Python to automate and streamline support tasks. Commercially aware, understanding the impact of downtime or service issues on business operations. Knowledgeable in Cyber, Information, and Data Security principles. ITIL certified or trained (preferred). An excellent communicator with great attention to detail and analytical thinking skills. Preferred Skills & Experience Understanding of the UK General Insurance market . Hands-on More ❯

or Python to automate and streamline support tasks. Commercially aware, understanding the impact of downtime or service issues on business operations. Knowledgeable in Cyber, Information, and Data Security principles. ITIL certified or trained (preferred). An excellent communicator with great attention to detail and analytical thinking skills. Preferred Skills & Experience Understanding of the UK General Insurance market . Hands-on More ❯

engineering and resilience testing • Familiarity with service mesh technologies (Istio, Linkerd, cilium) Really Nice to Have: • PCI-DSS compliance experience • Experience in financial services or regulated industries • Knowledge of ITIL or similar service management frameworks • Experience with automated testing frameworks and test automation • Understanding of site reliability engineering (SRE) principles What can we do for you? Holiday purchase scheme, with More ❯

Ability to problem-solve, prioritise, and adapt in a busy environment Nice to have: Familiarity with ITSM platforms (Halo, Autotask, ServiceNow) Experience using RMM tools for monitoring & remote support ITIL awareness or certification Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) What’s in it for you: Professional development – support with Microsoft certifications A people-first culture with genuine More ❯

more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online More ❯

more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online More ❯

and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS Dynamics. Power Platform Developer or Functional Consultant certification. Agile or project management certifications (e.g. Scrum, PRINCE2, APM) and ITIL Foundation are a plus. Our Values We take responsibility. We show empathy. We are better together. We are ambitious. At bpha, we re committed to doing the right thing, working More ❯

and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS Dynamics. Power Platform Developer or Functional Consultant certification. Agile or project management certifications (e.g. Scrum, PRINCE2, APM) and ITIL Foundation are a plus. Our Values We take responsibility. We show empathy. We are better together. We are ambitious. At bpha, we’re committed to doing the right thing, working More ❯

and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS Dynamics. Power Platform Developer or Functional Consultant certification. Agile or project management certifications (e.g. Scrum, PRINCE2, APM) and ITIL Foundation are a plus. Our Values We take responsibility. We show empathy. We are better together. We are ambitious. At bpha, were committed to doing the right thing, working collaboratively More ❯

mgmt level Switching/Routing (Cisco or Alcatel) Kemp (or other load balancers) IIS/Apache (applying certs, binding ports, troubleshooting) Ansible (running scripts, creating a bonus) Netbox Solarwinds ITIL/Prince2/Agile Creating and following technical documentation Supporting other teams including being a point of escalation Experience of technical change processes Able to engage in technical discussion, present More ❯

tech into impact. Experience with platforms like SharePoint, Confluence, Jira, ServiceNow, Power BI. A working knowledge of AI platforms and how they’re adopted in enterprise settings. Familiarity with ITIL or service delivery frameworks. Understanding of Responsible AI principles and governance. Confidence in using data dashboards to track adoption and engagement. Sound like you? Get in touch for full details. More ❯

supporting system integrations or upgrades . A proactive, solutions-focused approach with strong problem-solving skills. (Desirable) Experience within a multi-site or retail environment . (Desirable) Familiarity with ITIL, workflow management tools , or business process automation . Why Join Us? At the East of England Co-op, we’re passionate about using technology to make a positive difference for More ❯

Ability to communicate effectively with both technical and non-technical stakeholders. Bonus Skills (Nice to Have): Experience with transaction processing systems . Knowledge of IIS Server . Familiarity with ITIL principles. Experience with Transact-SQL queries . Knowledge of Splunk or similar monitoring tools. What can we do for you? In return for your hard work and dedication, we offer More ❯

background in full product lifecycle management — from design to testing. Confident communicator who can influence at all levels. Sharp analytical mindset and structured problem-solving skills. Comfortable working in ITIL-based environments with a focus on quality and compliance. What’s in It for You: Be part of a high-profile, large-scale transformation project with national impact. A collaborative More ❯

influence and align technical and business stakeholders. Preferred Qualifications Experience in a global manufacturing organization. Relevant certifications (e.g., CISSP, CISM, CCSP). Familiarity with frameworks such as NIST CSF, ITIL, ISO 27001, HIPAA, FedRamp. Work Location & Flexibility At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of More ❯

change control in project environments Demonstrated ability to manage stakeholders across finance, procurement, and operations Excellent problem-solving and documentation skills Certifications: SAP Certified Application Associate (S/4HANA), ITIL Foundation preferred Strong communication skills and ability to work independently under contract terms More ❯

through the ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues More ❯

able to simplify complex technical concepts. Proven experience in service delivery, communications, or enablement within IT or enterprise environments. Familiarity with platforms such as SharePoint, Confluence, Jira, and ServiceNow. ITIL experience is essential. Understanding of AI tools and enterprise enablement dynamics. Excellent organisational skills and ability to coordinate across multiple teams. If you're interested in this opportunity, click “Apply More ❯

stakeholders and technical evaluations. Excellent communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results . Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.) . Understanding integration platforms, automation tools , or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience . Additional Information HQ based More ❯

stakeholders and technical evaluations. Excellent communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results . Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.) . Understanding integration platforms, automation tools , or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience . Additional Information HQ based More ❯

reviews and governance boards with documentation support. Required experience Experience in technical writing and/or knowledge management. Experience using ServiceNow Knowledge Management (authoring, workflows, governance). Exposure to ITIL-aligned environments, with knowledge of Incident, Problem, and Change processes. Familiarity with regulated environments desirable. Prior experience supporting IT or digital transformation projects beneficial. About us Akkodis is a global More ❯

and efficiencies to address the cause of the problem and ensure that similar issues don't happen moving forward, either internally or through the supply chain. It's an ITIL environment so we'd be looking for standards to be in line with this and most of the issues will be network based, hence the NOC aspect of the role More ❯

service, driving operational excellence, and leading teams to success. You’ll oversee day-to-day Service Desk operations, manage escalations, and continuously improve service delivery processes in line with ITIL best practices. Key Responsibilities Lead and manage daily Service Desk operations, ensuring efficient delivery of IT support services. Oversee the implementation and adherence to policies, processes, and procedures across the … for continuous improvement in processes, tools, and customer experience. Collaborate with technical teams and third-party suppliers to maintain service quality and resolve complex incidents. Own and improve key ITIL processes, including Incident, Request, Change, and Escalation management. Ensure all service activities are compliant with data protection, security, and company standards. Support ISO systems and certifications as part of the … accountability, and customer focus across the team. Skills & Experience Minimum of 3 years’ experience in a Service Desk Manager or equivalent leadership role within IT services. Strong understanding of ITIL frameworks (ITIL Foundation certification preferred). Excellent communication and stakeholder-management skills. High attention to detail with the ability to work effectively under pressure. Proven track record in managing teams More ❯

Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) * Knowledge of RMM tools for device monitoring and remote support * ITIL Foundation certification or awareness of ITIL principles * Microsoft Fundamentals certifications: If you are currently on the lookout for your next exciting career with a proactive & support team environment, then this could More ❯