12 of 12 Remote/Hybrid ITSM Jobs in the East of England

support teams for resolution Adhere to customer's and Computacenter's Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Management or a closely related discipline. Strong practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. ...

data integrity. Coordinate platform releases, updates, testing, supplier engagement, and continuous improvement activities. Skills and Experience Experience administering HaloP SA or a comparable PSA, ITSM, or enterprise service management platform. Strong understanding of service management processes including ticketing, SLAs, customer portals, service catalogues, assets, contracts, and knowledge management. Experience configuring ...

Detailed knowledge of PLM systems and their application within a complex organisation. Experience of IT Application Lifecycle Management. Knowledge and practical experience of IT Service Management and ITIL principles. Experience managing IT suppliers and third-party service providers. A relevant degree or equivalent experience. Broad knowledge of engineering-related IT ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change). Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand business requirements ...

focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...

days, working within the IT team as a SharePoint SME to support and improve critical SharePoint solutions. You will handle administration, resolve incidents, support ITSM and project tools on SharePoint, and collaborate with stakeholders to deliver efficient SharePoint services and process improvements. #J-18808-Ljbffr ...

ownership of incidents and service requests through to resolution wherever possible. You'll also support with identity and access management and work within established ITSM processes. What we're looking for: Strong 1st/2nd Line IT Support or Helpdesk experience Solid desktop and endpoint support experience Confident supporting Microsoft … Windows Experience with identity and access management Experience working with ITSM and ticket management systems (Halo preferable) Strong customer service and communication skills Comfortable supporting end users directly and professionally A proactive approach to troubleshooting, with the ability to own tickets through to resolution We are an equal opportunities employer ...

What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

IT Asset & Configuration Manager to lead SACM policy development, ensure CMDB accuracy, and drive governance across IT assets. The role emphasizes collaboration with IT service management and stakeholders to optimize asset lifecycle value. The ideal candidate has 2+ years in IT Asset Management, experience with ITSM tools (ServiceNow, ManageEngine, Remedy ...