10 of 10 Remote ITSM Jobs in the East of England

by the customer. Collaborate with other teammates in support of platform consistency and upgradability. Provide L3 support for multiple ServiceNow platforms across multiple applications, including but not limited to ITSM, ITOM, CSM, HRSD. Provide mentorship and technical guidance to a team of junior support analysts. Additionally, you'll have the opportunity to suggest and own improvements enhance productivity and quality More ❯

by the customer. Collaborate with other teammates in support of platform consistency and upgradability. Provide L3 support for multiple ServiceNow platforms across multiple applications, including but not limited to ITSM, ITOM, CSM, HRSD. Provide mentorship and technical guidance to a team of junior support analysts. Additionally, you'll have the opportunity to suggest and own improvements enhance productivity and quality More ❯

What youll bring: Proven experience working in a hands-on ServiceNow development role, with expertise and relevant certification; CSA (Certified System Administrator), CAD (Certified Application Developer) and CIS in ITSM, ITOM, HRSD, CSM, or other key modules. Strong knowledge of JavaScript, ServiceNow scripting (Business Rules, Client Scripts, Script Includes), Flow Designer, IntegrationHub, and REST/SOAP APIs. Experience integrating ServiceNow More ❯

previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions to audiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility More ❯

position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions toaudiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯

electric car scheme Agile working and "Dress for Your Day" policy Who They’re Looking For: A solid understanding of IT systems and infrastructure Awareness of IT Service Management (ITSM) and ITIL frameworks Strong knowledge of procurement processes and vendor management Excellent negotiation, communication, and organisational skills The ability to manage budgets and maintain accurate financial records Proficiency with procurement More ❯

changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations is expected in a hybrid working model. What youll bring? Youll hold an ITIL v4 Foundation … equivalent knowledge, with a solid grasp of Change Management principles. Organised and delivery-focused, youll bring strong planning, time-management, and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. Youll simplify complex issues, analyse and present data effectively, and work both independently and collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous. Enhanced security clearance may More ❯